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Holiday Inn Express & Suites Omaha Airport, an IHG Hotel

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2010 Abbott Drive, Carter Lake, IA 51510
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Traveler (16)
Room & Suite (33)
Dining (4)
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Omaha Airport, an IHG Hotel
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 7 hotels in Carter Lake
Location
4.7
Cleanliness
4.9
Service
4.6
Value
4.7
Welcome to the new Holiday Inn Express & Suites Omaha Airport which is just a short drive away from I-480 and I-29. Our hotels location provides convenient and easy access to many attractions and businesses. We are near the Eppley Airfield Omaha Airport. For Corporate travelers, this hotel offers a 24-hour Business Center including fax, copy, print and e-mail services, as well as lightning fast upgraded internet to keep up while away from the office. A variety of activities are available for those staying with us, Hotel guests are near Omaha Henry Doorly Zoo and Aquarium, Century Link Center and the Old Market where you can find a large selection of innovative restaurants, Steakhouses, Jazz clubs and local pubs in the downtown entertainment district. Our hotel's accommodations are the top choice for the area. Relax by the indoor pool or burn off extra calories in the Fitness Center.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking
Wifi
Indoor pool
Breakfast available
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Meeting rooms
Convenience store
Non-smoking hotel
ATM on site
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
75Reviews2Q+A11Room tips
Traveler rating
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richardsteel wrote a review Jul 2022
Diss, United Kingdom37 contributions33 helpful votes
Does exactly as you expect for a HI Express. did not disappoint in any way. quick easy convenient not much more you could wish for. Big rooms, decent coffee machine too - the ones that take the pods..
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Date of stay: May 2022
Rooms
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Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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cdog612 wrote a review Jul 2022
Sioux Falls, South Dakota707 contributions134 helpful votes
Very easy to locate and find. Friendly reception and quick check in. A very clean and comfortable room. Nice size bathroom and comfortable bed. Perfect for our stay the night before leaving from the airport. A quick breakfast to take with us due to an early departure otherwise breakfast was available.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Web Brown wrote a review Oct 2021
Aurora, Colorado192 contributions218 helpful votes
Rooms are in good shape, bathroom is a good size. Breakfast was standard HI Express which was good. But the towels and wash clothes were the thinnest and cheapest of any hotel I have ever stayed in. That really put a damper on the experience. Cleanliness could have also been better. Bath towels with hair on them and carpets that were clearly not vacuumed before we checked in.
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Date of stay: October 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TaMike87 wrote a review Oct 2020
Sioux City, Iowa120 contributions13 helpful votes
Stayed here as we had an early flight (6am) and shuttles leaves at 4:15a. Appeared clean until we went to sit on chase in room which had large stain. No excuse if they are “deep cleaning “ room. No hand soap in bathroom either. Makes us worried about their cleaning
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Date of stay: October 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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William S wrote a review Feb 2020
Richmond, Virginia39 contributions6 helpful votes
This appears to be a relatively new hotel. It was very clean and nicely appointed. The desk staff was friently and efficient. It is quite close to the Omaha airport, but I had to call the hotel to ask for a shuttle. The shuttle was a small grey bus, not the usual Holiday Inn green, so be sure to ask drivers as they come by if they serve the Holiday Inn Express near the airport. The breakfast was the usual HI stuff. Not bad if it is not a steady diet and sufficiently varied to satisfy most tastes. Very acceptable for an overnight layover.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Room Tip: Be sure to call from the airport for shuttle pickup and ask what color is the shuttle. Mine was...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from AlaynaC12, General Manager at Holiday Inn Express & Suites Omaha Airport, an IHG Hotel
Responded Feb 27, 2020
We thank you so much for your review! I hope that you enjoyed your stay as much as we enjoyed having you! We're excited to be in the process of getting a new logo wrap for our van so it will be much easier to spot in the future. We're also working on rolling out our new refreshed breakfast with even more high quality choices than ever before. We hope to welcome you back again soon. Alayna Christensen General manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jocelyn m wrote a review Dec 2019
1 contribution
Their airport shuttle was not available and the hotel refused to help us rearrange another transportation option. The front desk staff was unbelievably rude and not helpful in any capacity. It was quite clear they did not care anything about helping guests.
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from TiffaniL32, General Manager at Holiday Inn Express & Suites Omaha Airport, an IHG Hotel
Responded Dec 22, 2019
721jocelynm, Thank you so much for taking the time to share your experience with us. I am so sorry to hear about the issues with our shuttle and front desk team member. Our shuttle does run 24hours, so I'd love to hear more about the situation and see why it was unavailable to you. We will definitely we using this review as retraining for our team. Please feel free to reach out to me at any of the information below as I would like to know more about your experience. Thanks! Tiffani Lirette General Manager 7128470777 tiffani@maple-management.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Schemmy wrote a review Sep 2019
Algona, Iowa217 contributions102 helpful votes
Friendly greeting when we arrived and easy check in. Pretty new hotel. Lobby and room were very clean. We did the parksleepfly package. Their shuttle runs 24hrs. We requested 4am shuttle and were given the option of 3:45 or 4:15. The shuttle is shared amongst several hotels. I believe there are two drivers on weekends. The room was good size with hair dryer, iron board, safe good size desk and a small table. Beds were comfortable. If you leave before 6am they offer a sack lunch. I liked that our car stayed at the hotel while we gone for 8 days and not some off site parking. When we arrived back at the airport we only waited a few minuets for the shuttle. I wish i knew who was working the desk when we arrived.to check in Very friendly. Would stay again.
