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BEST WESTERN Smoky Mountain Inn

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500 Reviews from our TripAdvisor Community

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Showing 493: English reviews
The Villages, Florida
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Loved this hotel, but most Importantly the staff. Kaye was in the lobby and proceeded to tell me about the area. Her information was instrumental in our stay. Everyone at the hotel was extremely friendly, and I mean every staff member. In addition we received two bottles of water, cookies and popcorn. Really nice perk. Wide screen tv was genuinely... More 

Helpful?
Thank pat d
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Pat, Thank you for choosing to stay at the Smoky Mountain Inn. We are excited to hear that our staff was able to make your visit to Waynesville memorable. Kaye, our breakfast attendant, is extremely knowledgeable about the local area and can help visitors create an itinerary no matter how long or short the stay in Western North Carolina. Everyone... More 

columbia, SC
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I can sum up this stay with two words - STAY HERE! I've never had a good experience with any Best Western stays but this property has changed my mind. When pulling in late, my husband and I noticed it is located next to a car dealership that was brightly lit. We thought, great, bright lights = no sleep but... More 

Helpful?
Thank vacationers
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing Smoky Mountain Inn for your lodging needs. We are excited to hear that you found our Inn to be very accommodating and found all of our changes/updates to be tasteful. Our entire staff spends a lot of time thinking about ways to continuously improve our offerings and we are excited to hear that you found the... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I spent a weekendwith a cousin at this inn. We had very comfortable, well-appointed rooms. The staff was very polite and friendly and made every effort to be helpful. I had a problem with printing out my boarding pass but, fortunately, one of the ladies at the reception found a solution.

Helpful?
1 Thank Flytrvlr2016
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Marlow, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are thrilled to hear that you found our facility to be comfortable and relaxing. Our staff works extremely hard to ensure a clean and hospitable atmosphere. We are always looking to help out our guests where we can, so I'm glad we were able to... More 

Surf City, North Carolina
Level Contributor
219 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We were going the Waynesville area for an annual Bladder Cancer Survivor Support Meeting on Fri & Sat (9/16 & 9/17). We wanted to do some SightSeeing while in the area also. Based on some recommendations of the local BCAN Organizer we choose this hotel for our stay. We called & booked a room for five days, not knowing how... More 

Helpful?
Thank George H
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

George, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are so happy to see that you allowed us to be your home base during your visit to Western North Carolina. There are many nearby attractions, as you probably experienced, such as Downtown Waynesville, Biltmore Estate, Cherokee casino, etc, so we tend to be popular... More 

Jackson Springs, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The best hotel we stayed in on our 4 day get-a-way. Service was great, bed was very comfortable and the breakfast was good. It was a great place to stay. Would stay there again. I recommend this hotel if you are in the area.

Review collected in partnership with Best Western

Helpful?
Thank Wannetta H
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Wannetta, Thank you for choosing to stay at the Smoky Mountain Inn and sharing your wonderful moment with us. Our staff is excited to hear that we were able to make your life celebration a memorable experience. We all take pride in providing a clean, comfortable and relaxing environment for all of our patrons and guests. We would love to... More 

Roanoke
1 review
5 of 5 stars Reviewed 5 days ago NEW

Situated with a beautiful mountain view, this hotel also has carefully planned landscaping that complements the setting. The rooms look to be freshly remodeled and are very atractive. It was quiet even though it sits on a hill above a noisy road. Staff are very pleasant. The breakfast was very complete in terms of items offered. An excellent value and... More 

Review collected in partnership with Best Western

Helpful?
Thank Lucile W
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Lucile, Thank for choosing to stay at the Smoky Mountain Inn. We appreciate you giving our property an opportunity to meet your lodging needs. Our staff takes great pride in providing a clean, comfortable and a well maintained Inn. As you highlighted, we have completed a renovation that includes 49"HDTVs, new microwaves & refrigerators, among other items. We hope you... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Best Western in Waynesville, NC to attend a wedding in Waynesville. The hotel was very clean, newly remodeled and hotel staff was outstanding. The beds were comfortable and the breakfast was very good. This hotel is a great stay and value. Deborah went out of her way to make sure the guest for the wedding staying... More 

Review collected in partnership with Best Western

Helpful?
Thank K6555EQdavidt
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

David, Thank you for choosing the Smoky Mountain Inn for your wedding lodging needs. As you pointed out, our staff works extremely hard to ensure our guests have a pleasant stay at our facility. We are accustomed to handling large groups and wedding parties, so we are pleased to hear that you had a peaceful stay at our facility. Given... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

After a long day of hiking in the VA Mountains my next stop was Asheville. Unfortunately, It was late and everything was booked. Waynesville was a bit further than I had planned to drive but once I got to the room I was very grateful! Super clean, quiet, friendly and away from traffic. I'll definitely be back!

Review collected in partnership with Best Western

Helpful?
Thank Tannie P
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Tannie, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are delighted to hear that you enjoyed the time at our Inn and found us to be convenient on your hiking trip in VA/NC mountains. Our proximity to various attractions such as Blue Ridge Parkway, Smoky Mountain National Park, and local waterfalls makes us a... More 

Orient, New York
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This's hotel lived up to their website photos and more. From the minute we checked in until our checkout the next morning this was a real treat. Staff were very friendly, especially Kayeand Barbara. The room was immaculate. Believe we were in one of the newly renovated rooms - great job. Great beds, fabulous tv, and the grounds were just... More 

Helpful?
Thank Travelinggirl11957
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay with us at the Smoky Mountain Inn. We are thrilled to hear that you enjoyed your visit and found our staff to be friendly and helpful. We all take pride in providing a comfortable, clean and hospitable environment for our guests. As you pointed out, we have renovated our entire facility and glad to... More 

Atlanta, United States
1 review
5 of 5 stars Reviewed 1 week ago

A typical motel with a not so typical family friendly ambiance. A super friendly staff. The grounds make for a pleasant atmosphere and the views are gorgeous. The location is perfect - close to town, expressway if you care to go to Asheville or a short skip over to the Blue Ridge Parkway and Smoky National Park.

Review collected in partnership with Best Western

Helpful?
Thank Troy B
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Troy, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you enjoyed your experience and found our staff to be like family. I hope you were able to notice that we all work extremely hard to ensure that you and all of our guests have a wonderful experience. Our location to nearby... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access

Additional Information about BEST WESTERN Smoky Mountain Inn

Address: 130 Shiloh Trl, Waynesville, NC 28786-9007
Location: United States > North Carolina > North Carolina Mountains > Waynesville
Price Range: $108 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — BEST WESTERN Smoky Mountain Inn 2*
Number of rooms: 58
Reservation Options:
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Also Known As:
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
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