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Zhangjiajie Pullman Hotel

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508 Reviews from our TripAdvisor Community

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Showing 296: English reviews
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

All stay esp Vladmir, Brina etc went 200% more of what is expected of them. Great people who make ur stay comfortable.. Stay here if u can speak only english and not Chinese.. Rooms are good, great facilities, and amazing staff.. they set a very high standard for customer service..

Helpful?
Thank Vaishnavi L
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Our group were very impressed with management's response. I commented to a manager during our first breakfast about lack of service, staff talking in groups, coffee machine out of coffee beans, etc. The next morning services improved out of sight with more staff, coffee sent to our tables and used plates removed promptly. 👍👍👍for management.

Helpful?
1 Thank Steve K
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Aventura, Florida
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

We checked inn for 4 days 2 rooms for sightseeing parks. Check in was ok. Room nice size and clean. We had problem with shower all the water coming out of bottom of shower doors to bathroom floor. First night they did not have any western food at buffet and food was not marked correct. Next 2 nights was ok.... More 

Helpful?
Thank Mdo1942
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for choosing stay in Pullman Zhangjiajie and share the comments with us! We should say sorry for all the inconvenience bring to you! our management have taken the action to avoid all the problem happen in the future,hope you next stay can still choose pullman Zhangjiajie and then can see our improvement ! Best Regards More 

Shenzhen, China
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Location is perfect, rooms are very good. Swimmingpool nice except you have to buy swimming hat. Breakfast buffet is waste of money. You pay 130 rmb and get a half empty buffet. Very limited international options. Dirty tables. Very slow unhelpful staff. If you want to discuss this Pullman you can call room 3642.

Helpful?
Thank gasthuis
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Las Vegas
Level Contributor
509 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Hotel lobby and rooms were very nice. Rooms were spacious with a nice bathroom & shower. We stayed on the non smoking floor 5 and had no problems with any smell of smoke👍. Staff at the hotel is very friendly. Breakfast has a good variety, but not everything is piping hot for it is a buffet. Libby lounge area is... More 

Helpful?
1 Thank nvlinks
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Kuala Lumpur, Malaysia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The public mini bus from Zhangjiajie Central Bus Station pass directly in front of the hotel. Fare is 12 CNY payable after boarding when a lady conductor will appear to collect the fare. Just inform the driver to drop you at Pullman. Hotel location is an easy 15 minutes' walk to the entrance of Zhangjiajie National Forest Park. Same time... More 

Helpful?
1 Thank TimKow
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Shenzhen, China
Level Contributor
267 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I chose this hotel based on international reviews and I wasn't disappointed. Many of the front desk and concierge speak English. They gave me a map and directions. As o don't like your guides. Great location in wulingyuan. 10 min walk to national forest park. And close the the main street which has the shops and restaurants. Big clean room.... More 

Helpful?
1 Thank Joe_Macpherson04
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

The overall service, the room, the choice of foods from Western cuisine to Chinese cuisine were all first class, combined with an excellent choice of local and international wines. Pullman Zhangjiajie also offers a beautiful landscaped outdoor pool, exceptional to the region, and is excellent for families with children, and anyone who like to cool down with a swim after... More 

Helpful?
1 Thank JD91178
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Barcelona
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This is a good hotel with spacious clean rooms and a fantastic outdoor pool that was a great way to unwind and relax, usually on our own, after long days in the breathtaking park. The staff were very helpful especially Vladimir who helped us 'translate' some of our requests to local staff. Breakfast was good and there are plenty of... More 

Helpful?
2 Thank Padredelafamilia
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 22, 2016 via mobile

We booked 2 rooms for 4 nights. The hotel is located within a walking distance to Wulingyuan and to the city nightlife. It is a luxury hotel. Nice clean and friendly. A few highlights. 1. It's breakfast and dinner has exceed our expectation. It was excellent. Everything you need for Chinese and western food. BIG WOW!! 2. Room are very... More 

Helpful?
1 Thank Avidang
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Spa
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Laundry Service

Additional Information about Zhangjiajie Pullman Hotel

Address: Huajuan Road, Zhangjiajie 427403, China
Location: China > Hunan > Zhangjiajie
Price Range: $79 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Zhangjiajie Pullman Hotel 5*
Number of rooms: 456
Reservation Options:
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Also Known As:
Zhangjiajie International Hotel
Best Western Zhangjiajie
Hotel Style:
#1 Top resorts Hotel in Zhangjiajie
#1 Luxury Hotel in Zhangjiajie
#3 Best Value Hotel in Zhangjiajie
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