We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Gran Hotel Monterrey

Save
Traveler (161)
Dining (189)
Room & Suite (146)
Overview
  • Excellent31%
  • Very good36%
  • Average21%
  • Poor9%
  • Terrible3%
Travelers talk about
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
5 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (253)
Filter reviews
41 results
Traveler rating
17
16
5
2
1
Traveler type
Time of year
LanguageEnglish
More languages
17
16
5
2
1
Show reviews that mention
All reviewssuperior roomhot breakfastthe pool area was nicenice hotelmini barfive nightslocation was perfectspecial thanksevery morningwould stay here againlong weekendyogurtthe hotel staffon arrivalair conweddingrobes
FilterEnglish
Updating list...
1 - 5 of 41 reviews
Reviewed 4 weeks ago

I booked this hotel for a Birthday retreat for myself and 3 friends and chose this hotel after reading some of the reviews.. we had been to another 5* hotel last year in Malaga and was hoping for the same treatment and standards in this...More

Thank EnglishRose01908
Response from mperez396, Rooms Division Manager at Gran Hotel MonterreyResponded 3 weeks ago

Dear EnglishRose01908, First of all, thank you so much for your time and your comments. As well, thank you for sharing all your experience with the TripAdvisor Community, For us it is a big pleasure to know that, over all, you will recommend us. About...More

Reviewed 4 weeks ago

Stayed over Christmas with the whole family (35 people). Were half boarded. Everything was well prepared: rooms, restaurant, bar, personnel, spa, swimming pool (not usuable for Christmas), billards... Will definitely go back.More

1  Thank Txakurra
Response from mperez396, Rooms Division Manager at Gran Hotel MonterreyResponded 4 weeks ago

Dera Txakurra Family, First of all, thank you so much for your nice feedback and the time dedicated to write it. For us, it is a real pleasure to know how you did enjoyed with us in such special time of the year as is...More

Reviewed March 6, 2018

The rooms are a bit old fashioned and need an up-to-date touch up. The bathroom was smelly. Nothing to do with cleaning though, it was immaculately clean, but a bit of a sewage smell. It was off season and had been raining though. Staff is...More

Thank Karin S
Response from mperez396, Rooms Division Manager at Gran Hotel MonterreyResponded March 9, 2018

Dear Karin, First of all, thank you so much for your time and your review. Specially, a big thank you for your comments in regards of the team, specially about Anouar. Looking forward to welcoming you back in a near future, Regards, Zaida Godoy Rooms...More

Reviewed January 22, 2018

After waiting inline for 2 hours we we entered the room which toilet drain. Could you imagine this in a 5 star hotel.The hotel is far from 5 star hotel. It is a dated place were you have push interior door from hallway to enter...More

1  Thank leonyman
Response from mperez396, other at Gran Hotel MonterreyResponded January 23, 2018

Dear Leonyman, Thank you for your time and comments. All the comments allow us to improve in our daily basis, always working for our guests! In regards of the beds, just to inform that all the mattress were changed betwen December 2017 and January 2018....More

Reviewed January 14, 2018 via mobile

Best hotel in lloret by far, fab breakfast cant believe how much I ate,staff very pleasant and accomodating, rooms spacious ,would definitely stay there again, very relaxing which is just what I needed.More

Thank pat f
Response from mperez396, Rooms Division Manager at Gran Hotel MonterreyResponded January 14, 2018

Dear Pat F, Thank you so much for your time and your comments! It is a really pleasure to know how you did enjoy the Gran Hotel Monterrey services' and its facilities, also to know how you did relax. As you say you will be...More

View more reviews
About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Room Service
Business Center with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Fitness Center with Gym / Workout Room
Outdoor pool
Details
Price range
$73 - $244 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Lloret de Mar
#5 Spa Hotel in Lloret de Mar
#22 Luxury Hotel in Lloret de Mar
Room types
Suites, Family Rooms, Non-Smoking Rooms, Accessible rooms
Details
Price range
$73 - $244 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Lloret de Mar
#5 Spa Hotel in Lloret de Mar
#22 Luxury Hotel in Lloret de Mar
Room types
Suites, Family Rooms, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveler (161)
Dining (189)
Room & Suite (146)
Pool & Beach (37)
Amenities (70)
Family and Play Areas (1)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
cathyreynoldswedding
April 2, 2018|
AnswerShow all 3 answers
Response from mperez396 | Property representative |
Dear Cathyreynoldswedding, First of all, thank you so much for your confidence and next stay with us! In regards of your request, please, do not hesitate to contact us directly with more detailed information about your... More
1
Vote
Google Translation
brittanny_uk
March 16, 2018|
AnswerShow all 3 answers
Response from EnglishRose01908 | Reviewed this property |
We had a sofa in our room along with a large double bed.. not sure if the sofa was a bed or not ... i would ask
0
Votes
Quora
January 12, 2018|
AnswerShow all 2 answers
Response from mperez396 | Property representative |
Dear Quora, Thank you so much for your interest in our hotel and facilities. In regards to your question, please, kindly be informed that we do not have a laundry room for the guest to do their own laundry. In case of... More
0
Votes
Google Translation
Room Tips
"please avoid this hotel"
Read review
"Ask for a sea view room"
Read review
"Sea view rooms"
Read review
"make sure the air con works !!"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing