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Crowne Plaza Changsha City Centre

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Crowne Plaza Changsha City Centre
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715 Reviews from our TripAdvisor Community

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Showing 115: English reviews
Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

The hotel is located at very central in the city near to all the shopping malls and food outlets. it is very convenient and there's a train station right underneath. the hotel is quite old but the service provided is good.

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Helpful?
Thank EWayC
CrownePlazaChangsha, artist at Crowne Plaza Changsha City Centre, responded to this review

Dear Guest, Thanks for your suggestion and choosing to stay in our hotel.Since hotel opened at 2008, we keep maintaining and updating our facilities to make sure we provide the amazing service to our guests.Thanks again for your comments and we are looking forward to seeing you soon!

Vienna
Reviewed 3 weeks ago via mobile

The room were pretty old, we were upgrade to a suite on arrival but find that the ventilation of the room was very bad. Change to a better room on the 2nd day, can't fault the location though, right in the middle of everything, everything was good. Rdgs,

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Helpful?
Thank Simon Roger S
CrownePlazaChangsha, Public Relations Manager at Crowne Plaza Changsha City Centre, responded to this review

Dear Guest, Thanks for your suggestion and choosing to stay in our hotel. I have forwarded your comments to the General Manager and ownership of this hotel, and I am confident they will take the necessary steps to continue to improve their services and ensure these issues are internally addressed and resolved.

Burlington, Vermont
Reviewed August 19, 2016 via mobile

Very nice standard AP hotel. Far better than us quality. The gym / spa was quite nice and strangely has a pool table. Food very nice. It is quite a drive from the airport but honestly everything was. Not sure whe. The maglev will be finished from the airport but that will be quite nice.

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Helpful?
Thank Mark L
CrownePlazaChangsha, Guest Relations Manager at Crowne Plaza Changsha City Centre, responded to this review

Dear Guest, Thanks for your suggestion and choosing to stay in our hotel. Thanks for taking time to write your review. We are glad to know that you have a wonderful stay in our hotel and gave us good comments. Thanks for your appreciation and we are looking forward to seeing you soon!

Singapore, Singapore
Reviewed July 19, 2016 via mobile

My first experience with this hotel. The location was good and the room was reasonable. However the check-in and check out experience can be improved despite us having made earlier bookings and received a confirmation. The breakfast was average and the coffee was rather flat. The downside really was that the hotel staff cannot speak English and the rooms ending...

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Helpful?
Thank Lawrence L
CrownePlazaChangsha, Public Relations Manager at Crowne Plaza Changsha City Centre, responded to this review

Dear guest, Welcome to Crowne Plaza Changsha City Centre. Thank you for choosing stay in our hotel,And we are very sorry to cause you inconveniece,We will try to improve your precious opinions. Our hotel is located in the city’s central commercial district. Within walking distance are the main shopping malls, an exciting entertainment zone and the fast developing banks of...

Vienna
Reviewed June 8, 2016

A very good hotel. The rooms are well equipped, a little smaller than expected. The staff are very friendly and make every effort to solve your problems. The only negative is their welcome procedure - the entrance by taxi is into a back one way alley with the blocked cars behind hooting as you try to get yourself and luggage...

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Helpful?
Thank MorrisVienna
CrownePlazaChangsha, Public Relations Manager at Crowne Plaza Changsha City Centre, responded to this review

Dear guest, welcome to Crowne Plaza Changsha City Centre. Thank you for the affirmation which works to us. We are always improving and continued perfection the service. Pay more attention the details for improving the customer satisfaction. The hotel have regular training programs for the staffs so that their quality and continuously upgrade skills in order to better customer service....

Hong Kong, China
Reviewed June 1, 2016

I traveled there with my university for a study tour. I stayed with my schoolmates here for five days. The services there were really good. The staffs were really nice and they were always willing to help but their English was actually not really good. Sometimes I need to repeat my requests for a few times as my Mandarin w.asn't...

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Helpful?
1Thank ycm1117
CrownePlazaChangsha, Public Relations Manager at Crowne Plaza Changsha City Centre, responded to this review

Dear guest, Welcome to Crowne Plaza Changsha City Centre. Our hotel is located in the city’s central commercial district. Within walking distance are the main shopping malls, an exciting entertainment zone and the fast developing banks of Xiang Jiang River. Thank you for the affirmation which works to us. We are always improving and continued perfection the service. Pay more...

Reviewed May 4, 2016 via mobile

The hotel is in a good location and the staff were friendly. The room was dingy but clean. After a long journey, I booked a foot massage advertised in the room. I was surprised when they said it was done in the room and not on the 10th floor spa but my husband was there I so said ok. A...

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Helpful?
Thank 242deborahr
CrownePlazaChangsha, Public Relations Manager at Crowne Plaza Changsha City Centre, responded to this review

Dear guest, Welcome to Crowne Plaza Changsha City Centre. Our hotel is located in the city’s central commercial district. Within walking distance are the main shopping malls, an exciting entertainment zone and the fast developing banks of Xiang Jiang River. Thanks for your suggestions and we will report to the hotel management to inspect the hotel service and management system....

