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All reviewsplatinum memberlooks brand newroom was cleanroad noiseglenwood avefront deskgreat roomcrabtree valley mallawesome staydefinitely stay here againexcellent customer servicerecommend this hotelone night stayroom servicevery nice hotelrenovationfloor
The friendly staff did not have our keys ready on arrival as promised (boo!), but they did their best to check us in as quickly as their process allowed.
The hotel has two elevators. Our room was large and nicely appointed. The bed was very...More
The hotel is nice and clean. The service was very good also. The restaurant could use a cook. The shepherds pie was greasy and over cooked. The onion rings were greasy and cold. I tried a chicken wing from another persons plate and it was...More
Response from Francine B, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall)Responded 4 days ago
Thank you for taking the time to provide us with your feedback and for your kind words. We're glad you found our hotel to be comfortable and enjoyed our southern hospitality. Please let me take a moment to apologize that the quality of your food...More
Well on the plus side, it's close to a lively shopping/entertainment mall with numerous dining options; reasonably weekday price, new, clean, well lit, friendly staff, spacious rooms, delicious breakfast, beautifully appointed rooms, welcoming lobby, quaint restaurant layout and aesthetics.
And on the negative side: traffic,...More
1 Thank slowee08
Response from Francine B, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall)Responded 2 weeks ago
Thank you for taking the time to provide us with your feedback and for your wonderful review. We're glad you enjoyed our convenient location as well as recently updated hotel, and our southern hospitality. You are correct that at times traffic on Glenwood can be...More
Lauren at the front desk was very friendly, professional and helpful. We had another room at another chain that didn't work out. Lauren managed our checkin, provided us a great room, and gave us lots of local tips for our stay in town. I will...More
Thank Greg N
Response from Francine B, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall)Responded November 12, 2017
Thank you for choosing to stay with us and taking the time to review our property. We're delighted you enjoyed your room as well as our southern hospitality. We agree that Lauren does a great job, and will pass along your kind words....More
Last year around September, we passed by this hotel which was under construction. When deciding to go to Raleigh for an "in-state staycation", we decided to give this Holiday Inn a try.
Located right off of the beltline, this hotel is conveniently located near the...More
Response from Francine B, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall)Responded October 19, 2017
Thank you for you for choosing to stay with us for your "staycation" and for your wonderful review! You are correct, we recently went through a complete renovation, and we're glad you were able to enjoy a comfortable night's sleep. Thank you for your recognition...More
Yes. They have a large space that can be broken up into smaller rooms. There was a church revival meeting going when I arrived. My meeting was about 100 folks and we used only about half of the space. If you call the hotel... More
Yes. They have a large space that can be broken up into smaller rooms. There was a church revival meeting going when I arrived. My meeting was about 100 folks and we used only about half of the space. If you call the hotel I'm sure they can give you more information.
Thank you for your question. You do not have to pay extra for a mini fridge. We have a limited number of them throughout the hotel. Please ask for a room with a mini fridge when making your reservation.
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"Talk to Lauren. She will hook you up. She's awesome."