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Homewood Suites by Hilton Raleigh Crabtree Valley

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5400 Homewood Banks Dr, Raleigh, NC 27612-8071
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (89)
Room & Suite (15)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Homewood Suites by Hilton Raleigh Crabtree Valley
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 92 hotels in Raleigh
Location
Cleanliness
Service
Value
Travelers' Choice
Delight in our Crabtree Valley Raleigh hotel, comfortably situated within walking distance of Crabtree Valley Mall, minutes from downtown and right off I-40. The phenomenal Homewood Suites by Hilton® Raleigh-Crabtree Valley hotel is an incomparable Raleigh extended stay or vacation option. Conveniently located in the heart of the city, business travelers enjoy easy access to local businesses, corporations and institutions of higher learning. This all-suite property provides quality accommodations, perfect for anyone traveling to Raleigh for business or pleasure.Our spacious studio, one- and/or two-bedroom suites feature separate living and sleeping areas. Each has a fully-equipped kitchen with full-size refrigerator, microwave, 2-burner stove and dishwasher. You’ll find enough space for work, study or entertaining - plus all the comforts of home including two 32" LCD/HDTVs, complimentary high-speed Internet access, and two phones with voice mail. Enjoy a complimentary Suite Start® hot breakfast seven days a week and a Welcome Home Reception® featuring a complimentary light meal and beverages Monday through Thursday evenings (local laws apply).
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Room & Suite (15)15
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Children's television networks
Free shuttle or taxi services
Parking
Wifi
Outdoor pool
Breakfast buffet
Kid-friendly buffet
Business Center with Internet Access
Conference facilities
Meeting rooms
BBQ facilities
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Dining area
Housekeeping
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee

