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Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area

203 reviews
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Traveler (33)
Room & Suite (25)
Dining (4)
Overview
  • Excellent60%
  • Very good29%
  • Average8%
  • Poor2%
  • Terrible1%
Travelers talk about
“indoor pool”(9 reviews)
“stayed here”(26 reviews)
“cinnamon rolls”(10 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness center
2.5 Star Hotel
All hotel details
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Rooms
Mar 6Mar 7
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1 room, 2 adults, 0 children
Standard Room
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Reviews (203)Write a Review
There are newer reviews for Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area
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LanguageEnglish
118
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Show reviews that mention
All reviewsindoor poolstayed herecinnamon rollsthe breakfast areabryson citynice hotelhot tubking suiteonly negativepancake machinebiscuitsrooms were cleanfree breakfastgreat place to staysausagegas stationtwo nights
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91 - 95 of 203 reviews
Reviewed December 14, 2014

My husband and I typically spare no expense when it comes to spending a night away from home. We normally would not chose a Holiday Inn Express for our over night trips, but we will again when in Dillsboro! We arrived and were very pleasantly...More

2  Thank Denise704
Response from Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina AreaResponded December 15, 2014

Thank you for the great review and the kind compliments of our property and our staff. Becky is a true delight and just loves interacting with children (and adults too!). I am thrilled that you noticed our special touches - we try our best to...More

Reviewed December 14, 2014

The hotel is comfortable and was clean. The rates were higher than expected. I am sure this was due to demand. However, to be a relative new hotel the maintenance was not up to expectations. The hot tub was not working and the towel rack...More

Thank Gary S
Response from Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina AreaResponded December 15, 2014

Thank you for taking the time to review our property. I am disheartened to hear that you were disappointed with your recent stay. Our hot tub is working - the timer just has to finish out a full rotation before you can reset it again....More

Reviewed December 2, 2014

The hotel was comfortable and clean. The heating worked well keeping us warm on a chilly, rainy November evening. The breakfast was wonderful featuring a "pancake in a minute" machine. The hotel staff was friendly and helpful. All in all a very positive experience.

2  Thank Gayle F
Response from Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina AreaResponded December 8, 2014

Thank you for taking the time to review our property! We're happy you loved our pancake machine! We look forward to hosting you again soon!

Reviewed November 30, 2014

This is our second time staying in this hotel. We stayed here 2 years ago and I was very pleased then and not let down this time. I will say this.... stay here is you have kids simply for the lady in the breakfast area....More

2  Thank favorg10
Response from Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina AreaResponded December 8, 2014

Thank you for the wonderful review of our staff, and especially of our wonderful breakfast hostess Becky. She is a true gem and we are lucky she is here to fuss over our guests and make sure every guest experience, especially those of children, exceed...More

Reviewed November 24, 2014

Great location -- 20 minutes to Cherokee at the most as well as Bryson City. Rooms were extremely clean! Staff was extremely friendly! Can't say anything wrong about this one!! Had the regular hot breakfast items but they did change it up some. Some items...More

2  Thank 5Bees
Response from Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina AreaResponded December 8, 2014

Thank you for taking the time to share your experience with others. We cannot express how proud we are that you had a "perfect" experience while you were with us. It was our honor to host you and your family and look forward to welcoming...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Business Center with Internet Access
Breakfast included
Meeting Rooms
Self-Serve Laundry
Dry Cleaning
Laundry Service
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Fitness Center with Gym / Workout Room
Hot Tub
Indoor pool
Tennis Court
Heated pool
Details
Price range
$106 - $200 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$106 - $200 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (33)
Room & Suite (25)
Dining (4)
Pool & Beach (3)
Family and Play Areas (1)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
shannon2120
July 10, 2015|
Answer
Response from Mgr_HIXSylva | Property representative |
Hi Shannon! We do have an elevator at the hotel. If you have any other questions you can contact our front desk directly at: 828-631-1111. We look forward to welcoming you soon! - Megan Orr, GM
1
Vote
July 5, 2014|
AnswerShow all 4 answers
Response from Mgr_HIXSylva | Property representative |
Hello! We are delighted that you are interested in our Holiday Inn Express! We do have handicap accessible rooms and senior discounts. The accessible rooms include ones with a single king bed and sofa sleeper; one of... More
0
Votes
Room Tips
"Get a first floor room so you can hang in the lobby in front of the fireplace and keep a close eye on your..."
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"There are 2 family suites, (2 queens & a pull out couch) so if you have many kids, you should try to get..."
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"Choose corner rooms for good views"
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"Ask for the third floor away from the elevator."
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