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Mt Buller Chalet Hotel & Suites

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184 Reviews from our TripAdvisor Community

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Showing 184: English reviews
Hastings, Australia
Reviewed November 28, 2012

We only stayed one night during the running of the Targa High Country tarmac rally. The front desk service was fine and while we only had breakfast in the Hotel it was the usual mix of hot and cold breakfast foods. All quite acceptable. Our room faced treed side of the building on the 6th floor and while the room...

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2Thank Allen R
Melbourne, Australia
Reviewed November 22, 2012

The Restaurant atsmosphere leaves a lot to be desired, it wasn't welcoming, the food was alright. We went there for dinner & breakfast. The following night we chose to eat elsewhere mainly for a happier atmosphere. Sorry to tell you this but it all helps your business. I would stay at hotel again but would definately eat else where for...

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Thank mishygws
MtBullerChalet, Rooms Division Manager at Mt Buller Chalet Hotel & Suites, responded to this review

Dear Mishygws, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. It is very important for us to receive feedback from our guests so that we can continually improve our service. If you would not mind to email me on rooms.div@mtbullerchalet.com.au to advise of the dates that you...

Melbourne
Reviewed October 23, 2012

We stayed at the Mt Buller Chalet in the last weekend of the ski season for one night, as the place we normally stay at had closed for the season. The location was excellent as it was centrally located in the village, and close to shops and other restaurants. The girls on the front desk were lovely and were great...

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Thank hakone_dreamin
MtBullerChalet, Rooms Division Manager at Mt Buller Chalet Hotel & Suites, responded to this review

Dear hakone dreamin, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. I apologise that your stay did not meet your expectations on this occasion - please allow me to express my sincere apologies. At Grand Mercure, we strive to provide a superior level of service, therefore your...

Delhi
Reviewed September 27, 2012

Best way to reach is to take a taxi or shuttle from the base camp parking lot. It enjoys a great location. From the front, one gets a beautiful view of the mountain range with snow laden peaks. The other side of the hotel opens straight into the ski slope. Due to the uneven land, it's lobby is actually on...

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1Thank Vinaykr
MtBullerChalet, Rooms Division Manager at Mt Buller Chalet Hotel & Suites, responded to this review

Dear Vinaykr, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. It is very important for us to receive feedback from our guests so that we can continually improve our service. It is always a pleasure for us to receive positive feedback. We hope to see you again...

Melbourne, Australia
Reviewed September 24, 2012

All staff friendly and fantastic except breakfast staff who were grumpy and made everything out to be an effort. Place is run down and old. Location great but not value for money when paying one if the highest prices on the mountain

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Thank speccy2012
MtBullerChalet, Rooms Division Manager at Mt Buller Chalet Hotel & Suites, responded to this review

Dear Speccy2012, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. It is very important for us to receive feedback from our guests so that we can continually improve our service. Kind regards, Renae Kennedy Rooms Division Manager

Melbourne, Australia
Reviewed September 14, 2012

My four year old daughter was bitten by bed bugs. We reported this to the hotel manager as soon as we discovered it (a day after we returned home). The response was of surprise and they promised to contact us to confirm their findings (five days have passed and no contact has been made). In the meantime, we had a...

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1Thank sonja d
MtBullerChalet, Rooms Division Manager at Mt Buller Chalet Hotel & Suites, responded to this review

Dear Sonja, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. Further to our conversation on Tuesday last week, I was unable to gain access to the room you stayed in as the in house guests would not allow our team in. We take the matter of bed...

Kolkata (Calcutta), India
Reviewed September 13, 2012

Considering that there are not very many luxury accommodations in Mt Buller this one does fit in well for the piece one pays. The location is top notch as one just needs to head out and start skiing. Closeby to the little village town which makes it a preferred choice. The rooms are clean and comfortable. Skiing being the forte...

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Thank Pritish27
MtBullerChalet, Rooms Division Manager at Mt Buller Chalet Hotel & Suites, responded to this review

Dear Pritish27, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. It is always a pleasure for us to receive positive feedback. We hope to see you again in the future. Kind regards, Renae Kennedy Rooms Division Manager

Reviewed September 9, 2012

I always enjoy my time at Mt Buller - especially with the good snow currently falling! Chalet is in a great location, rooms are good and clean. Breakfast needs improvement, staff are friendly majority of the time - guess it depends on if they went out the night before! Apres is good fun, can get busy, but great spot for...

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Thank Travelmmo
MtBullerChalet, Rooms Division Manager at Mt Buller Chalet Hotel & Suites, responded to this review

Dear Travelmmo, Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. It is always a pleasure for us to receive positive feedback. If you could email me with detailed feedback on your breakfast to rooms.div@mtbullerchalet.com.au, it would be greatly appreciated. We hope to see you again in the...

Sydney, Australia
Reviewed August 26, 2012 via mobile

Ski in ski out which is great, the twin room we had was pretty good. Clean and quite. The breakfast staff need some polishing up. They clearly had not been trained even in the most basic of tasks like taking a coffee order. Which when your paying top dollar you would expect better service levels. Same goes for the front...

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Thank topgear12
Reviewed August 19, 2012 via mobile

Mt Buller Chalet is one of the best places to stay on Mt Buller. Good location next to the base of Bourke St, nice bar and amenities including a pool, spa and gym. My criticisms would be after staying here numerous times that the breakfast buffet lacks fresh produce like fruit, a cappacino is not part of the free breakfast...

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Thank Xsfer
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
Official Description (provided by the hotel)
Mt Buller Chalet Hotel and Suites is in a central village location in the Mt Buller alpine resort, 3 hours drive north east of Melbourne. The chalet features 40 rooms, with spectacular views of either the mountains or valley, a restaurant, indoor heated swimming pool, spa, gym and sauna. ... more   less 

Additional Information about Mt Buller Chalet Hotel & Suites

Address: 5 Summit Rd, Mount Buller, Victoria 3723, Australia
Location: Australia > Victoria > Mount Buller
Price Range: $326 - $564 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mt Buller Chalet Hotel & Suites 4*
Number of rooms: 40
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Also Known As:
Mercure Mt Buller
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Questions & Answers

Questions? Get answers from Mt Buller Chalet Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Only tried the Bar/café so can't comment”
 of 5 bubbles RobertC117, Jan 30, 2016 | Read review
“Probably stay elsewhere!”
 of 5 bubbles CharlieD3000, Sep 17, 2015 | Read review
“Good luck, requests don't appear to be observed or addressed”
 of 5 bubbles 346felicityb, Sep 13, 2015 | Read review
“Stay away from the reception and restaurant areas.”
 of 5 bubbles Carolinahej, Aug 31, 2015 | Read review
“Stay at another hotel.”
 of 5 bubbles jacksonm367, Aug 30, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question