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BEST WESTERN PLUS Omaha Airport Inn

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118 Reviews from our TripAdvisor Community

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Showing 117: English reviews
salt lake city, United States
Reviewed 2 days ago NEW

I travel a lot for work, so I'm in hotel rooms all the time, I have to say that this hotel is a 5 stars, not just for the nice room, the good taste in décor or if every looks pretty and new...it's because you find everything you need in this hotel and....that they really care! What a wonderful welcoming...

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Helpful?
Thank Patricia A
Redcliff
Reviewed 3 weeks ago via mobile

We stayed in a King Suite with our kids this week and absolutely loved it. So much room. There was a huge living area (HUGE) with tons of room even with the sofa bed pulled out. The kitchen area was nice. Bathroom was functional and super clean. This never seems to happen anymore and I'm used to being disgusted, this...

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Helpful?
Thank mrsdruu
Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review

Thank you for taking the time to leave such kind words! We are so happy that you enjoyed your stay and the room exceeded your expectations. We hope to see you and your family again on your next trip!

Norfolk, Nebraska, United States
Reviewed November 2, 2016

I stayed in a Junior Suite on a 5 day business trip. It is a great location, the junior suite was nice sized with a king sized bed and plenty of seating. Everything seemed very clean and well-maintained. Plates and silverware and a refrigerator were provided. If you like watching television, there are two in the room- but the remote...

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Helpful?
Thank Janet N Gerry M
Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review

Thank you for taking the time to leave us your thoughts about your stay. I am happy to hear that you enjoyed your room and I am having maintenance look into the TV remote situation, thank you for bringing that to my attention. We hope to see you again on your next trip!

Lawrence, Kansas
Reviewed November 1, 2016 via mobile

I am a Diamond Elete member I stay in BWs over 100 nights per year. I was not offered an upgrade or even told one was not available. Felt the check in process was rushed not personal at all I think she sits in front of a mirrior and practices how fast she can say it. I had a room...

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Helpful?
Thank Steve Z
Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review

Thank you for your valuable feedback, this survey will be used in training our front desk staff on better serving our valued guests. We hope that if you return to the area you will give us a second chance to "wow" you.

Grand Marais, United States
Reviewed October 25, 2016

I am a woman traveling alone. The parking lot is very well lit at night. Check-in was a bit abrupt with a stern warning about not smoking in the rooms - and I don't smoke. The room had a strong air cleaner smell, but I got used to it. The room is simple, but the bed and pillows were comfortable....

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Helpful?
Thank Carleen M
Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review

Thank you for taking the time to leave us a review. I am sorry to hear that your stay was less than satisfactory and please know that we have taken the training opportunity with the front desk staff to refresh our customer service skills. I hope you give us another chance to meet and exceed your expectations on your next...

aiea, United States
Reviewed October 20, 2016

came to Omaha for a short stay to visit my daughter who's attending Creighton. Picked the Best Western Plus from past reviews.I'm glad we decided on a stay here. Hotel was very well kept (I'm not sure if it was just built but it even smelt new!), clean, staff was very welcoming and courteous, hot breakfast was a plus, rooms...

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Helpful?
1Thank John T
Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review

Thank you for taking the time to leave us a review. We are happy that you enjoyed your stay and hope to see you again!

Olathe, Kansas
Reviewed October 15, 2016

Two seniors traveled to Omaha for a 3-day weekend to visit the typical locations including the zoo, the bridge, the Durham Museum, others. We knew that we would end up in the Old Market area for dinners. This hotel worked out great for us. I was going to book downtown, but this group of hotels in Carter Lake toward the...

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Helpful?
Thank davewilliams8
Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review

Thank you for taking the time to leave us such kind remarks. We are happy to hear that you enjoyed your stay and decided to try a location other than downtown. I would like to think we are the little gem right around the bend! We are very accessible to all of the downtown attractions, and I hope to see...

A TripAdvisor Member
1 review
Reviewed October 12, 2016 via mobile

The hotel was nice but the beds were very hard! The gentleman at the front desk scared my kids. He asked if I was on Facebook and then started in about the clown phenomenon going on. It scared my elementary daughters greatly! NOT professional at all!!

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Helpful?
Thank A TripAdvisor Member
Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review

Thank you for taking the time to leave us a survey. On behalf of all of us at Best Western Plus Omaha Airport, I would like to apologize for your less than professional interaction with the staff and please know that we have addressed the situation. We hope that you give us another opportunity to meet and exceed your expectations.

Grants Pass, United States
Reviewed October 3, 2016

We had the misfortune of staying at the Sleep Inn across the street on our first night. What a disaster. Fortunately we were able to switch to the Best Western and that made our trip was a total success. Great staff and lovely rooms.

