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Holiday Inn Raleigh Downtown

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320 Hillsborough St, Raleigh, NC 27603-1786
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (161)
360
Panoramas (7)
Room & Suite (90)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Raleigh Downtown
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#50 of 93 hotels in Raleigh
Location
Cleanliness
Service
Value
Newly rebranded to the Holiday Inn Raleigh Downtown, you will find all of the modern conveniences within our historic building located in the heart of Downtown Raleigh. Just blocks from NC's State Capital, Raleigh's Convention Center, the performing arts, fine dining and nightlife. Our hotel has completed its full renovation including guestrooms, restaurant and lounge, business center, fitness center, exterior entrance and all function space.
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Full view
Property amenities
Parking garage
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Concierge
Non-smoking hotel
Wifi
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English
534Reviews8Q+A100Room tips
Traveler rating
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  • 55
  • 62
Time of year
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Popular mentions
Beth wrote a review Oct 2020
3 contributions2 helpful votes
Stayed one night here. Woke up covered in bed bug bites. This is absolutely unacceptable. I would suggest staying elsewhere. The location is great but not worth the hassle of dealing with the bed bugs.
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Date of stay: October 2020Trip type: Traveled with family
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Response from IHG Service, Owner at Holiday Inn Raleigh Downtown
Responded Oct 22, 2020
Dear bethbb99, I'm really sorry to see that bed bugs had an impact on your stay. This is not the level of quality we love and deliver to our guests. Our goal is to give you a good night's rest and make you feel at home. I hope you can accept my most sincere apology for it. I've sent you a PM to know more details about why this happened. Thank you so much for choosing us for your stay. I know you did not have the best of experiences, but I hope you can give us another chance to prove we can do much better. Stay safe. Alejandro G. Case Manager IHGService
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Tim B. wrote a review Jul 2020
2 contributions2 helpful votes
Stayed here June 27th. Fire alarm went off around 1:30 a.m. building had to be evacuated. Fire department showed up and cleared the building. Went back to our room and the alarm strobe light was still going off- it would stop for a few seconds then start again telling everyone to leave the building. This went on for about 15-20 minutes.Upon check-out the next morning, we were told we would be contacted regarding some kind of " compensation". We never were. I've contacted the hotel directly twice since with no response. IHG group no help either- just recommend contacting the hotel directly
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Date of stay: June 2020
Location
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Sleep Quality
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Response from IHG Service, Owner at Holiday Inn Raleigh Downtown
Responded Jul 23, 2020
Hi tjsearching, Thank you for your review and for staying with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. It was unfortunate to see your stay was not as comfortable as it could have been due to the fire alarm going off. I apologize for any inconvenience this caused you. Many thanks for your feedback. We hope you treat this as an isolated incident and give us a second chance to make your stay as best as it can be. Sincerely, Connie D Case Manager IHGService
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Caitlin S wrote a review Jun 2020
Southern Pines, North Carolina30 contributions7 helpful votes
Husband and I did an overnight here to explore downtown Raleigh. Very convenient location to explore the area!! Room was good, standard, what we expected. The water in the shower and sinks got hot quickly and had good water pressure. Because of COVID there were not a lot of guests...I think we were even the only people on our floor as we didn't hear anyone else use the elevator. At 130am the fire alarm went off and the whole hotel had to evacuate to outside. Every one was very orderly and the staff handed out free water bottles and Gatorade while we waited for the firemen to clear the building. It was just a false alarm, but because the staff didn't panic and was visible, all the guests were patient and polite while we waited outside (about 30 min). They very nicely gave us an extra hour late checkout the next day to catch up on missed sleep. Would stay here again.
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Date of stay: June 2020
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awfman wrote a review Mar 2020
Charlotte, North Carolina1 contribution1 helpful vote
I stayed in the hotel for two nights February 3rd and 4th for a business trip. The first morning I noticed a couple of red spots on my body but ignored them and to work spending the entire day going to various meetings in downtown Raleigh. Waking up this morning I had itchy bites across my body and blood spots on the sheets. I called the front desk to inform them at 6:30am and the person in attendance, in response to me saying there we bed bugs in their room said "its not my room", let me know they were going off shift and would leave a note. I packed and called again at 7:30am, that person also seemed nonplussed, and let me know they would leave a note with my number for their manager. I left and went to work, no call or follow up from the hotel. Not sure if they addressed the issue and it didn't seem to alarm or surprise the staff. Apparently it is not concerning enough to warrant a follow up with the affected guest.
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Date of stay: March 2020
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Response from IHGService, General Manager at Holiday Inn Raleigh Downtown
Responded Mar 22, 2020
Hello awfman, Thank you for choosing the Holiday Inn and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your concerns to our attention. We take feedback seriously and we have noted the concerns you raised, specifically about the bud bugs and the level of service provided by our staff in handling your concern. We have forwarded these concerns to the necessary departments that the necessary changes can be made, so we can provide a better experience in the future. I hope you will give us a chance to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. In addition to this, we have sent you a Private Message for further details. Hector P Case Manager IHGService
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Dave wrote a review Mar 2020
Cleveland, Ohio34 contributions25 helpful votes
Checked in and the two front desk people were very friendly, efficient and informative. The room was spacious and clean. The internet worked well and the desk had plenty of work space. They could use a few more outlets. The bathroom was small, but not any issue.
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Date of stay: February 2020
Value
Location
Service
Trip type: Traveled on business
Room Tip: Top floors were quiet when we stayed there.
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PRICE RANGE
$90 - $191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
clarion hotel raleigh, clarion state capital, clarion raleigh, raleigh clarion
FORMERLY KNOWN AS
Clarion Hotel State Capital
LOCATION
United StatesNorth CarolinaRaleighGlenwood South
NUMBER OF ROOMS
203
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Frequently Asked Questions about Holiday Inn Raleigh Downtown
Which popular attractions are close to Holiday Inn Raleigh Downtown?
Nearby attractions include North Carolina Museum of Natural Sciences (0.3 miles), North Carolina State Capitol (0.3 miles), and Room 5280 (0.2 miles).
What are some of the property amenities at Holiday Inn Raleigh Downtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Holiday Inn Raleigh Downtown?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Holiday Inn Raleigh Downtown?
Yes, a parking garage is available to guests.
What are some restaurants close to Holiday Inn Raleigh Downtown?
Conveniently located restaurants include Second Empire Restaurant & Tavern, Taverna Agora, and 42nd St Oyster Bar & Seafood Grill.
Are there opportunities to exercise at Holiday Inn Raleigh Downtown?
Yes, guests have access to a fitness center during their stay.
Is Holiday Inn Raleigh Downtown located near the city center?
Yes, it is 0.5 miles away from the center of Raleigh.
Are any cleaning services offered at Holiday Inn Raleigh Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Raleigh Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn Raleigh Downtown?
Many travelers enjoy visiting Historic Yates Mill County Park (4.9 miles), Mordecai Historic Park (1.0 miles), and Historic Oakwood (0.9 miles).
Is Holiday Inn Raleigh Downtown accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.