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Aparthotel Costa Encantada

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Cami de Santa Cristina a les Alegries, s/n, 17310 Lloret de Mar Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1438)
Pool & Beach (344)
Room & Suite (306)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 135 hotels in Lloret de Mar
Location
Cleanliness
Service
Value
Travelers' Choice
Four stars Aparthotel (Hotel Apartments), with all the services of a regular hotel but with the independence and facilities of an apartment. The swimming pool, recreations and bathing areas make of Aparthotel Costa Encantada an ideal gateway for families with kids. Located in the Fenals area in Lloret de Mar, at only 600 m form the beach. With a surface area of 25,000 m2 and astonishing 800 m2 outdoor pools, a heated pool and a large entertainment space for young and old. An all-inclusive Aparthotel designed for families. Many day-activities for children and adults, Mini-club, sports facilities: paddle-tennis, basket-ball, football (soccer) and a large plethora of pleasure and well-being for your vacations.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Game room
Children Activities (Kid / Family Friendly)
Parking
Paid wifi
Indoor pool
Outdoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Hiking
Tennis court
Billiards
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Kids club
Kids' outdoor play equipment
Car hire
Business Center with Internet Access
Meeting rooms
Massage
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private balcony
Safe
Kitchenette
Microwave
Flatscreen TV
Bath / shower
Hair dryer
Refrigerator
Kitchenware
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English, French, Russian, Spanish and 1 more

