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Sheraton Raleigh Hotel

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#45 of 83 Hotels in Raleigh
GreenLeadersSilver level
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Sheraton Raleigh Hotel
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572 Reviews from our TripAdvisor Community

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Showing 563: English reviews
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

The site they use for guests to sign up for special rate has been down. They do NOT return phone calls. Was told the site was up and it isn't. Who wants to deal with such a hassle. Everyone I talk to "I can't help you", "will I've done what I'm supposed to do", "I'm not sure what the problem... More 

Helpful?
Thank Sara B
Asheville
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for two days. Please understand that my review is based on what I expect as a Platinum Starwood Preferred Guest. At check in there was no recognition of status. No upgrade, and I had to ask for a key to club room. The room we were given was in bad need of refurbishing. Everything worked... More 

Helpful?
2 Thank tgrella
Venice, Florida
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here for business and chose this place based on location. Luckily, I was given a newly renovated room...so newly renovated that I was the first guest in the room. There were a few issues such as a non working TV and not everything being plugged in. Overall, the renovations are nice. New flooring, lighting , bedding, and countertops/vanity.... More 

Helpful?
Thank BBVeniceFL
Charlotte, North Carolina
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We visited on Saturday, Aug.27 thru Monday, Aug.29. They have started renovations on the higher floors. We were on the 12th floor and were moved to 17th club level because they were starting on that floor. Its going to have a very refreshing look and feel. The decor is fresh and modern. We enjoyed the downtown location. Easy walks to... More 

Helpful?
Thank MrMrsReid
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Hello MrMrsReid! We are so happy to hear you enjoyed the upgrades. We look forward to more great finishes in the rooms and work on the public areas soon to come. We would love to see you back in the future. Thank you for your feedback! More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

Club level rooms were nice and clean. Bedding very comfortable. Water pressure and temperature were good. Air could have been colder but was good. When we first checked in fresh paint smell was strong but we left our door open for about 15 mins and it wasn't a problem after that. Club lounge was great. Food was great. Staff was... More 

Helpful?
Thank April W
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

Good Morning April! Thank you for taking the time in reviewing your most recent stay at the Sheraton Raleigh Hotel, and your overall experience with our newly renovated guest rooms! We look forward in welcoming you back in the future to continue exceeding expectations. More 

Plattsburgh, New York
Level Contributor
124 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed August 25, 2016 via mobile

We recently stayed at the Sheraton Raleigh Hotel and were pleasantly surprised. We booked on a travel site, but were well received. The site automatically booked us into a 2 double bed room but we requested a king. We arrived early, before noon, and they accommodated is nicely, actually putting us into there renovated club floor. The room was well... More 

Helpful?
Thank David C
SheratonRaleighMgt, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review

What an incredible pleasure it has been reading your amazing review of your recent stay at the Sheraton Raleigh Hotel! We are very fortunate to be reading such wonderful comments regarding our newly renovated rooms! We can’t wait for all rooms to be completed so that every guest gets to experience the new look! We look forward in welcoming you... More 

North Carolina
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed August 21, 2016

I am a frequent business traveler so I am used to little things happening, but this Sheraton has issues that need to be addressed. I have stayed there the past two Friday nights for concerts and based on these, I won't be returning. First week, I had reserved room on concierge level with 2 beds when I arrived, was told... More 

Helpful?
Thank greensborovol
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Dear greensborovol, Thank you for a well detailed insight and please know we have taken your observations and recommendations seriously. As with any project, there a stages of completion and I would like to share that safes are on the way! We are working on other additions to the room as we begin phasing out our renovation plans through November.... More 

Hilton Head, South Carolina
Level Contributor
83 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed August 20, 2016 via mobile

Chose to stay here because it was within walking distance to Red Hat where we were going to a concert. The room was renovated, but small for 2 people. Had a hard time with the air - pretty hot. They told us we were ungraded to the 17th floor, but dudn't seem like an upgrade to us. Overall it was... More 

Helpful?
Thank NancyLee46
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Dear NancyLee46, I apologize your expectations were unmet during your stay. I have forwarded the comments of the HVAC issues to our team to investigate. Our goal is to find resolutions during the stays so that we can make the experience as effortless and comfortable as possible. We are sorry we were unable to do this for you. We hope... More 

Burnsville, North Carolina
Level Contributor
240 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed August 16, 2016 via mobile

Stayed here for a conference we had at the Raleigh Convention Center. The rooms was nice and the staff was extra nice. The building is a little dated but they said they was in the process of remodeling. If you are in the downtown area and need a place to stay it a nice hotel.

Helpful?
Thank barnett202
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Hello barnett202, We are very happy you your stay was complete and you were able to experience our friendly staff and location. We welcome you back in the future and thank you for taking the time to write! More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 16, 2016

My husband and I stayed at the Sheraton while moving our son into college. As frequent travelers, we were appalled at the condition of the room. The carpets were heavily stained and the couch was filthy (we stayed in a suite room). As another reviewer stated, there is NO water pressure in either of the 2 showers. Also, they are... More 

Helpful?
Thank Fredostella
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Thank you for sharing your feedback. We apologize for the many frustrations our renovation has caused you. We are motivated to provide the product you deserve and unfortunately it does come with some annoyances we must work through. We take your review seriously and I would like to update that the escalator is now repaired. I have also met with... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Raleigh Hotel is near Raleigh Convention Center, Progress Energy Center for the Performing Arts, and the state capitol. Our hotel has 5,000 sq ft of space for weddings, meetings, and events. ... more   less 

Additional Information about Sheraton Raleigh Hotel

Address: 421 S Salisbury St, Raleigh, NC 27601-1730
Location: United States > North Carolina > Raleigh
Price Range: $159 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Raleigh Hotel 3.5*
Number of rooms: 353
Reservation Options:
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Also Known As:
Sheraton Raleigh
Raleigh Sheraton
Hotel Style:
#3 Green Hotel in Raleigh
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