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Sheraton Raleigh Hotel

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#45 of 83 Hotels in Raleigh
GreenLeadersSilver level
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Sheraton Raleigh Hotel
Sheraton Raleigh Hotel
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592 Reviews from our TripAdvisor Community

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Madisonville, Louisiana
Reviewed 4 days ago NEW

The hotel was really clean. The front desk personnel were very nice and went above and beyond to make our stay pleasant. The room was clean and comfortable. We will definitely stay here again as we will be visiting Raleigh often.

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Helpful?
Thank sunlover0042017
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Thank you sunlover0042017! It was a pleasure serving you and we can't wait to welcome you back. Thank you for taking the time to share your experience- see you soon!

Inlet, New York
Reviewed 1 week ago via mobile

The paper thin walls allowed the loud adjacent room to wake me up. Manager was ineffective, and the fat security oaf named Smith blamed me!! It is unsafe when I have to address these issues directly instead of being able to rely on management to do something. Moreover, the manager on duty did not know the name or extension of...

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Helpful?
Thank 13360man
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Good Evening 13360man, I apologize our property was unable to provide you with the services you desired and did not meet your expectations. We have taken your comments seriously and will work to prevent future frustrations via your feedback. I hope that one day you will visit us again and we can prove that our team is dedicated to above...

Roanoke, Virginia
Reviewed 3 weeks ago

I have been on business in NC for several months now. The Sheraton Raleigh is one of my top 3 places to stay in the area. Right from the beginning, the staff were over-the-top friendly and welcoming. Preston and Victoria are true assets to the hotel, and to SPG properties in general. As an SPG platinum status, they always made...

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Helpful?
Thank WiseKelly
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Greetings WiseKelly! Wow, this an amazing experience you have shared and have generously explained. Thank you for the time you took to share these touchpoints as well as the areas you enjoy the most while with us. We hope that your satisfaction will continue to grow as we take our service promises to the next level in 2017. We truly...

Portland, Oregon
Reviewed 3 weeks ago

Our company hosted a conference with over a 100 people. The entire staff was phenomenal. The food was great, the daily sessions were organized so well, and they even planned a fun carnival event for our awards ceremony. I found the location to be very walk-able. Lots of great restaurants and shops close by. I couldn't believe how close the...

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Helpful?
Thank Rodigz
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Thank you Rodigz! We truly enjoyed hosting your event and we appreciate the feedback. Thank you for pointing out the various components of the our location and service that we take pride in working for Sheraton Raleigh. We will have a room waiting for that family trip!

North Carolina
Reviewed January 21, 2017 via mobile

It is a beautiful hotel with attentive staff and right next to the Raleigh Convention Center. Across the street is the parking deck. There is also a restaurant in the first floor. It is Jimmy V's Osteria and they had a lively environment . The swimming pool is open from 4:30 AM until 12 AM. There is a business center,...

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Helpful?
1Thank mimigucchi
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Hi mimigucchi, Wow, sounds like you had an excellent stay! Thank you for sharing your experience through Trip Advisor- we truly appreciate it! We look forward to seeing you again in the future and we wish you a great 2017.

Michigan
Reviewed January 11, 2017 via mobile

Enjoyed this hotel, altho some things weren't perfect, (gym had some out of order equipment, elipticals not adjusted properly, pool restrooms not functioning). Our room was clean, bright and attractive with the touches I like, such as nicer bath products, VERY comfortable beds and lovely warm bedding set. Shower head was a better feature, room had all necessary ports, irons,...

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Helpful?
Thank Sandra J
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Thank you Sandra J! We appreciate the feedback about the fitness area, and we would love to invite you back to see the new Sheraton Fitness in 2017 with an upcoming renovation. I hope that you will join us again for your future travels and we will gladly send accolades to the staff on making your stay great. Best wishes...

Reviewed January 2, 2017

I stayed at this hotel for a quick weekend getaway with my better half and I must say it was the perfect choice.The staff was wonderful, and the hotel was cozy, clean, and affordable. Great view of downtown Raleigh, nice lively area...There were plenty of great restaurants within walking distance. Overall a great area.

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Helpful?
Thank Wakia V
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Happy New Year Wakia V! Thank you for starting our 2017 journey with your great review. We are so pleased you were able to appreciate our sustainable efforts as well as the many amenities here in downtown Raleigh. We hope to see you again!

Toronto, Canada
Reviewed December 10, 2016 via mobile

I stayed at this property for five days during a business conference. The rooms were newly renovated (I felt like I was the first person staying in it since it was refurbished!). The staff were wonderful, with a special shout out to the Club Lounge crew who were always helpful and went out of their way. The hotel restaurant was...

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Helpful?
Thank TeeKayz
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Thank you TeeKayz! Your words are appreciated and accolades will be sent to the Club staff for a wonderful job. I am so happy Jimmy V's was impressionable and we would love to see you again in the future. Thank you for you review and have a great remaining 2016!

South Carolina
Reviewed December 7, 2016 via mobile

We stayed here during the Miami vs NCST game. Location was a tad far from downtown Raleigh, but only a $20 Uber ride. Room was nice, clean but nothing out of this world. Price was also reasonable. Hotel offered a full gym, pool and bar in the lobby.

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Helpful?
Thank canefan05
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Hello canefan05! We thank you for choosing Sheraton Raleigh and for your feedback about the stay. We love our NC State fans and hope to welcome you back for another game! Wishing you a Happy New Year and safe holiday season!

Havelock, North Carolina
Reviewed November 26, 2016

This facility is our Raleigh favorite. The staff is superb and always makes us feel welcome, from check-in to dining at Jimmy V's and even during check-out. If not an SPG member, spend a little extra to experience the Club Lounge. You can't go wrong with this recently renovated hotel.

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Helpful?
Thank Rick W
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Happy Holidays! Thank you so much for sharing why Sheraton Raleigh is your favorite downtown getaway. We look forward to serving you again Rick, and we will see you soon!

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Raleigh Hotel is near Raleigh Convention Center, Progress Energy Center for the Performing Arts, and the state capitol. Our hotel has 5,000 sq ft of space for weddings, meetings, and events. ... more   less 

Additional Information about Sheraton Raleigh Hotel

Address: 421 S. Salisbury St., Raleigh, NC 27601
Location: United States > North Carolina > Raleigh
Price Range: $143 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Raleigh Hotel 3.5*
Number of rooms: 353
Reservation Options:
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Also Known As:
Sheraton Raleigh
Raleigh Sheraton
Hotel Style:
#3 Green Hotel in Raleigh
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Raleigh Hotel staff and other travelers.
5 questions
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North Wilkesboro, North Carolina
7 months ago
Palm Springs, California
DURHAM

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Questions? Get answers from Sheraton Raleigh Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go to The Pit and the arcade bar next door.”
 of 5 bubbles Rodigz, 3 weeks ago | Read review
“Higher floors great view located facing Fayetteville St.”
 of 5 bubbles wakiav, Jan 2, 2017 | Read review
“lounge floor the best”
 of 5 bubbles stegeddy, Nov 9, 2016 | Read review
“All room s renovated so the higher rooms have the better city views”
 of 5 bubbles 622waynet, Nov 7, 2016 | Read review
“There is a sign that asks people to be quiet between certain hours. Even on the 17th floor, in my room, I could hear loud, unruly children.”
 of 5 bubbles 709peggyt, Oct 13, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question