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Hampton Inn & Suites Raleigh Downtown

Traveler (51)
360
Panoramas (10)
Room & Suite (135)
Certificate of Excellence

About

#17 of 89 hotels in Raleigh
Location
Cleanliness
Service
Value
Certificate of Excellence
Hampton Inn & Suites Raleigh Downtown is an excellent choice for travelers visiting Raleigh, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay. Close to some of Raleigh's most popular landmarks, such as North Carolina State Capitol (0.7 mi) and Executive Mansion (0.7 mi), Hampton Inn & Suites Raleigh Downtown is a great destination for tourists. Free wifi is offered to guests, and rooms at Hampton Inn & Suites Raleigh Downtown offer a flat screen TV and air conditioning. During your stay, take advantage of some of the amenities offered, including a 24 hour front desk, baggage storage, and express check-in and check-out. Guests of Hampton Inn & Suites Raleigh Downtown are also welcome to enjoy an indoor pool and free breakfast, located on site. For travelers arriving by car, there is paid public parking available on-site. While in Raleigh be sure to experience local shrimp favorites at Hayes Barton Cafe and Dessertery, Poole's Diner, or 18 Seaboard. If you are interested in exploring Raleigh, check out one of the art museums, such as North Carolina Museum of Art and Gregg Museum of Art & Design. Enjoy your stay in Raleigh!
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Property amenities
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Business Center with Internet Access
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
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Room features
Air conditioning
Microwave
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Modern
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
85Good for walkers
Grade: 85 out of 100
56Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
896Reviews
6Q+A
73Room tips
Traveler rating
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Popular mentions
When we checked in they offered us earplugs and a white noise machine because it was Friday and could be loud. There were bars nearby but they didn't say there were outdoor rock bands playing next to the hotel till 2 am. We couldn't even hear the white noise machine. Stayed
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Response from HamptonRaleighDwntwn, Guest Relations Manager at Hampton Inn & Suites Raleigh Downtown
Responded today
The Hampton Inn & Suites is reputed as the one of the premiere destinations of Raleigh, and for good reason. We offer top-notch experiences starting with our extensive breakfast selections, our convenient, central location connected to great shopping, dining and entertainment opportunities, and that we saturate our guests with our special brand of Hampton Inn & Suites hospitality to turn each and every moment into memories! So, I bet you can imagine that we are all disappointed to learn that your stay was not completely satisfactory. Please rest assured that we are working with our respective teams on solutions to enhance the comfort of our guests. Though we have received great feedback to the contrary, it is evident that on this occasion, neither the earplugs nor the white noise machine alleviated the noise issue. It’s clear to me that we dropped the ball with this visit, and I truly apologize. Our staff is always there to listen to any concerns you may have with your room, and I hope you were able to inform them of any blemishes you noticed there so that we could have addressed them. We thank you for your patronage and we are extending an invitation to host you comfortably again in the not too distant future.
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Hotel's Favorite
The hotel is nice. Clean. Typical Hampton. When I arrived I room I noticed earplugs. That night I found out why. Loud band. I slept but others didn’t. Do be prepared. Also next to a train track. The hotel is close to bars and restaurants. Front desk staff, especially
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Response from HamptonRaleighDwntwn, Front Office Manager at Hampton Inn & Suites Raleigh Downtown
Responded Mar 7, 2019
Thank you very much for taking the time to fill out our customer service survey! We greatly appreciate you taking the time to share your feedback with us. Thank you for writing a review of our hotel! Here at the Hampton Inn and Suites, our staff is always willing to go above and beyond for our guests while delivering world class service and it would not be possible without the feedback from guests like you. We are always trying to find ways to achieve the highest quality of service, so I would be interested to learn more about what brought you to Raleigh this time? Any additional information would be appreciated greatly. We are dedicated to being the best hotel in Raleigh! Thank you again for the review of our property! Thank you for making us your Raleigh home!
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Let me first say I was worried about the noise after reading the reviews but we didn’t hear anything and slept very well. The hotels location is in walking distance to restaurants and bars. The room was comfortable, clean and spacious. I have to however comment on some “issues”
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Response from HamptonRaleighDwntwn, Guest Relations Manager at Hampton Inn & Suites Raleigh Downtown
Responded 2 days ago
I agree with you Joanne1270 - our location is incredible and enviable! Restaurants, bars, museums, breweries are all practically at our doorstep! However a good night’s rest is very important to us so we take the appropriate measures to limit noise interference. Thank you for taking the time to share your valuable feedback with us. I see we were successful! I am so thrilled you enjoyed our airy and sizable guestrooms. Might I add, our housekeeping staff is very meticulous so you will always find our guestrooms impeccably cleaned. I was disappointed to read there were some areas of your stay where we failed to meet your expectations. Please be assured your constructive feedback is important to us as we seek to consistently learn and improve on the standards of service we offer. Our Food and Beverage leadership has been notified about the lapse in service to ensure non-recurrence. I apologize that you missed out as our guests consistently rave about the quality and variety of our breakfast service. Again, I am pleased you enjoyed our central location and sincerely hope to have the chance of welcoming you back in the near future to our Hampton Inn & Suites Downtown Raleigh.
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This hotel was in the heart of great entertainment and places to eat! We were able walk to most places. All the staff was friendly! There were some AC issues in the hallways, but the rooms were comfortable.
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Review collected in partnership with Hampton
Response from HamptonRaleighDwntwn, Guest Relations Manager at Hampton Inn & Suites Raleigh Downtown
Responded 5 days ago
Thank you dsm12tahoe! We were delighted to read your review. We feel really proud that you found our service impeccable. Our team strives to be friendly, welcoming and always eager to please our guests. We are grateful for our central location as it does allow our guests to explore many of Raleigh's top attractions including Pullen Park, Triangle Rock Club, the museums, various dining options and breweries by foot. We will certainly pass on your kind words and great feedback to all our colleagues. That said, we never want our guests to be inconvenienced by maintenance snags and I’m so sorry you ran into these challenges with the hallway A/C. Please accept our sincere apologies. This was clearly not up to our usual standards and the appropriate departments have been notified to ensure this will not recur. We look forward to another opportunity to welcome you back to our Hampton Inn & Suites in beautiful downtown Raleigh at which time we will assuredly provide you with the perfect visit!
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I'll echo what others have said and I wish I would have seen prior to staying. Here for business and was one of the loudest hotels I've stayed at in years of traveling for work. They tried to warn me when I checked in, but it was the only room left for the night when I checked
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Response from HamptonRaleighDwntwn, Guest Relations Manager at Hampton Inn & Suites Raleigh Downtown
Responded 2 weeks ago
Thank you for being so forward with us about your recent stay. Our hotel remains a favorite choice for business travelers. The reasons are endless - our breakfast is incredible, with its quality and variety, catering to all tastes and dietary requirements. Our amenities make our hotel a convenient meeting place for business travelers. One of the draws is the proximity to the vibrant nightlife and the myriad of food and beverage establishments to entertain business colleagues after a day of meetings. As part of our dedication to impeccable service, we do provide complementary earbuds to alleviate some of the disturbance. So, our location in downtown Raleigh is quite enviable! That said, I'm incredibly disheartened that staying in the heart of this area didn't feel like the respite you were seeking. No matter where you stay, you should always be relaxed and feeling disrupted during your time here must have been disappointing. Your feedback provides us an opportunity to improve upon our offerings and services. Please give us another opportunity to welcome you back at which time, taking all we offer into consideration, we are confident you will find our hotel the perfect spot for your business travel needs.
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PRICE RANGE
$154 - $256 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaRaleigh
NUMBER OF ROOMS
126
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