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Date of stay: September 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from TiffaniL32, General Manager at Holiday Inn Express & Suites Omaha Airport, an IHG Hotel
Responded Sep 19, 2019
Steven S, Wow! What an amazing review. Thank you so much for taking the time to share your experience with us! We are happy to hear that you were able to take advantage of our Park N Fly Package; it's such a great add on to any stay! Thank you for mentioning our friendly team as well, I can not wait to show them this review. We hope to have you all back in Omaha again soon. Thanks!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
574emilyk wrote a review Aug 2019
Indianapolis, Indiana355 contributions94 helpful votes
After 30 hours of flying from Asia back to the USA including several delays I arrived at nearly 3 am. Tiffany was so welcoming, sent the shuttle for me, welcomed me as an elite member, and made sure ai was taken care of. The hotel has been recently renovated and is looking great. She even gave me late checkout to compensate for my long day. The next day I was taken back to the airport to get my rental car with equally perfect service.
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Date of stay: August 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from TiffaniL32, General Manager at Holiday Inn Express & Suites Omaha Airport, an IHG Hotel
Responded Aug 5, 2019
574emilyk, Wow!! Thank you so much for your great review! Thank you for taking the time to share your experience with us, we are so happy to hear that it was a positive one. I am so happy to hear that you felt welcomed, that is definitely our main goal. We hope that you are able to come back to Omaha again soon. Thanks!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KDR wrote a review Jul 2019
Saint Paul, Minnesota60 contributions6 helpful votes
We had a lovely stay at this hotel. A nice walk to CWS Games, plus they offer a shuttle (which also goes to Old Market and the airport). Rooms were clean and the staff was super nice. They enforce quiet time at 10, midnight on weekends — also nice although we didn’t have an issue even in a full hotel.
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Date of stay: June 2019
Location
Cleanliness
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from TiffaniL32, General Manager at Holiday Inn Express & Suites Omaha Airport, an IHG Hotel
Responded Jul 3, 2019
Kad1357, Thank you so much for your great, five star review! We are so glad to hear that you enjoyed your stay with us and that you were able to take advantage of some of the amenities that we offer! We hope to have you back in Omaha again soon! Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Justin K wrote a review Jun 2019
Urbandale, Iowa1 contribution
Stayed here recently due to an early morning flight out of the Omaha airport. I called the hotel back in March when I made the reservation to ensure I'd be able to use the park and fly option. They assured me I could do that. However, upon check-in I was informed the park and fly was full. I called IHG and told them the hotel website (and the person I spoke with over the phone) was misleading as it gives no indication that the park and fly is subject to availability and/or there is no option to make a reservation. I asked to be compensated for parking as I wouldn't have stayed at the hotel if I was going to have to drive to the airport anyway and there are many cheaper options. They refused to offer any compensation as "no error was made." I told them that's incredibly poor customer service and that I wouldn't be staying at any IHG hotels in the future.
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Date of stay: June 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from TiffaniL32, General Manager at Holiday Inn Express & Suites Omaha Airport, an IHG Hotel
Responded Jun 24, 2019
Justin K, Thank you so much for taking the time to share your experience with us. I am so sorry that it was a negative one. Unfortunately there was some miscommunication between our reservations and the hotel direct. There was not an option to make a reservation for parking because we had marked it full as we had a two-week city wide sell out going on during the time you were needing to leave your vehicle. Unfortunately we do not have unlimited parking spaces and we are so sorry that we could not accommodate your request. I would definitely like to make this right in your eyes. Please feel free to reach out to me at any of the information below. I will also be reaching out to you directly. Thank you. Tiffani Lirette General Manager tiffani@maple-management.com P: 712.847.0777
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$118 - $152 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIowaCarter Lake
NUMBER OF ROOMS
85
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Frequently Asked Questions about Holiday Inn Express & Suites Omaha Airport, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Omaha Airport, an IHG Hotel?
Nearby attractions include Craft Axe Throwing- Omaha (2.4 miles), Get Out Omaha (1.7 miles), and Charles Schwab Field Omaha (1.0 miles).
What are some of the property amenities at Holiday Inn Express & Suites Omaha Airport, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Holiday Inn Express & Suites Omaha Airport, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Omaha Airport, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Omaha Airport, an IHG Hotel?
Conveniently located restaurants include Orsi's Italian Bakery & Pizzeria, Block 16, and M's Pub.
Are there opportunities to exercise at Holiday Inn Express & Suites Omaha Airport, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Holiday Inn Express & Suites Omaha Airport, an IHG Hotel have an airport shuttle?
Yes, Holiday Inn Express & Suites Omaha Airport, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn Express & Suites Omaha Airport, an IHG Hotel have airport transportation?
Yes, Holiday Inn Express & Suites Omaha Airport, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Holiday Inn Express & Suites Omaha Airport, an IHG Hotel located near the city center?
Yes, it is 0.6 miles away from the center of Carter Lake.
Are any cleaning services offered at Holiday Inn Express & Suites Omaha Airport, an IHG Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Omaha Airport, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.