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Embassy Suites by Hilton Raleigh - Crabtree

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Embassy Suites by Hilton Raleigh - Crabtree
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706 Reviews from our TripAdvisor Community

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Showing 694: English reviews
Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed 5 days ago NEW

Don't go to this hotel until they finish their renovation! My family had to deal with dust, construction noise, broken and false fire alarms and no pool. However, the staff was great and I felt terrible they had to work in those conditions - constantly apologizing! A bit embarrassed to be an HH Awards member with this one..

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 104ayshah
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for being a guest at our hotel and for letting us know about your stay. I am disappointed we failed to meet your expectations during your stay with us. There is nothing more important to us than making sure you have a comfortable and relaxing stay. I am truly sorry our current renovations caused such discomfort and inconveniences.... More 

Fairfield, CT
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

i love Hilton properties but when I checked in i was told there would be some noise from painting and scraping. It was a little more than that - jack hammers and welding of new beams. This hotel should have been closed as there where no tarps to contain the dust that was created. My room reaked of concrete dust... More 

Helpful?
Thank Tom and Linda C
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Dear Tom and Linda, Thank you for choosing our hotel for your recent stay. I apologize for the issues you experienced due to our renovations. We understand your frustration with all of the dust and noise that occurs with a construction project. We hope you that you will consider a return visit to our hotel when the renovations have been... More 

Glenn Dale, Maryland
1 review
3 of 5 stars Reviewed 1 week ago

Would have given anove average had it not been for construction. Pool was not available one of the primary activities the children look forward to each year. We made the best of the situation for our family reunion and the staff was very accomadating to the best of their ability under the circumstances.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank lewism896
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for your online comments about your recent stay with family while attending your family reunion. I am pleased to read that you had an enjoyable stay overall, and that my associates took excellent care of you and were attentive to your needs. That being said, I apologize for the inconvenience you experienced due to our ongoing renovations. We... More 

Statesville, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

They informed me that there was renovation in process. The hotel was gutted. The hotel should have been closed. The room was old, the mattress on the bed was so soft and worn that it took me a day and 4 Ibuprophen to get over the 2 night experience. Normally I love ES. I did not leave or complain because... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 183darlenem
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for your stay at our hotel and for the constructive review. I understand that you were less than satisfied with some aspects of your visit. We apologize for your dissatisfaction and inconvenience caused. I am saddened that we failed to meet your expectations and would have welcomed the opportunity to address these issues while you were still here.... More 

Atlantic Beach, North Carolina
1 review
3 of 5 stars Reviewed 1 week ago

We experienced great service from the staff. They did a good job of working around the renovations. The rooms and hotel definitely are due for renovation. Great location. Got stuck in traffic and missed the Managers reception but I'm sure it was up to the standard.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank caroldD192GD
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for your recent stay at the Embassy Suites by Hilton Raleigh – Crabtree. Although you liked our central location and courteous associates, I sincerely apologize that your stay was just average and that your suite was not to your liking. We just completed our lobby re-fresh and updated our elevators. Our next concentration will be our suites. We... More 

Hendersonville, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

We had a great stay. The staff is fantastic. They are don't renovations, but I didn't notice it to be that big of a deal. We stay one night for a business trip and talky enjoyed our stay. The room was really nice and clean.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank nicolebX8565QZ
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for your recent stay at the Embassy Suites Raleigh - Crabtree while on business and for the great feedback provided. Our staff works hard to ensure that each guest has a wonderful experience, so I appreciate your gracious words regarding the service they delivered. We are also glad that we could make your overnight stay a comfortable one... More 

Winston Salem, North Carolina
1 of 5 stars Reviewed 2 weeks ago

I spent the night in this hotel on 7/12/16. The hotel is being renovated, which made it very inconvenient. My children were looking forward to the pool, and I enjoy the atrium atmosphere. No pool, and I understand the atrium will no longer look like it used to. Not only that, but the room was hideous. There were red spill... More 

Helpful?
Thank CountryGirl965
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for being a guest at our hotel and for letting us know about your stay. Please accept my sincere apology for the lack of attention from our staff, and for failing to live up to your service expectations and our own standards. There is nothing more important to us than making sure you have a comfortable and relaxing... More 

Robersonville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My family and I did not expect anything less than the high-end professional service which we received. Embassy Suites, Raleigh, NC set a standard of customer service which my family and I were completely satisfied.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Joyce D
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

On behalf of our staff, thank you for taking the time to post your kind review of our hotel. As a General Manager, nothing makes me happier than to hear that our associates made you feel welcome and were attentive to your needs. We make every effort to provide each guest with outstanding service and comfortable accommodations. Making our guests... More 

Fairfax, Virginia
1 review
1 of 5 stars Reviewed 2 weeks ago

The place is more construction zone than hotel. The breakfast buffet and evening reception are the worst I've seen at a Hilton property. The gym is a couple of machines in a guest room and they will bus you to a pool. Do not stay here until the construction is over

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank jamesrI1143QH
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for choosing our hotel for your recent stay. I am sorry for the inconvenience caused due to our renovations in progress. As much as it is a dusty and noisy nuisance at the present time, the outcome will be a wonderful new place to stay in the future! We would love the opportunity for you to experience our... More 

Greenville
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed this hotel for business purpose back in June. Heavy construction was going on, but 90% of area we used were available and no disturbances at all. Shower was always hot. The complimentary breakfast and 2drinks per day were absolutely amazing. I won't have anything negative to say about this hotel and maybe I will visit again with my... More 

Helpful?
Thank MMA3000
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for taking the time to post this wonderful review about your visit to the Embassy Suites Raleigh - Crabtree. We are glad you had a great stay at our hotel, and that you loved the amenities we offer. Thank you again, and we look forward to welcoming you and your family whenever your travels bring you back to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Raleigh-Crabtree hotel in Raleigh, North Carolina, sits across from Crabtree Valley Mall. Our all-suite hotel is ten miles from Raleigh-Durham Airport, less than five miles from Downtown Raleigh and only minutes from local universities. Our hotel is convenient to the PNC Arena, Time Warner Cable Music Pavilion at Walnut Creek, and RTP. Reserve a one- or two-bedroom modern, spacious, suite featuring a separate living room with sofa bed. Wake up to a complimentary breakfast and relax each evening with our nightly Managers Reception. ... more   less 

Additional Information about Embassy Suites by Hilton Raleigh - Crabtree

Address: 4700 Creedmoor Road, Raleigh, NC 27612
Location: United States > North Carolina > Raleigh
Price Range: $126 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Crabtree 3.5*
Number of rooms: 225
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hilton Hotels, Orbitz, Hotwire, Expedia, Odigeo, Hotels.com and Travelocity so you can book your Embassy Suites by Hilton Raleigh - Crabtree reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Embassy Suites Hotel Raleigh
Raleigh Embassy Suites
Hotel Style:
#18 Business Hotel in Raleigh
#23 Romantic Hotel in Raleigh
#26 Family Hotel in Raleigh
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