Portland, Oregon
Reviewed May 2, 2016

Nice and polite staff with good English. The location is great and the room is clean and nice. In fact this is one of the best Crown Plaza hotels I ever stayed in. The breakfast is good and the gym is very small but still ok. Next time I will stay there again.

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Helpful?
Thank loliv2
CrownePlazaChangsha, Public Relations Manager at Crowne Plaza Changsha City Centre, responded to this review

Dear guest, welcome to Crowne Plaza Changsha City Centre. Thank you for the affirmation which works to us. We are always improving and continued perfection the service. Pay more attention the details for improving the customer satisfaction. The hotel have regular training programs for the staffs so that their quality and continuously upgrade skills in order to better customer service....

Reviewed April 15, 2016

This place has a really good location in the center of the city. The staff are very polite, and speak English well which is hard to find in Changsha. If you cannot speak Chinese, and find yourself in Changsha (as I did) this is a really good hotel to stay at. Other than those positives, I didn't particularly like this...

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Helpful?
Thank 148abel
CrownePlazaChangsha, Public Relations Manager at Crowne Plaza Changsha City Centre, responded to this review

Dear guest, Welcome to Crowne Plaza Changsha City Centre. Our hotel is located in the city’s central commercial district. Within walking distance are the main shopping malls, an exciting entertainment zone and the fast developing banks of Xiang Jiang River. Thanks again for you choosing our hotel and expecting you stay next time. Have a nice day!

Birch Bay, Washington
Reviewed April 9, 2016

A Business Class bargain fare to introduce the new LAX-CSX route on Hainan Airlines lured us to Changsha, the capital of Hunan Province, a city of seven million people that we had not even heard of in our half dozen previous trips to China. Our Platinum status with IHG encouraged us to stay here (we also considered the Intercontinental, which...

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Helpful?
Thank No_Fixed_Address
CrownePlazaChangsha, Public Relations Manager at Crowne Plaza Changsha City Centre, responded to this review

Dear guest, welcome to Crowne Plaza Changsha City Centre. Thank you for the affirmation which works to us. We are always improving and continued perfection the service. Pay more attention the details for improving the customer satisfaction. The hotel have regular training programs for the staffs so that their quality and continuously upgrade skills in order to better customer service....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Changsha City Centre is a international five-star hotel under IHG group. Located in the heart of downtown, Crowne Plaza City Centre Changsha is a smooth 45-minute drive from Changsha Huanghua International Airport. We're on Wuyi Square, putting you within walking distance of major businesses and city shopping,Such as to the Changsha Local culture street - Taiping Street, Changsha Traditional Food street - Pozi Street, and Changsha century-old restaurant - Huo Gong Dian, only about 5 minutes walking. What's more, the especially opened branch of Huo Gong Dian is just located in the hotel building to provide wonderful foods & convenient service to you. It's 10 minutes by taxi to Changsha rail station and 45 minutes to Changsha South rail station, where you can connect to cities such as Guangzhou and Wuhan on high-speed trains.Our dedicated Crowne Meetings Director will see that every detail is taken care of when you host an event in one of the hotel's 16 meeting rooms and 3 ballrooms. The dark wood and plush seating in our lavish VIP banquet room set the scene for successful and intimate gatherings.Unwind with a dip beneath the skylights of our indoor pool or enjoy evening cocktails at Fusion Bar. Our in-the-know Concierge at Crowne Plaza City Centre Changsha will inspire you to discover Changsha's hidden gems, such as the scenic Qingfeng Gorge, flush with Ginkgo trees. ... more   less 

Additional Information about Crowne Plaza Changsha City Centre

Address: No.868 Wu Yi Avenue, Kaifu District, Changsha 410005, China
Location: China > Hunan > Changsha > Downtown , Railway Station , Wuyi Square
Price Range: $92 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Changsha City Centre 4.5*
Number of rooms: 411
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Priceline, Odigeo, Ctrip TA, Hotels.com and Travelocity so you can book your Crowne Plaza Changsha City Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Changsha
Hotel Style:
#3 Business Hotel in Changsha
#4 Luxury Hotel in Changsha
#6 Best Value Hotel in Changsha
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Changsha City Centre staff and other travelers.
2 questions
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Questions? Get answers from Crowne Plaza Changsha City Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floors for having a view”
 of 5 bubbles MorrisVienna, Jun 8, 2016 | Read review
“Ask for a room with a view that doesn't face the neighboring building.”
 of 5 bubbles 148abel, Apr 15, 2016 | Read review
“If your room is warm, be sure to request a fan.”
 of 5 bubbles No_Fixed_Address, Apr 9, 2016 | Read review
“higher floors are quieter”
 of 5 bubbles Cambkaye, Jan 26, 2016 | Read review
“Always ask to see the room(s) before staying.”
 of 5 bubbles ACA44, Jan 5, 2016 | Read review
5 of 5
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