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Zhangjiajie Pullman Hotel

Certificate of Excellence
Huajuan Road, Zhangjiajie 427400, China
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1 room 1 adult
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Zhangjiajie Pullman Hotel
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440 Reviews from our TripAdvisor Community

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Bunbury, Australia
Level Contributor
99 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed 2 nights at this property visiting Zhangjiajie National Park. Check in took a long time as the receptionist could not speak English well. Our room was in another wing outside the main reception area. No one showed us to our room and we basically followed some guests and luckily found the correct "wing" without too much bother. The room... More 

Helpful?
Thank BunburyTim61
Orlando, Florida
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed during xmas, hotel is near activities and main street, concierges are helpful and speak english, price is reasonable, breakfast is mix western and chinese. Western restaurant wasnt ok .. I didnt visit the chinese resto.Thy have very nice spa center with cheap prices, I recommend this Hotel.

Helpful?
1 Thank YEHYA_MAYA
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear YEHYA_MAYA, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 3, 2016

Loved our stay in ZJJ, price is reasonable and excellent location, very close to the entrance of National park and close to downtown.. Staffs are also friendly, Recommended hotel to stay in Zhangjiajie.

Helpful?
Thank William S
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear William S, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Rawai
Level Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed December 7, 2015

The first impression when entering the room: wow, what size bed is this? In fact they are 2 x queen size matched together with one huge duvee cover, so it looks amazing and I have to say sleeps like a baby. On the negative side, the breakfast is only just average. When ordering room service, the staff have no idea... More 

Helpful?
Thank Wolfgangfaraway
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. we are happy to know you like the hotel huge bed which make you a baby sleeping, at the same time i should say sorry for the english problme make you inconvenient, we will have more related english traning to our staff to improve english... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 29, 2015

We loved our stay at the Pullman. We were in Zhangjiajie to go to the park and having the ability to walk there was super convenient. We did go to Tianmen Mountain one day. We were able to catch a shuttle bus right from the front of the hotel. The staff helped us figure out how to do this and... More 

Helpful?
2 Thank Emel S
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Emel S, Thank you for taking the time to share your comments with us! we are so glad to know that you are satisfied with hotel and spend a wonderful holiday here! as the first international 5 star hotel, we not only have completed facilities but also offer the best service to all our guest, all ladies and gentlemen... More 

Mumbai (Bombay), India
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed November 28, 2015

This Is One Of The Best Luxury Hotel I Have Stayed In China.. We Stayed For 3 Nights In Nice Big Well Equipped Room For Family Of 4. Clean Modern Bathroom. Its A Modern Hotel With Big Beautiful Pleasant Lobby. Good Breakfast. Near To Zhangjiajie National Park And Grand Theatre. Staffs Are Always Very Helpful. Also Thanks to Reservation Manager... More 

Helpful?
2 Thank dnp10
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Northumberland
Level Contributor
250 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
4 of 5 stars Reviewed November 24, 2015

Despite this being a large modern hotel it is very comfortable -some rooms have good view and have all the facilities you could wish for. Break fast can be a bit of a bunfight (expect to share a table at busy times), but food is good. Service as one would expect is slick but helpful. Tourists other than Chinese tourist... More 

Helpful?
2 Thank ninebanks
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear ninebanks, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

London, United Kingdom
Level Contributor
315 reviews
193 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
4 of 5 stars Reviewed November 22, 2015 via mobile

I booked the Pullman as it had good reviews and I am an Accor Platinum card holder. At check in I was told I had been upgraded but received no further benefits. Upon asking later about my free welcome drink, I was given two vouchers for soft drinks only (and when I used them they didn't even have any diet... More 

Helpful?
2 Thank A380fan
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear A380fan, Thank you for your loyalty and the comments for your recently stay in Pullman Zhangjiajie! hotel is the only international 5 star hotel in Zhangjiajie, located in the Wulingyuan area, very close to each scenic spot,also we try our best to offer the service to all the guest, I am really sorry to know that you didn't enjoy... More 

Singapore, Singapore
Level Contributor
66 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed November 19, 2015 via mobile

Stayed here for 2 nights from 15-17 November 2015. We reserved a superior twin room without breakfast at the price of approx SGD$160 a night. The hotel is located about 45 mins drive from Hehua Dayong Zhangjiajie airport. The airport is located at zhangjiajie city. Whereas the hotel is actually at Wulingyuen town. Local cab should cost ¥150 for one... More 

Helpful?
2 Thank noelloke
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for taking the time to share your comments with us! we are so glad to know that you are satisfied with hotel and spend a wonderful holiday here! as the first international 5 star hotel, we not only have completed facilities but also offer the best service to all our guest, all ladies and gentlemen looking... More 

London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 14, 2015

We stayed for three nights while visiting local nature wonders. It was a great place to relax. The room was big with complimentary fruit on the first night, Nespresso machine (no, never used it), good view and excellent bed with pillows for out tired legs! Service was great too! The hotel has an army of masseuses available till 3am!! We... More 

Helpful?
2 Thank Obrooksie
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Obrooksie, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

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