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Zhangjiajie Pullman Hotel

Pullman$79*
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Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Zhangjiajie Pullman Hotel
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580 Reviews from our TripAdvisor Community

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Showing 345: English reviews
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Boston, Massachusetts
Reviewed yesterday NEWvia mobile

I chose the Pullman because I am an Accor member. The staff does not speak English well and they have weird rules, such as for example, you need to give a deposit to order anything and charge to the room. And even when I had given the deposit, they would not let us charge evening drinks to the room. They...

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Helpful?
Thank Alejandra417
Miranda Q, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for taking the time to share your feedback from your recent stay with us. We are sorry to hear that some hotel service are not satisfacted you.We will try to improve the English skills .We hope another chance to serve you. May you have a nice trip. Miranda

Brisbane, Australia
HOTEL’S FAVORITE REVIEW
Reviewed 5 weeks ago via mobile

This hotel is a winner in every way.Upon arrival we were asked if we would like a large bed ?Funny question because I thought a King bed as requested was the Norm .When we got to our Beautiful room complete with mountain views the best was Msssive.Truly this bed was twice as big as a king size bed .6 Pillows...

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Helpful?
1Thank 318sharon1957
About Hotel's Favorite Review
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for sharing your review of Pullman Zhangjiajie. It was a pleasure to know you are happy to stay with us. I hope we have another chance to serve you. May you have a nice trip.

Pleumeur Bodou, France
Reviewed yesterday NEW

I have spent a good stay of 5 days in this hôtel. The hotel is ideally located at about 10 minutes by walk to the entrance of the Park. Large and comfortable bedroom. Welcoming staff. The Internet connectivity could be better.

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Helpful?
Thank Bruno L
Miranda Q, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even...

Johor Bahru, Malaysia
Reviewed 6 days ago NEW

If you looking to visit Zhangjiajie you may consider this hotel as the location consider great as most of the places can be reach within walking distance. Overall room consider, Foods, Environment consider 1 of the best within this area. If this hotel were fully booked which you may consider it's next door Crowne Hotel....

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Helpful?
Thank Anek78
Miranda Q, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even...

Uk
Reviewed 3 weeks ago

Can't beat the location for this hotel - literally around the corner from the entrance to the National Park. Also within walking distance to Baofeng lake and a 30min-ish taxi ride to the glass bridge. I caught (with a bit of difficulty) a taxi from the airport and it took about 1 hour and was around 250RMB. They initially said...

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Helpful?
Thank Aussyrunner
Miranda Q, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a goodt stay with us and appreciated our convenient location, hotel service. By the way,the price for the pick up service is RMB600 per way for Buick,it can sit at most 6 person,it is more comfortable than the taxi....

Reviewed 3 weeks ago via mobile

The tour agency we used booked us there because they said it's the best place in Zhangjiajie for English-speakers. It's a 5-star so the cost is higher, but for a traveler who wants comfort, it's worth the extra money. Definitely, it was the nicest place we stayed in China. It's beautiful inside and the landscaping in the courtyard is lovely....

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Helpful?
Thank Natalie K
Miranda Q, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for giving us a full score and for taking the time to share you feedback with us. The team and I are thrill that you enjoyed your stay with us and appreciated our rooms. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make your...

Moscow, Russia
Reviewed 3 weeks ago via mobile

First time stayed at Pullman hotel and to my mind its more than enough to enjoy National park and other sightseeings.Great rooms ,staff and location is perfect.Breakfast is good but dinner better.Wide choice of different cuisine and i think reasonable for price.

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Helpful?
Thank Evgeniy K
Miranda Q, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for sharing your review of Pullman Zhangjiajie.The team and I are thrill that you enjoyed your stay with us and appreciated our rooms. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make your stay even more memorable. We wish you safe travels and stay...

Irvine, California
Reviewed 3 weeks ago

The hotel locates less than five minutes drive from Zhangjiajie National Park. There're lots of good restaurants nearby. Nice old town along the river/stream with many shops and authentic restaurants are within 8 minutes drive. The hotel itself needs better management and improvement in service to accompany both tour groups and private travelers. Breakfast is a total chaos; everyday we...

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Helpful?
Thank Tigre0313
Miranda Q, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for taking the time to share your feedback from your recent stay with us. We are happy to know that you are appreciate our hotel location.But we are terrible sorry for the service.We will improve the service skill by training. We hope another chance to serve you. May you have a nice day.

London, United Kingdom
Reviewed 4 weeks ago

I booked this hotel following the impressive Tripadvisor reviews and can honestly say this hotel went above and beyond my expectations. Its in a perfect location, only 5-10 minutes to one of the main sites, the National Park and with good size rooms which are clean, light and airy. The staff were helpful and the hotel manager Clark kindly arranged...

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Helpful?
Thank Rekha P
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even...

Australia
Reviewed April 16, 2017

As a general rule I stay away from Accor hotels. The reason is simple. There basically is no standard - one can be OK and then the next one poor - and they cold both be called , for example, Pullman. Simple example, I stayed at the Pullman at Sydney Olympic Park a few years ago and it was OK,...

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Helpful?
1Thank ronone
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thanks for taking the time to share your feedback on your recent stay experience with us. It is disappointed for us to learn that the hotel facilities failed to fulfill your expectation. Your valuable feedback is essential for our improvements. We hope that the incident will not deter you from staying with us again and look forward to...

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400 photos of this hotel

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Zhangjiajie Pullman Hotel

Address: Huajuan Road, Zhangjiajie 427400, China
Location: China > Hunan > Zhangjiajie
Price Range: $72 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Zhangjiajie Pullman Hotel 5*
Number of rooms: 456
Reservation Options:
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Also Known As:
Zhangjiajie International Hotel
Best Western Zhangjiajie
Hotel Style:
#1 Top resorts Hotel in Zhangjiajie
#1 Luxury Hotel in Zhangjiajie
#2 Best Value Hotel in Zhangjiajie
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Questions & Answers

Here's what travelers have asked, with answers from Zhangjiajie Pullman Hotel staff and other travelers.
9 questions
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Montezuma, New Mexico
1 month ago
Kuala Lumpur, Malaysia

See all questions (9)

Questions? Get answers from Zhangjiajie Pullman Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I was in block 3. Try and get a room high up otherwise you overlook the pool directly into other rooms”
Aussyrunner, 3 weeks ago | Read review
“The deluxe room with the super king size bed is great”
Crystalwaters123, Apr 9, 2017 | Read review
“way from lifts”
travellerJervisBay, Jan 6, 2017 | Read review
“Too many options -maybe a room overlooking fabulous pool with beautifully landscaped surrounds!”
R8023SQaland, Jan 5, 2017 | Read review
“Buffet option in the restaurant is excellent, bar prices very high.”
CliveHelenFagin, Dec 31, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Pullman
$79* /night
View Deal
Cancelon$83
Expedia.com$79
Booking.com$79
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*Disclaimer
Prices are for 1 room, 2 adults
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