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Residence Inn Raleigh Crabtree Valley

#29 of 84 Hotels in Raleigh
Certificate of Excellence
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2200 Summit Park Lane, Raleigh, NC 27612
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1 room 1 adult
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Residence Inn Raleigh Crabtree Valley
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149 Reviews from our TripAdvisor Community

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Gilford, New Hampshire
Level Contributor
80 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 1 week ago

Room 402- an "Executive Suite:" spacious room, unfortunately its size did not make up for the many deficiencies in this property. Start outside- very poor signage- almost impossible to find the property even with a GPS. Inside signage not much better= get off elevators and no signs telling you which room numbers are where. Elevator signs do not indicate where... More 

Helpful?
Thank Norm S
Kelly Q, Manager at Residence Inn Raleigh Crabtree Valley, responded to this review

Hello and thank you for choosing to stay with us and taking the time to provide feedback. Our goal is always to take care of your needs and WOW every guest; however, if there is room to improve we are happy to hear and fix it. Feedback from valued guests is the basis of our training so thank you for... More 

Idaho Falls, Idaho
Level Contributor
80 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It has been some years since we stayed here, and the Residence Inn at Crabtree is showing its age. If at all possible, avoid 2 bedroom suite #212, We've stayed there in the past, and I never cared for it. The bedroom to right as you enter the suite has a handicapped bathroom (useful for those who need it). If... More 

Helpful?
Thank CBG52
Zach F, Manager at Residence Inn Raleigh Crabtree Valley, responded to this review

Hi! Thank you for taking the time to give us feedback! We are very excited that our full property renovation will begin February 1st! We appreciate your loyalty to our property and look forward to bringing the product up to date. Our plan is to complete this renovation by the end of April 2016 which will include new mattresses, a... More 

Miami, Florida
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent location which is across the street from the Crabtree Mall, restaurants, gas stations and highways. The hotel room was large and clean. The kitchen was roomy and had the essential necessary to prepare your own meals. The staff was friendly and knowledgable. The breakfast was ok but it is free so I am not going to complaint. We enjoyed... More 

Helpful?
Thank Lucy D
Pune
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed November 13, 2015

I stayed here for 10 days in the month of Oct - 2015, it's a good hotel to stay. It's very near to Crabtree Mall, and a lot of shopping places are nearby including WallMart. Hotel also provide complimentary pick up and drop till 5 miles and you can cover many places. This looks a old hotel and same gets... More 

Helpful?
Thank Ashutosh S
Kelly Q, Manager at Residence Inn Raleigh Crabtree Valley, responded to this review

We are so happy to see you enjoyed the staff and service while you were here on such an extended stay! It is our top priority to make sure people feel at home when they are traveling and possibly out of their comfort zone. In the coming months with our full renovation beginning, we are so excited to give our... More 

Hove
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed November 4, 2015 via mobile

Our room was adequate and clean although it was a little tired. We asked at reception if the sofa bed could be made up for our son and were advised we had to do it. Fortunately another receptionist appeared and arranged for it to be done. I did find it strange that as paying customers we were expected to sort... More 

Helpful?
Thank Hove156
Zach F, Manager at Residence Inn Raleigh Crabtree Valley, responded to this review

Hi! Thank you for the feedback on your stay! I'm glad we were able to accommodate your request for the sofa bed and I apologize for any miscommunication. To reference your comment on the room, we are expected to begin a full renovation of our property in December! This is something we are all excited about at Residence Inn. I... More 

Fayetteville, North Carolina
Level Contributor
3 reviews
5 of 5 stars Reviewed October 10, 2015

Location to horse complex was very good, parking is a little tight, entrance is beautiful. Room is surprisingly large and clutter free, clean, well stocked. Bed and pillows are soft but supportive. Even though this room is right next to elevator I did not have any trouble from sounds. Only two things were a little odd: one little trash can... More 

Helpful?
Thank Christy P
London, UK
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed October 8, 2015

Stayed here and ran a conference here this week. I'll be honest the property is past it's best, but the staff are fantastic; the front desk staff couldn't do enough to help us during our three day meeting - food, AV equipment, coffees etc, and in the evenings were very friendly at the bar! The rooms are pretty basic -... More 

Helpful?
Thank Bishopsgate3466
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed October 4, 2015

It doesn't matter if you are visiting Raleigh for business or to spend some time with your family. The hotel has very good and nice rooms with a good space and all things that make your life easy and close to your home. If you want to do a barbecue at the end of the day there is a space... More 

Helpful?
Thank Cesar F
London, United Kingdom
Level Contributor
80 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed September 22, 2015

Booked this hotel while visiting family and attending a wedding. Great area and easy to find. Had a two-bedroomed suite which was great + a sofa-bed in the lounge area. Clean and well maintained. Good free breakfast in clean surroundings. Hotel staff very pleasant and helpful. Only downside was that although weather very hot, the outside pool was a bit... More 

Helpful?
Thank Maroto
Asheville, North Carolina
Level Contributor
116 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed September 18, 2015

We appreciated that we were allowed to check in early. The one room suite is a decent size, but has a queen bed that was not at all comfortable. I've been in many Marriott hotels and usually their beds are nice. This is a pet friendly hotel so use caution if you have allergies, you might start sneezing. We were... More 

Helpful?
Thank 863JS863
Kelly Q, Manager at Residence Inn Raleigh Crabtree Valley, responded to this review

Thank you so much for taking the time to review our property! We enjoy being right in the heart of Raleigh next to Crabtree Valley Mall as well as Downtown and Midtown and hope all of our guests get a great benefit from it as well like you mentioned. Just as important as location is comfort however and I am... More 

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