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Helpful?
Thank Robert P
Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review

Thank you for taking the time to leave us such kind words, we are happy that we helped make your trip a success!

Sioux City, Iowa
Reviewed September 27, 2016 via mobile

Room clean and check in quick despite the fact they had us checking in a week later. The bed however was not comfortable, hard with way too puffy pillows. Early breakfast ( starts at 4 am). They do have shuttle to the airport and a deal with Budget Rental if you want to leave your car long term.

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Helpful?
Thank TaMike87
Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review

Thank you for taking the time to complete a survey. We are happy to hear that you enjoyed your stay and we hope to see you again!

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Best Western Plus Omaha Airport Inn and Suites in Carter Lake, Iowa is conveniently located to Eppley Airfield, Downtown Omaha, CenturyLink Center, TD Ameritrade Ballpark, Old Market and Omaha's Henry Doorly Zoo. Best Western Plus Omaha Airport also provides complimentary airport shuttle to and from the Airport every half hour as scheduled starting as early as 3:30 a.m., seven days a week. We also offer a complimentary local shuttle within a 5 mile radius of the hotel. Best Western Plus Omaha Airport Inn and Suites offers a 24 hour business center in the lobby, indoor pool, hot tub and 24 hour fitness center and on site sundry shop. All guest rooms are non-smoking and feature either one king or two queen size beds, microwave, mini refrigerator, premium cable television programming, flat screen color televisions, a desk chair & workstation and comfortable seating area in each room. Suites, with the one king or two queen bed configurations offer additional space and a separate seating area for entertaining. The oversized living space features a sofa sleeper convertible bed, additional flat screen color television, microwave and refrigerator. Additionally, Best Western Plus Omaha Airport is ADA compliant and guests have easy access to the hotel, the guest rooms, hotel amenities and hotel function spaces. Our hotel has accessible standard rooms and suites, including suites with one king or two queen size beds, including both physical impairment and/or hearing impairment units. Sorry no pets, but service animals are, of course, welcomed. Start your day early with our continental breakfast of cereal, milk, yogurt, hard boiled eggs, yogurt, fresh fruit, assorted breakfast bars and breads and beverages such as juice, coffee and/or hot chocolate. The continental is served as early as 3:30 a.m., seven days a week. Each guest is invited to enjoy our free hot breakfast is served from 6:00 a.m. - 9:30 a.m. daily, in the centrally located breakfast room. Our Downtown area features such attractions as the CenturyLink Center Omaha Convention Center, the TD Ameritrade Ballpark, the Freedom Park Navy Museum, the Bob Kerrey Pedestrian Bridge, the Historic Old Market restaurant and bar district, and nearby attractions such as the Joslyn Art Museum, Durham Museum, and the Omaha Henry Doorly Zoo. The City of Council Bluffs and area shopping is only a short drive (only 10 - 15 minutes away). Council Bluffs offers 3 world class casinos, the Mid-America Center, additional shopping & dining opportunities, a Go Kart track and a luxury movie theater. The hotel shuttle will take guests to the Council Bluffs Mid-America Center, nearby restaurants, shopping and Casinos (within 5 mile radius). Some of the other notable businesses and attractions are University of Nebraska at Omaha (UNO), Creighton University, Gallup, The Nebraska Medical Center, the Children's Hospital, Offutt Air Force Base, Union Pacific Railroad, Omaha Steaks, Omaha World-Herald newspaper, First Data and Oriental Trading Company. ... more   less 

Additional Information about BEST WESTERN PLUS Omaha Airport Inn

Address: 2510 Abbott Plz, Carter Lake, IA 51510-1579 (Formerly Holiday Inn Express Omaha Airport)
Location: United States > Iowa > Carter Lake
Price Range: $84 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Omaha Airport Inn 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Holiday Inn Carter Lake
Carter Lake Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN PLUS Omaha Airport Inn staff and other travelers.
2 questions
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Questions? Get answers from BEST WESTERN PLUS Omaha Airport Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The back side of the hotel looks out over a large empty lot.”
 of 5 bubbles 567carleenm, Oct 25, 2016 | Read review
“Call ahead and ask someone to turn on the fridge!”
 of 5 bubbles HillaryC319, Aug 31, 2016 | Read review
“We were on third floor, had no noise problems.”
 of 5 bubbles Deucette, Aug 30, 2016 | Read review
“The hotel is sort of out in the new, developing part of town, actually not much of a view anywhere.”
 of 5 bubbles MaryC141, Aug 28, 2016 | Read review
“If you're a light sleeper, ask for the top floor---you could hear alot of noise through the ceiling from the floor above.”
 of 5 bubbles MaryKop, Aug 5, 2016 | Read review
5 of 5
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