We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

BEST WESTERN Smoky Mountain Inn

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
BEST WESTERN Smoky Mountain Inn
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

483 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 476: English reviews
Valparaiso, Indiana
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

This was a very nice hotel with a very friendly staff. Everyone who I dealt with went out of their way to deal with any issues that I had and the view from the balcony outside our room was breathtaking. The rooms were also very nice and are in the process of being upgraded on top of it. I would... More 

Helpful?
Thank Richard S
Providence, Rhode Island
Level Contributor
131 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

We stopped here coming from the Tail of the Dragon on our way to Sliding Rock. This is a nice comfortable motel with a pleasant and helpful staff. It is a little tricky to find but some key directions from the staff made it easy.

Helpful?
Thank wanderingel
Stafford, Virginia
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

Everything about the hotel was nice. Little places to sit and take in the scenery. Beautiful flowers all around. Nice room. Even a little bench outside our door to watch the world go by. I mentioned to a couple of the employees how nice the hotel was and they both said "thanks, it is a team effort". Teamwork has made... More 

Helpful?
Thank 717sharon
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Sharon, Thank you for choosing to stay at the Smoky Mountain Inn. Our staff takes pride in providing a clean, relaxing and peaceful experience. It certainly takes a great team to run our Inn. We are very fortunate to have loyal and diligent team. We have also substantially increased our outdoor seating to take advantage of our breathtaking scenic views... More 

Saint Augustine, Florida
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the 5th or 6th time we have stayed at Best Western Smoky Mountain Inn,I lost count.When I called to reserve a room I spoke to Debra and requested the same room that we had every year that we been there. We always call three months ahead and Debra made sure we had the room.We met her last year... More 

Helpful?
Thank Picky84
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for continuing to choose to stay at the Smoky Mountain Inn. I am glad to hear that you like the recent renovations that we have completed at our facility, including new carpeting, furniture, lighting, microwaves, refrigerators and 49" HDTV's. The same ownership has been in place in the previous 30 years; however, the previous manager decided to retire... More 

Canton
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Learn the laws on a service pet they do not know the laws on this matter at all. lady at desk at check in was quite rude. I hate that things are this way because the hotel is nice and the view amazing

Review collected in partnership with Best Western

Helpful?
Thank Tracie L
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Tracie, Thank you for choosing to stay at the Smoky Mountain Inn. I am sorry to hear about your experience - we allow service animals as required by law. In fact, we had numerous police service animals at our facility the prior week. Since your experience, we have reviewed our service animal policies with our staff. We hope you give... More 

GA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very pleased with our stay at this hotel. Everything has been remodeled. The entire hotel looks great. The view from the hotel is very nice and the grounds are very cared for. All the staff seemed very friendly and helpful.

Review collected in partnership with Best Western

Helpful?
Thank GeeGeeGA
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you enjoyed your experience and found our facilities to be welcoming. Our staff takes pride in providing a clean and relaxing environment for our guests. Thanks again for choosing to stay at the Smoky Mountain Inn and taking the time to provide feedback... More 

monroe, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This is a older hotel however the maintenance has kept it in excellent shape. We have generally found these BW hotels to be rather in need of updating. We interfaced with the day time maintenance man and desk girl, both were super with great attitudes and leaned over to make us comfortable. The hotel is hard to see from the... More 

Review collected in partnership with Best Western

Helpful?
Thank William L
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

William, Thank you for choosing to stay at the Smoky Mountain Inn. As you noticed, we are secluded and nestled within the Smoky Mountains. We are fortunate to have a wonderful staff that look for ways to ensure our guests have a unique experience. Thank you for taking the time out of your busy day to ensure to share your... More 

Cosby, Tennessee
Level Contributor
446 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 286 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We are in Waynesville for a couple of days visiting relatives and selected this place based on its location and positive reviews on TA. We arrived in Waynesville around 11:00 and went to lunch. I called the hotel and asked if an early check-in would be possible. Jennifer, at the front desk, asked me to call back at 13:00 and... More 

Helpful?
Thank Richard F
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Richard, Thank you for choosing to stay at the Smoky Mountain Inn during your recent visit to Western North Carolina. I am glad to hear that you enjoyed the recent upgrades we have made to our facility, including the new furniture, carpet, lighting, television along with many other changes. We have doubled our breakfast seating capacity from our previous size,... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Newly remodeled rooms, friendly staff, all my requests were met except opening the breakfast area at 6:45am . . . it doesn't open until 7:00am . . . as a construction worker I am usually out the door working by then!

Helpful?
Thank Brian B
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Brian, Thanks again for choosing to stay with us at the Smoky Mountain Inn. I'm glad to hear that you enjoyed our recently updated rooms and found our staff to be hospitable. We try to accommodate our guests and have breakfast bags for those that would like breakfast earlier. Alternatively, we would be happy to work with you and your... More 

Fort Mill, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is awesome! I stayed here for the triathlon in Lake Logan and I had my own parking space. Parking was a few steps out the door. Since I had a lot of stuff to unload, this was a huge convenience. I received a bag with 2 bottles of water, popcorn and cookies. The next day the items were... More 

Review collected in partnership with Best Western

Helpful?
Thank Carol G
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Carol, Thank you for choosing to stay at the Smoky Mountain Inn. We are always excited to host participants of the annual Lake Logan triathlon. I am so happy to hear that you liked the recent renovations we have completed at our Inn. We updated numerous amenities, including a larger breakfast area, a new fitness center and outdoor seating. Our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

104 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (83)
Viewed
Hotel & Grounds (20)
Viewed
View from Room (11)
Viewed
Room/Suite (11)
Viewed
Pool/Beach Area (8)
Viewed
Bathroom (2)
Viewed
Dining (2)
Viewed
Other (29)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (21)
Viewed
Bathroom (2)
Viewed
Room/Suite (6)
Viewed
Pool/Beach Area (2)
Viewed
Business Center/Function Rooms (1)
Viewed
Dining (3)
Viewed
Hotel & Grounds (4)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Waynesville
4.9 mi away
Lake Junaluska Conference and Retreat Center
15.1 mi away
BEST WESTERN PLUS River Escape Inn & Suites
0.9 mi away
The Waynesville Inn, Golf Resort & Spa
Show Prices
Show Prices
Show Prices
1.5 mi away
Grandview Lodge
Grandview Lodge
#7 of 20 in Waynesville
4.5 of 5 stars 111 reviews
2.8 mi away
Econo Lodge
Econo Lodge
#4 of 8 in Waynesville
3.0 of 5 stars 75 reviews
6.0 mi away
Jonathan Creek Inn and Villas
Jonathan Creek Inn and Villas
#1 of 27 in Maggie Valley
4.5 of 5 stars 491 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access

Additional Information about BEST WESTERN Smoky Mountain Inn

Address: 130 Shiloh Trl, Waynesville, NC 28786-9007
Location: United States > North Carolina > North Carolina Mountains > Waynesville
Price Range: $109 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — BEST WESTERN Smoky Mountain Inn 2*
Number of rooms: 58
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotwire, Priceline, Expedia, Odigeo and Hotels.com so you can book your BEST WESTERN Smoky Mountain Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay