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Crystal Bay on the Broadwater

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Crystal Bay on the Broadwater
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115 Reviews from our TripAdvisor Community

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Showing 114: English reviews
Reviewed 1 week ago via mobile

I found this place via AirBnB, got myself a great host-her name is Tracey. This place is suitable for people want to stay away from city and get to see the beach by walking distance. Food & drinks is 7 minutes on the left straight once you come out from the lobby. The setback is 8am can hear the kids...

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Helpful?
Thank ChesterJL
Gold Coast
Reviewed 3 weeks ago via mobile

A beautiful property overlooking the Broadwater. With a lovely pool and bbq area, polite & friendly staff there is little more you would need in a place to stay. It is also very handy to some beaut restaurants along Marine Parade, the kids fave fast foods behind on Frank Street, great coffee at Paper Cups, and you can hire a...

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Helpful?
Thank Cruzinoz
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank you for your review of our property and the positive feedback. Great to hear you were able to enjoy our fabulous local restaurants and our fantastic facilities. Look forward to welcoming you back to Crystal Bay again soon!

Hamilton, New Zealand
Reviewed November 1, 2016 via mobile

Our family stayed here for 5 nights recently. We stayed in a 2 bedroom apartment on the 7th floor. We checked in after hours which wasn't an issue, as the friendly person on the other end of the phone gave us clear and concise instructions on how to enter. Our unit was clean tidy and had everything we expected. Great...

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Helpful?
Thank madlegacy
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Great to hear you enjoyed your stay at Crystal Bay and you were not disappointed in your choice! Thank you for taking the time to review our property and we hope to see you back again soon.

Wollongong, Australia
Reviewed October 24, 2016 via mobile

This place is amazing and a best kept secret. I booked this place as I got a good holiday package with flights and looked lovely but is even better than my expectations. I loved it so much that I tried to see if I could book again in July next year when I have some time off hooked but unfortunately...

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Helpful?
1Thank bree1981
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank you so much Bree for your fantastic review. We love hearing back from our guests when they have had such a great stay with us and it's nice to hear all of our hard work is appreciated! Once again thank you from the Crystal Bay Team and we look forward to welcoming you back again soon!

Tauranga, New Zealand
Reviewed October 19, 2016

Good location and views in relation to the water front although main shopping areas are a good 15-20 minute walk away. Parking facilities excellent with plenty of street side parking. Apartment block well positioned for great views across the inner harbour. Apartment (501) getting quite tired especially the bathroom. Shower handset was broken and bracket was barely hanging on the...

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Helpful?
Thank paulcc115
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank you for your feedback and we are sorry to hear your stay with us was not as positive as it should have been. The maintenance issues were passed onto our team who were quickly able to carry out the necessary repairs and your comments regarding the cleanliness has been passed onto our housekeeping supervisor who will address these issues...

Cessnock, Australia
Reviewed October 12, 2016 via mobile

Our family (2 adults 2 children) stayed here for 5 nights. Check in was easy and the lady at the desk was very pleasant. The free parking was easy to locate and the parking spaces were fairly large, which is great for us as we have a rather roomy 7 seater. Our 7th floor 2 bedroom apartment was clean and...

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Helpful?
Thank Sarze-J
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

It was great to hear you and your family enjoyed your stay with us so much. We are always striving to make our guests stay as comfortable and enjoyable as possible and its pleasing to get such positive feedback. Thank you for taking the time to review our property and we look forward to welcoming you back in the near...

Australia
Reviewed October 5, 2016 via mobile

We stayed here for 7 nights recently in a queen + 1 single room. Upon arrival lady at check in was friendly and helpful. We proceeded to park our car in the large easy accessible car park around the corner. Upon finding our room we found it clean and nice, noticing the view from our balcony as well. Beds were...

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Helpful?
Thank Bumblebee30
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank you for your comments regarding Crystal Bay. It was great to hear you enjoyed your stay with us and were able to take advantage of our fantastic facilities both within our property and the surrounding area. Your comment regarding the missing blind and curtains has been passed onto our maintenance team for rectification and we apologise if this caused...

Echuca, Australia
Reviewed September 25, 2016 via mobile

The complex was great, located right in the Broadwater, providing spectacular views, day and night.. Pool, spa and gym were used frequently and were great. Our apartment was a great space for 6 people offering 3 bedrooms and two bathrooms but it was in need of an update with tired walls showing lots of marks and dents from previous occupants....

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Helpful?
Thank tors74
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank you for your feedback and we are pleased you enjoyed your stay at Crystal Bay. Your comments regarding the unit have been passed on to our maintenance team. A painting program is currently in place and we are endeavoring to have all units freshened up in the near future. Hope to see you back again soon.

Reviewed September 25, 2016 via mobile

Having had a slight hiccup initially when shown to a room without any window coverings in the bathroom (which would have provided a great nude view from the Highway at night) - the new unit was perfect for my family of 1 adult and 2 kids. The pool - although advertised as "heated" was ice cold - but the warm...

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Helpful?
Thank Kathryn C
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank you for taking the time to review our property. I am happy we were able to rectify the problem you had when you first arrived to your satisfaction and you could relax and enjoy your stay with us. Unfortunately there was a mechanical problem with the pool heater whilst your were here which could not be rectified until the...

Melbourne, Australia
Reviewed September 22, 2016

Third Bedroom had its own entrance, bathroom and adjoining balcony, allowing the older of 3 children to enjoy their own space. 6 doors opened onto balconies with amazing views. Pool, Spa, Gym and BBQ area allowed further convenient relaxation for our family of 5. Staff all friendly and most helpful on arrival.

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Helpful?
Thank G5325XOjosephm
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank your for your feedback and it was great to hear your family enjoyed your stay at Crystal Bay. Yes, the views are amazing! Hope to see you back again soon.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Crystal Bay is situated on the Broadwater just a short distance north of Surfers Paradise. The central location is ideal for both the holiday makers and business traveler alike, with all attractions and the Southport CBD within easy reach.Enjoy the fantastic views and calm waters of the Broadwater from your private balcony or take a stroll along the waterfront to one of the many local restaurants.No matter what your reason is for visiting the Gold Coast, the friendly staff at Crystal Bay would love to welcome you and help make your stay as enjoyable as possible. ... more   less 

Additional Information about Crystal Bay on the Broadwater

Address: 182 Marine Parade, Southport, Gold Coast, Queensland QLD 4215, Australia
Location: Australia > Queensland > Gold Coast > Southport
Price Range: $85 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crystal Bay on the Broadwater 3.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Crystal Bay On The Broadwater Southport, Gold Coast, Australia
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Questions & Answers

Questions? Get answers from Crystal Bay on the Broadwater staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Book either hard left or hard right as pool noise might be an issue for some.”
 of 5 bubbles paulcc115, Oct 19, 2016 | Read review
“For a family of 5 with separate wing, room 1201 and 1206”
 of 5 bubbles G5325XOjosephm, Sep 22, 2016 | Read review
“Most rooms have a view of the sea.”
 of 5 bubbles chiewhoon, Sep 13, 2016 | Read review
“8th floor upwards offers views of ocean, south side gets windy.”
 of 5 bubbles annea118, Sep 1, 2016 | Read review
“Rooms on South side would have better view of Surfers Paradise lights at night. All rooms had water views.”
 of 5 bubbles Barb_Lady_AB, Jun 29, 2016 | Read review
5 of 5
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