Location

Full view
85Good for walkers
Grade: 85 out of 100
31Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
1942Reviews565Q+A100Room tips
Traveler rating
  • 734
  • 756
  • 321
  • 80
  • 51
Time of year
Traveler type
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  • English
Popular mentions
Daveman0 wrote a review Jan 2021
Peterborough, United Kingdom35 contributions101 helpful votes
This one I have mixed reviews for. We were there in June 2019. The room itself was not bad with a kitchen and refrigerator. We were all inclusive, but because we have young kids, having a full kitchen really helped. We had a playpen in the living room for our baby daughter on arrival. The cleaners did a great job, except one day I asked the cleaner if she could wait for 5 minutes so we could get our kids ready to leave the room. She said no and our room was not made that day. The food was buffet and not that bad, I enjoyed breakfast the most especially the omelets. The buffet restaurant is very crowded and mostly the tables were not cleaned fast enough and sometimes it took us a while to find a clean table. Juno was pretty much the only one who made us feel welcomed and always found us a clean table with a baby chair. The rest of the restaurant staff in my opinion were worthless since they would ignore us while we are trying to find a table. I loved the pool, it's huge with 3 pools connected together. The kids enjoyed the splash pool. The inside pool was nice and my kids loved going there. The snack bar was alright, but make sure you have a band around your arm, the server caught a couple of people without arm bands and he yelled at them and made them feel stupid, very unprofessional. To get drinks, I had to wait in line for a while, but couple of the bartenders were great. There was one that was always in a bad mood. The closest beach is about 10-15 minutes walk to the front of the hotel, very easy to get to. The main beach is a little further (20-30 minutes) toward the the left side of the hotel with a McDonald's along the way. There is a great supermarket or grocery store down the way from the hotel, we were able to get food for the kids and milk for the tea and coffee. The entertainment is the regular entertainment, Spanish dances, magic show, puppets singing Frozen and Disney songs, and a Abba Tribute band, along with more entertainment. The entertainment room can get a bit crowed, but we enjoyed the shows. The arcade is fun, but if you bring in a drink, the lady will kick you out. My kids didn't do the Kids Club, but the girls would come and talk to my kids asking them to join. They never did, but the girls are awesome, they are good with kids. The SPA is also a hit and miss. I paid for an hour massage and got only 30 minutes. We had fun, but if we ever come back to Costa Brava, we would select a different hotel.
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Date of stay: June 2020
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Response from MarsolHotels Grup, Marketing at Aparthotel Costa Encantada
Responded Apr 12, 2021
Dear Daveman0, Thank you for your comments about your stay with us. Many thanks for taking the time to leave feedback of your stay. We sincerely appreciate all guest feedback, both positive and negative, and I will be discussing all of your comments with the entire team. Best regards,
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nic245 wrote a review Aug 2020
St Helens, United Kingdom5 contributions6 helpful votes
Stayed here for 1 week. The food was sometimes lovely! There wasn’t much choice for children though and mine are not that fussy. The hotel was absolutely ram packed with Spanish, there were 3 English couples altogether. This wouldn’t bother me but we were treated differently. Staff were miserable, the majority. One of the children’s entertainers, a male was lovely. So were the lifeguards the rest were miserable. We went to get drinks at 11 and told the bar was finished, 10 mins later Spanish went and got served! They had the same bands as Us and were not paying. (All inclusive) the pools are amazing. Brilliant for children! The evening meal time is 7:30pm - 10pm! So late when you have children... we wouldn’t come again as we were not made to feel welcome.
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Date of stay: August 2020Trip type: Traveled with family
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Response from Olga Marsol, Marketing at Aparthotel Costa Encantada
Responded Aug 31, 2020
Dear Nic245, Many thanks for taking the time to leave feedback of your recent stay. We sincerely appreciate all guest feedback, both positive and negative, and we will be discussing all of your comments with the entire team. We hope to welcome you back soon.
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Carl Brooke wrote a review Aug 2020
Leeds, United Kingdom2 contributions
We have just arrived back from this amazing hotel the food was lovely the staff were friendly and we went during the pandemic so the staff was very careful and strict rules so you felt safe. The pool is brilliant for all ages and even the water parks was a added extra as we did not know this was there I will be returning next year without a doubt thanks guys from🇬🇧
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Date of stay: August 2020Trip type: Traveled with family
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Response from Marsol Hotels, Director General at Aparthotel Costa Encantada
Responded Aug 21, 2020
Dear Client, Thank you for taking the time to share your feedback about your stay in Costa Encantada, on TripAdvisor. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. We really hope to have the pleasure to welcome you very soon. Thank you again for your kind words. Best regards,
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Hiblo9 wrote a review Aug 2020
1 contribution
Our party had 2 apartments and we were able to request to be placed next to each other. Rooms were clean and very comfortable. They were cleaned daily. Whole hotel was clean and we were encouraged to wear our masks in the communal areas. Pools were amazing and kids all lived in them. Food was great. Something for everyone and dishes replaced regularly to ensure freshness. Staff were amazing considering the very difficult circumstances (quarantine came in whilst we were there). My heart goes out to them as they are working in some very challenging times but we were always met with a smile, especially by the show/bar area manager who had so many logistical problems but still did all he could to ensure the evening entertainment went ahead in a safe and controlled environment. Reception staff were also very accommodating to our requests for help, and the kids endless requests for change for the air hockey machines. Gorgeous beach just down the road and water park nearby is also a great day out.
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Date of stay: July 2020Trip type: Traveled with family
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Response from Marsol Hotels, Director General at Aparthotel Costa Encantada
Responded Aug 20, 2020
Dear client. Thanks for your comments. I am happy to hear that you’ve enjoyed your stay with us. I am sure that the entire staff enjoyed attending your needs as much as you enjoyed your stay. I look forward to sharing your kind comments with the entire team, as I know that your words will make everyone incredibly proud. I hope to see you with us again soon. Do not hesitate to contact us if there is anything that we can help you with.
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Szandi wrote a review Jul 2020
1 contribution
First of all hotel is not clean at all .... especially rooms , we booked 2 rooms for our family. Both of the rooms are dirty , we checked in and bathroom was full of hair , room is full of dust also fridge was leaking so livingroom's floor was wet ! After dinner we went to reception to book massage for 4 persons . The receptionist "lady" was very rude with us she was not helpful at all . We asked her if she can book appointment after breakfast next day ... she booked appointment for us next day after dinner because they are busy so we said leave it then.... at this point she started to shouting on us very loudly in front of other guest and my 3 children !!!! She said : What can I do if we are busy if there is appointment you can go if there is no appointment you can't go . I said It's ok you don't have to shout we just said we will leave it thanks . Then she started shouting again on us for about 5 mins I said I am housekeeping manager in England so I know everything about hotels and how is things works , then she said congratulation you are manager and she was laughing she said she will make sure she kick us out of the hotel ... I said you need trainging because you can't deal with people ( she is the staff and I am the costumer but I can't feel this) and other guests in the qoue said to her stop it as childrens are here !! Next morning I gone down to reception to speak about this with the general manager who said he can't do anything they are doing the best to costumers . 🤷🏽‍♀️ Apart from this there is problem with our door lock , every day roughly 3 times I have to go reception to ask for maintenance as sometimes our room door is not opening , battery is low so they changed it then few hours later same problem ... after all theese I came up to my room after dinner and my door was open because now door is not closing properly lol . I came to relax to this hotel I paid 7 nights all inclusive but this holiday is not about relaxing and chilling It's all about stress !!!! The best staff in hotel is the bar tender and on reception Gail and Freddy !!!
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Date of stay: July 2020Trip type: Traveled with family
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Response from Olga Marsol, Marketing at Aparthotel Costa Encantada
Responded Aug 31, 2020
Dear Szandi930323, You have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Best wishes
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PRICE RANGE
$51 - $268 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aparthotel costa encantada hotel lloret de mar, costa encantada aparthotel hotel
LOCATION
SpainCataloniaProvince of GironaCosta BravaLloret de Mar
NUMBER OF ROOMS
285
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Frequently Asked Questions about Aparthotel Costa Encantada
Which popular attractions are close to Aparthotel Costa Encantada?
Nearby attractions include The Nags Head (0.2 miles), Buzzbys (0.2 miles), and Shooters Bar (0.3 miles).
What are some of the property amenities at Aparthotel Costa Encantada?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Aparthotel Costa Encantada?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Aparthotel Costa Encantada?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Aparthotel Costa Encantada?
Yes, free parking is available to guests.
What are some restaurants close to Aparthotel Costa Encantada?
Conveniently located restaurants include Restaurant America, Restaurante El Rancho, and Carpe Diem.
Are there opportunities to exercise at Aparthotel Costa Encantada?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Aparthotel Costa Encantada located near the city center?
Yes, it is 0.7 miles away from the center of Lloret de Mar.
Are any cleaning services offered at Aparthotel Costa Encantada?
Yes, laundry service and self serve laundry are offered to guests.
Does Aparthotel Costa Encantada offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Aparthotel Costa Encantada?
The staff speaks multiple languages, including English, Spanish, French, Russian, and Catalan.