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Holiday Inn Raleigh (Crabtree Valley Mall)

60 reviews
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Traveler (38)
Room & Suite (56)
Dining (12)
Overview
  • Excellent59%
  • Very good35%
  • Average3%
  • Poor3%
  • Terrible0%
Travelers talk about
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
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Rooms
Mar 5Mar 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (60)Write a Review
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All reviewsplatinum memberlooks brand newroom was cleanroad noiseglenwood avefront deskgreat roomcrabtree valley mallawesome staydefinitely stay here againexcellent customer servicerecommend this hotelone night stayroom servicevery nice hotelrenovationfloor
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1 - 5 of 59 reviews
Reviewed yesterday via mobile

The friendly staff did not have our keys ready on arrival as promised (boo!), but they did their best to check us in as quickly as their process allowed. The hotel has two elevators. Our room was large and nicely appointed. The bed was very...More

Thank RoadWrangler
Hotel's Favorite
Reviewed 5 days ago

The hotel is nice and clean. The service was very good also. The restaurant could use a cook. The shepherds pie was greasy and over cooked. The onion rings were greasy and cold. I tried a chicken wing from another persons plate and it was...More

Thank Loydu
Response from Francine B, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall)Responded 4 days ago

Thank you for taking the time to provide us with your feedback and for your kind words. We're glad you found our hotel to be comfortable and enjoyed our southern hospitality. Please let me take a moment to apologize that the quality of your food...More

Reviewed 3 weeks ago

Well on the plus side, it's close to a lively shopping/entertainment mall with numerous dining options; reasonably weekday price, new, clean, well lit, friendly staff, spacious rooms, delicious breakfast, beautifully appointed rooms, welcoming lobby, quaint restaurant layout and aesthetics. And on the negative side: traffic,...More

1  Thank slowee08
Response from Francine B, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall)Responded 2 weeks ago

Thank you for taking the time to provide us with your feedback and for your wonderful review. We're glad you enjoyed our convenient location as well as recently updated hotel, and our southern hospitality. You are correct that at times traffic on Glenwood can be...More

Reviewed November 10, 2017

Lauren at the front desk was very friendly, professional and helpful. We had another room at another chain that didn't work out. Lauren managed our checkin, provided us a great room, and gave us lots of local tips for our stay in town. I will...More

Thank Greg N
Response from Francine B, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall)Responded November 12, 2017

Greg N, Thank you for choosing to stay with us and taking the time to review our property. We're delighted you enjoyed your room as well as our southern hospitality. We agree that Lauren does a great job, and will pass along your kind words....More

Reviewed October 17, 2017

Last year around September, we passed by this hotel which was under construction. When deciding to go to Raleigh for an "in-state staycation", we decided to give this Holiday Inn a try. Located right off of the beltline, this hotel is conveniently located near the...More

Thank Sassiediva
Response from Francine B, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall)Responded October 19, 2017

Thank you for you for choosing to stay with us for your "staycation" and for your wonderful review! You are correct, we recently went through a complete renovation, and we're glad you were able to enjoy a comfortable night's sleep. Thank you for your recognition...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Fitness Center with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Outdoor pool
Details
Price range
$105 - $149 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$105 - $149 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (38)
Room & Suite (56)
Dining (12)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
Delores D
January 26, 2015|
Answer
Response from KAP45359 | Reviewed this property |
Yes. They have a large space that can be broken up into smaller rooms. There was a church revival meeting going when I arrived. My meeting was about 100 folks and we used only about half of the space. If you call the hotel... More
0
Votes
Bully335
September 28, 2014|
AnswerShow all 2 answers
Response from Alvin S | Property representative |
Hi, Thank you for your question. You do not have to pay extra for a mini fridge. We have a limited number of them throughout the hotel. Please ask for a room with a mini fridge when making your reservation.
0
Votes
Room Tips
"Talk to Lauren. She will hook you up. She's awesome."
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"Ice machines on odd floors!"
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"right off the highway and very close to the airport"
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"I recommend asking for a higher level for added quiet, although it could be risky if the elevator is not..."
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