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Embassy Suites by Hilton Raleigh - Crabtree

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Embassy Suites by Hilton Raleigh - Crabtree
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751 Reviews from our TripAdvisor Community

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Showing 738: English reviews
Raleigh, United States
5 of 5 stars Reviewed yesterday NEW

it was a great stay for my church family. With the construction going on, it was a great stay. I had a friend come in from out of town and also enjoyed her stay. Thank you so much for your hospitality.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Latasha W
Houston
1 review
5 of 5 stars Reviewed 2 days ago NEW

Love the location and the breakfast. Rooms have been updated and currently updating the lobby and all of the amenities. So close to shopping, entertainment, and restaurants. Over the past 12 months I've probably stayed a total of 20 times and each time is perfect. They are currently under going a renovation however they really have made every effort to... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kelly J
Charlotte, North Carolina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The updated rooms are BEAUTIFUL! But, soon as you step out of the room it was like stepping into a construction twilight zone. Eerily quiet and ugly as any construction site. Not what I want to pay for!!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank foodFUNatic
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for staying at our hotel and writing about your experience. Although you liked your room, we apologize for the inconvenience you encountered due to our ongoing renovations. We always update our website in regard with this. We appreciate your comments and look forward to welcoming you back to our revamped property in the future. Alex Blanco General Manager More 

Edmond, Oklahoma
Level Contributor
3 reviews
3 of 5 stars Reviewed 4 days ago NEW

This property has a potential to be one of the best. Great location and I was very impressed with the housekeeping staff. AC was making loud noises in the bedroom. Friendly engineer tried to fix the issue. Hotel could not do cook to order breakfast and the quality of the comp breakfast was very low. The only enterance was the... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank farshid2016
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for staying at our hotel and for the comments provided. Although you liked our location and housekeeping service, I apologize for your stay being less than perfect. We appreciate comments such as yours as they will help us improve our service and facilities to our guests. Thanks again, we hope to have you as our guest in the... More 

Little Rock, AR, United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

I would not recommend this hotel to ANYONE until the remodeling project is complete. I woke up to red ants, moved into a room with no hot water, no fitness room access, its not renovation its a CONSTRUCTION project! Extremely loud, 7 days a week.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Brian M
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you very much for staying with us and taking the time to give us your feedback. I apologize for the unpleasant experience due to the ongoing renovations taking place. We are sorry we failed to show you an enjoyable stay and for any inconveniences you had to endure. We invite you back once the renovations are complete so you... More 

Merritt Island, Florida
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

The rooms are very clean and neat the hotel is set in a really nice area and close to The rooms are very clean and neat and the hotel is set in a nice area. The hotel lobby was still under construction when I stayed there but it looks like it will be beautiful once it's completed.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank juliacJ4686ID
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for evaluating your visit to the Embassy Suites Raleigh - Crabtree. We are happy to read that you enjoyed your spotless room and our location. We appreciate your business, and look forward to welcoming you and your family to our revamped property soon. Alex Blanco General Manager More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

It's been over 15years since my last stay here it was wonderful then and I can't wait for the renovations are done I'm sure it's going to be something special Many thanks to the wonderful staff very polite and helpful

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank hendersonkenneth78
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for taking the time to post this wonderful review about your stay at the Embassy Suites Raleigh - Crabtree again. Our entire staff works hard daily to meet and exceed our guests' expectations, so we are glad that we accomplished this during your stay. We look forward to welcoming you and your friends again to our newly renovated... More 

Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Terrible experience, hotel was under construction, parking available just for compact cars, breakfast items was very limited with just one employee in the room. Employes were not very courteous, especially in the breakfast area.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank gabrielgK2402UR
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

We greatly appreciate your recent review regarding your stay at our hotel. I am sorry that you had to endure the dust, noise and mess associated with our renovations during your stay. We are very excited about this project and would love for you to come back to see the final results. We are sorry you were disappointed with our... More 

Raleigh, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

1. Have to run the shower for 20 minutes before getting hot water. 2. Shower leaks because the glass wall isn't sealed. 3. Fire ants in the carpet and on the nightstand. 4. Mildew smell in room. 5. Amenities not available during construction and have to navigate in and out of the parking garage to leave/enter the building. 6. Internet... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Shannon J
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for taking the time to post thoughts about your recent visit. I am truly sorry your suite was not in the spotless condition it should have been. We take the cleanliness of our rooms very seriously, so what you experienced is not a normal occurrence at our hotel. Thank you for letting us know. I am working with... More 

Detroit, Michigan
1 review
1 of 5 stars Reviewed 1 week ago

Hotel is under construction at this time and it should not be open while this is happening. Nothing is ready for guests; leaks from the shower, power and water outages throughout the week and construction dust covered everything including glassware in the "lounge" and rooms. Also the room did not have any hot water all week, so nothing but cold... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank jeffrey903448
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for being a guest at our hotel and for letting us know about your stay. I am disappointed we failed to meet your expectations. There is nothing more important to us than making sure you have a comfortable and relaxing stay. While we are going through major renovations, that is no excuse for the challenges you faced. No... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Raleigh-Crabtree hotel in Raleigh, North Carolina, sits across from Crabtree Valley Mall. Our all-suite hotel is ten miles from Raleigh-Durham Airport, less than five miles from Downtown Raleigh and only minutes from local universities. Our hotel is convenient to the PNC Arena, Time Warner Cable Music Pavilion at Walnut Creek, and RTP. Reserve a one- or two-bedroom modern, spacious, suite featuring a separate living room with sofa bed. Wake up to a complimentary breakfast and relax each evening with our nightly Managers Reception. ... more   less 

Additional Information about Embassy Suites by Hilton Raleigh - Crabtree

Address: 4700 Creedmoor Rd, Raleigh, NC 27612-5802
Location: United States > North Carolina > Raleigh
Price Range: $166 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Crabtree 3.5*
Number of rooms: 225
Reservation Options:
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Also Known As:
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Embassy Suites Hotel Raleigh
Raleigh Embassy Suites
Hotel Style:
#18 Business Hotel in Raleigh
#23 Romantic Hotel in Raleigh
#26 Family Hotel in Raleigh
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