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The Rising Sun Hotel

Traveler (16)
Dining (7)
Room & Suite (2)

About

Location
Cleanliness
Service
Value
Property amenities
Laundry Service
Non-smoking hotel
Room features
Air conditioning
Refrigerator in room
Non-smoking rooms
Good to know
HOTEL STYLE
Quaint
Charming
137Reviews
20Photos
0Q+A
21Room tips
Traveler rating
  • 45
  • 58
  • 14
  • 12
  • 8
Time of year
Traveler type
Language
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  • English
Popular mentions
We stayed at the hotel on the 15th and 16th February 2019. I know it is a country pub accommodation but I would have liked a door on the bathroom! The room was small and basically clean but we both had issues with mosquitoes or something biting us. I had something run up my
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Response from 172mickg, Owner at The Rising Sun Hotel
Responded 3 weeks ago
Dear Kuching Traveller. I am sorry to hear that your experience at the hotel was not to your expectation. As I cannot identify from your Reviewed name of Kuching Traveller 2019 which room you actually stayed in , and as we do not have any recording or records of any complaints from any guests who stayed in the hotel those nights (and the hotel was fully booked ) could you please give me a bit more information so that I can investigate your issues a little deeper. There are a couple of things of course outside of our control with Mosquitoes but it is hard to understand how big the problem was as all our windows in the hotel do have fly and insect protection screens and from time to time there will be a greater presence of Mosquitoes which we control (like all country hotel chains would do ) with Insect spray provided in your room free of charge. I cannot even start to imagine what you believe might have run up your leg whilst you sat on the bed .We have a fully accrediated pest control company who regularly ensure our rodent and spider program is right up to date and it was only the week before you arrived their inspection and treatment (where neccessary) had been carried out. Some years ago the hotel rooms were updated to include their own ensuites in each room .When these renovations were done a 3/4 wall was built to allow the privacy of shower and toilet use . This only applies to our Hotel rooms as the configuration of the rooms in our Muses (cottages) is different ,so doors could be hung in them to entirely close out the Shower and toilet from the sleeping room . I also cannot identify which shower you say dripped constantly and I have had my maitenance man inspect all rooms but he is not able to find the room you say has a leaking shower .Perhaps the tap was not closed off tightly .Sorry but I am just not sure until you can give me a bit more information. I am also very interested in getting more information on how your towels were dripping .They are always hung on the hangers provided in the bathroom and unless they have fallen on the floor at some stage of your stay it is very hard to understand how this could have happened . I would have much preferred that you had spoken to myself or my wife before you departed the hotel to express your dissapointment as it does make it very hard to fully investigate these matters which we take very seriously when it is just posted on Trip advisor after you leave .Please give me a call at the hotel as I would love to discuss the matter with you in person .Thank you Mick Guerin Publican Rising Sun Hotel Auburn
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We booked a nights stay on the hotel's website. When checking my credit card statement following our stay I found that the accomodation had been charged twice to my card. I contacted the hotel by email explaining the situation and requesting the double charge to my credit card
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Response from 172mickg, Owner at The Rising Sun Hotel
Responded Dec 14, 2018
Dear Sir/Madam I would like to personally look into this matter as this is a most unusual situation . Could you please call myself at the hotel so I can get further information as I have no way of tracing the circumstances under your code name of ibeachbum. I cannot even find your date of stay as our hotel was full on and around the 17th November 2018.I am glad the matter was resolved to your satisfaction but I would like to investigate how this did happen and to put into play steps to ensure this never happens again. The other example you quoted is totally unrelated and concerns a Husband and Wife both paying the accomodation on different credit cards on different dates to two different employees with the left hand not knowing what the right hand was doing .The matter was quickly resolved to their complete satisfaction Thank you Mick Guerin Publican Rising Sun Hotel Auburn
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We recently stayed here at the Rising Sun. Staff were friendly and the pub food in the evening was very good. The rooms out the back are part of the original history of the area. Very interesting to read about the history and glad that they have keep this very traditional and
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We stayed for a long weekend recently in Auburn walking distance to the Rising Sun Hotel. We did read previous reviews that where not very positive about the food but we thought we would give it a go. But despite the menu being very extensive and the hotel being very busy for a
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Booked this hotel online through Wotif and paid via credit card at the time at booking. The Rising Star disputed the fact that we paid, despite showing bank account records and the original receipt. We had to pay twice, but fortunately we were able to receive a refund through
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Album Categories
All photosTravelerDining Room & Suite
Separate units
Bedroom wall of hotel
"Sorry but look at the other B+B's in the area. Our $100 a night was not well spent."
"Old Stable rooms good and quite. Remember this is a very old building - enjoy"
"Accommodation is off a separate wing with its own service hallway. Rooms basic but clean."
"Check that the 'ensuite' is private from the rest of the room!"
"Stick to proper pub food."
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PRICE RANGE
$70 - $72 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaSouth AustraliaAuburn
NUMBER OF ROOMS
10
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