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Sheraton Raleigh Hotel

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421 S Salisbury St, Raleigh, NC 27601-1730
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (68)
360
Panoramas (9)
Room & Suite (50)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
  • Contactless check-in
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Raleigh Hotel
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#34 of 92 hotels in Raleigh
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Experience a fresh, new energy in downtown Raleigh, North Carolina, at our recently redesigned Sheraton Raleigh Hotel. Step into our light-filled atrium lobby, which features an industrial-style brick design warmly complemented by classic furnishings and hardwood flooring, and settle into our sophisticated guest rooms and suites which feature city views, hardwood floors and plush bedding.
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Full view
Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Baggage storage
Paid public parking on-site
Paid internet
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Vending machine
Banquet room
Meeting rooms
Concierge
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Cable / satellite TV
Flatscreen TV
Safe
Telephone
Bottled water
Iron
Private bathrooms
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English
Hotel links
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265Reviews11Q+A37Room tips
Traveler rating
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Popular mentions
Stacey S wrote a review Oct 2020
North Wales, Pennsylvania22 contributions5 helpful votes
We stayed here two nights based on reviews. It just wasn’t what we expected. The room was dated and small. Disappointed the rooms didn’t have mini frig”s. Due to Covid there was no room service which was fine, but they didn’t leave any extra towels, shampoo, soap or coffee and we were there for a couple nights. I went down to the lobby for coffee the second day and no coffee. They had a coffee shop on the second floor which was also closed. I went to the desk to ask for extra coffee and they didn’t have any and recommended to go to Starbucks a block away. At least the parking was free on the weekends but across the street.
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Date of stay: October 2020Trip type: Traveled with family
1 Helpful vote
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seeingallthesights wrote a review Sep 2020
Bowie, Maryland131 contributions19 helpful votes
At a quick glance the hotel is fine but once you look closer in the rooms you’ll see that everything needs a good scrub... Even without the COVID 19 situation. The per night room cost does not reflect in the quality of rooms.
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Date of stay: September 2020Trip type: Traveled as a couple
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Karen E wrote a review Aug 2020
Mebane, North Carolina3 contributions3 helpful votes
Where to start! We have been staying at this hotel for over 15 years unfortunately we probably won't stay there again. Upon checking in and accessing our room, the toilet was clogged with old toilet paper, and the refrigerator we requested was no where to be found. The T.V. offered no stations and you could not even rent a movie if you wanted. As far as enjoying a walk outside, I wouldn't recommend it unless you want to get constant harassment from the newly devoted homeless shelter/section 8 housing people taking up all the street benches and asking for money. Most businesses are closed, the streets are empty except for the homeless people, and there is graffiti and vandalism everywhere. Total disgrace to Raleigh.
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Date of stay: August 2020
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Theresa G wrote a review May 2020
Myrtle Beach, South Carolina102 contributions27 helpful votes
Stayed here for a weekend with some friends. The hotel is in the middle of the city so it was super convenient. When we checked in Preston at the front desk was so friendly and nice and was quick to make any accommodations he was so great. The room was super clean and the hotel in general had a great vibe. Thanks to Preston and the staff for making it a great girls weekend.
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Date of stay: May 2020Trip type: Traveled with friends
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KBS wrote a review May 2020
1 contribution
Hotel itself was nice but staff was rude and unaccommodating. During check in , the staff didn’t tell us about parking , how to get to my room, breakfast anything. He just handed me my key and started back working on his computer. I had to ask him where do I park and how do i get to my room. The room didn’t have tissue in it 😡😡.. the room was half clean , i found hair on the table. The ice machine on the 11th floor was broke. Not to mention something was flying in our room. I will be emailing the CEO of this hotel bc staff needs lots of training . They all seem to be unhappy here. No welcome to Sheraton or nothing lol “ can i help you “ is what i got
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Date of stay: May 2020Trip type: Traveled solo
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Response from Spencer B, Manager at Sheraton Raleigh Hotel
Responded May 24, 2020
Thank you for choosing to stay at the Sheraton Raleigh Hotel and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent customer service issue from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Raleigh.
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PRICE RANGE
$135 - $285 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton raleigh, raleigh sheraton
LOCATION
United StatesNorth CarolinaRaleigh
NUMBER OF ROOMS
353
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Frequently Asked Questions about Sheraton Raleigh Hotel
Which popular attractions are close to Sheraton Raleigh Hotel?
Nearby attractions include Tobacco Road Tours (0.1 miles), Videri Chocolate Factory (0.3 miles), and Boxcar Bar + Arcade (0.3 miles).
What are some of the property amenities at Sheraton Raleigh Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Sheraton Raleigh Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Raleigh Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Raleigh Hotel?
Yes, paid public parking nearby, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Raleigh Hotel?
Conveniently located restaurants include Bida Manda, Brewery Bhavana, and Big Ed's City Market Restaurant.
Are there opportunities to exercise at Sheraton Raleigh Hotel?
Yes, guests have access to a fitness center during their stay.
Is Sheraton Raleigh Hotel located near the city center?
Yes, it is 0.9 miles away from the center of Raleigh.
Are any cleaning services offered at Sheraton Raleigh Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Raleigh Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Raleigh Hotel?
Many travelers enjoy visiting Historic Yates Mill County Park (4.7 miles), Mordecai Historic Park (1.3 miles), and Historic Oakwood (1.1 miles).