ALOFT RALEIGH $103 ($̶2̶2̶5̶) - Updated 2019 Prices & Hotel Reviews - NC

Comfortable and clean

With all the ALofts I have stayed in they are clean tidy and ok value for money. The only issue I have with them is the breakfast which I just don’t like. The gym here was ok but the pool was teeny tiny. Apart from - all good.

Date of stay: May 2019

Thank you for staying with us. We appreciate your feedback. While we can not address the breakfast at other Aloft Hotels, just want to mention, here at the Aloft Raleigh, we offer three options for breakfast. We have the grab and go, we do offer a hot cooked to order as well as a coffee shop on the lower level of the hotel. The coffee shop does offer a variety of options including, wonderful biscuit sandwiches, breakfast breads, and specialty oat meal, just to name a few. On the second floor, our Chef offers a number of hot cooked to order breakfast sandwiches as well as additional options. I am sorry the breakfast options were not to your liking. Thanks again, we always enjoy hearing from our guests. We do hope you will come visit us again.

Cozy for a night

Great location near NC State. Room was cozy but small, comfortable beds. Friendly staff. We were only there for one quick night. Would most likely stay here again due to its location near many restaurants.

Date of stay: April 2019

Close to Perfection

This hotel was great except for a few tiny details I wish were looked at closer. Maybe working in a hotel myself I'm picky, but hey, maybe this will help a fellow traveler in the future. The location is great! I was a little worried being right on Hillsborough Street with it…

Date of stay: April 2019

Katie, thank you very much for taking the time out of your day to update us on your stay. I really must say I appreciate your understanding with the internet going out, it is amazing how much we rely on it these days! It is great to hear that you enjoyed your stay, and I apologize for the housekeeping snafu. We would be grateful if you chose us again on your next trip to Raleigh, Cheers!

Excellent Customer Service

The warm greeting and personal service from Ashleigh at the front desk was awesome!She was simply delightful and made my check in seamless and easy. The hotel is impeccably clean and my room was perfect! The location is great for sight seeing and is right in the heart of…

Date of stay: April 2019

Thanks for your incredible review! We are thrilled you stayed with us and had a fantastic experience! Looking forward to welcoming you back real soon. Cheers! Mark

Awful customer service

I just checked in and the guy at the front desk charged me twice for the deposit. When I told him that, he didn’t believed me even though I showed him the phone and the Amex receipt. I asked him his name and he wouldn’t give it to me. Sorry I came here.

Date of stay: April 2019

Marta, happy we had a chance to speak in person this morning. I am truly sorry you had a challenge upon checking into our hotel yesterday. I will be sure and speak with all staff members involved. As I indicated, it is common practice for a hotel to put a "hold" on your account for room and tax payment as well as a "temporary" hold for any additional charges you may have while staying at the hotel. The system will indicate a "request" from the hotel, once the bank receives the information, they indicate a response/authorization. From the hotel's system, it indicates a second request was entered, however your credit card process was "timed out" so this request indicated a cancelled transaction. The hotel has not charged your card twice for additional charges. If you find the bank authorized this, please let us know immediately, however this should not be the case. Again, my most sincere apologizes and please rest assured we take customer service very seriously. Once again, thank for your time this morning.

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Aloft Raleigh Hotel

Aloft Raleigh

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