Location

Full view
55Somewhat walkable
Grade: 55 out of 100
42Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
886Reviews5Q+A68Room tips
Traveler rating
  • 495
  • 209
  • 88
  • 46
  • 48
Time of year
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Popular mentions
David T wrote a review Sep 2020
5 contributions
This place embarrasses the name and does t carry it at all. We stayed here and have come across cockroaches in the hallways and outdoors, garbage bags in the elevators and various nasty smells all around. Not to mention entire hotel is “sticky” dirty everywhere and amenities are not washed and are dirty as well. Absolutely no room service or customer service available, have been calling for hours and dialing outside number to the front desk and no one will respond! In addition to everything, there are people sleeping in the hallways and always present in and outside, it’s aN old and BAD hotel... super 8 style.... Basically I really suggest you stay away if you are looking for a nice place to stay at.
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Date of stay: September 2020Trip type: Traveled with family
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Response from Maurice Mills, Guest Services / Front Office at Homewood Suites by Hilton Raleigh Crabtree Valley
Responded 2 weeks ago
Please accept my apology for the disappointment you experienced during your stay regarding the comfort and quality of you guest suite. We will learn from this experience and respond and react in a more efficient and appropriate manner to ensure our guests enjoy their stay. We look forward to a future stay at our hotel for a better experience. Have wonderful day! - Maurice A. Mills Assistant General Manager
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DanNlisa wrote a review Feb 2020
North Carolina Coast, North Carolina226 contributions83 helpful votes
Hotel's Favorite
This hotel has some of the best staff we have ever come across during our frequent traveling. The front desk is always there to greet you or help you in any way. They are extremely professional and kind. The breakfast and complimentary dinner staff are fantastic as well. You would not believe how good the food is at this hotel. You really can tell that the employees and management really care about the guests. Anna makes a delicious eggs and puts out some of the best fresh fruit daily. The hotel is not new but is is very well maintained, and is clean and comfortable. I normally do prefer the new hotels when traveling but this place is kept up like new. Housekeeping takes their job seriously and they do a wonderful job each and every day. Thanks Roxanna! We were extremely comfortable here, the area is safe and within a short walk to a large mall with several good restaurants and stores. The bus station is located at the mall which makes it super easy to get around Raleigh without having to drive. The Mexican restaurant directly next to the hotel is great too. This was our second time staying here and we look forward to the next time. Thank you all!
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Date of stay: February 2020Trip type: Traveled as a couple
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Response from MauriceM1069, Manager at Homewood Suites by Hilton Raleigh Crabtree Valley
Responded Mar 4, 2020
Good afternoon from Homewood Suites Raleigh and thank you for your review. We appreciate all guest feedback. It allows us to improve for future guests and also to continue our actions and amenities that our guests enjoy. It's always a pleasure to hear that our hotel was suitable to your needs while visiting Raleigh, and that our staff was very accommodating during the conference you were attending. We appreciate you choosing us for your lodging in Raleigh and look forward to serving you in the future. - Maurice A. Mills Assistant General Manager
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tamaras438 wrote a review Aug 2020
6 contributions
We chose this location for the two bedroom suite for our family of four. We stayed here last month in July 2020, and at that time I submitted a review to Hilton that I was concerned we did not have the Hilton Cleanstay on our door, which means our room did not receive a deep clean. I thought after that review, our stay this time would be different, however again it was the same. We made sure to wipe down our room, which I do anyway. Our stay in July, there were chip crumbs under the mattress, stains on the bed skirt and the bedside plug did not work. This time out tub did not have a drainer and our last night a roach crawled up into the tub. The best part of this hotel is their front desk staff. They are very nice. The other perk is the full kitchen. The hotel could use an update, but I'm okay with old as long as it is clean- especially now. There were sometimes wipes at the main elevator, but not the back. They were out of those wipes on our 2nd day there. Also, they ran out of sanitizer at the kitchen area. They always had sanitizer at the entrance. I feel they are either understaffed with their cleaning staff or need to be more diligent. When we visit Raleigh again, we will definitely stay somewhere else. I can't recommend this hotel for a stay.
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Date of stay: August 2020
Rooms
Cleanliness
Service
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Response from Maurice Mills, Guest Services / Front Office at Homewood Suites by Hilton Raleigh Crabtree Valley
Responded 2 weeks ago
Please accept my apology for the disappointment you experienced during your stay regarding the comfort and quality of you guest suite. We will learn from this experience and respond and react in a more efficient and appropriate manner to ensure our guests enjoy their stay. We look forward to a future stay at our hotel for a better experience. Have wonderful day! - Maurice A. Mills Assistant General Manager
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sasmu91 wrote a review Jul 2020
San Diego, California17 contributions2 helpful votes
+1
I am a Hilton Honors Diamond member and cannot recommend this hotel. I advise you to avoid at all costs until they take care of the property. It is not up to Hilton standards; it smells REALLY bad; it took multiple rooms to find a suitable one; and it has BIG BUGS!!!!! One room smelled of cigarette smoke; one smelled like wet dog and dog poop; the last one had bugs. The window sills look like they have never been cleaned. The window screens were torn and had holes in them. Trash was piled up on the hallways since housekeeping wasn't working on the weekends. I left the property when the bugs came out of hiding in my room at nighttime. I moved to the Embassy Suites and had a much better experience. I was guaranteed that a manager and/or representative from Hilton corporate would contact me. I have yet to hear back from either and it's been nearly 2 weeks. This property does not appear to be kept up to Hilton's covid cleaning standards and is disgusting. I cannot recommend this property.
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Date of stay: July 2020
Value
Rooms
Service
Trip type: Traveled on business
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Response from Maurice Mills, Guest Services / Front Office at Homewood Suites by Hilton Raleigh Crabtree Valley
Responded 2 weeks ago
Please accept my apology for the disappointment you experienced during your stay regarding the comfort and quality of you guest suite. We will learn from this experience and respond and react in a more efficient and appropriate manner to ensure our guests enjoy their stay. We look forward to a future stay at our hotel for a better experience. Have wonderful day! - Maurice A. Mills Assistant General Manager
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Lynn T wrote a review Jun 2020
Pooler, United States3 contributions
Arrived at hotel and checked in with a very pleasant young lady. When I asked for a luggage cart, we don't have any right now so I got to carry 15 bags, a suitcase, a duffel bag, a knapsack, a cooler because they didn't have any. Next I asked for a do not disturb sign for my door...well they don't have any right now. I'm afraid to ask for anything more....
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Date of stay: June 2020
Value
Service
Sleep Quality
Trip type: Traveled on business
Helpful
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Response from Maurice Mills, Guest Services / Front Office at Homewood Suites by Hilton Raleigh Crabtree Valley
Responded 2 weeks ago
Please accept my apology for the disappointment you experienced during your stay regarding the comfort and quality of you guest suite. We will learn from this experience and respond and react in a more efficient and appropriate manner to ensure our guests enjoy their stay. We look forward to a future stay at our hotel for a better experience. Have wonderful day! - Maurice A. Mills Assistant General Manager
Read more
Previous
PRICE RANGE
$138 - $224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homewood suites by hilton raleigh crabtree valley hotel raleigh, homewood suites crabtree valley, homewood suites raleigh, homewood raleigh, raleigh homewood suites
LOCATION
United StatesNorth CarolinaRaleigh
NUMBER OF ROOMS
137
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Frequently Asked Questions about Homewood Suites by Hilton Raleigh Crabtree Valley
Which popular attractions are close to Homewood Suites by Hilton Raleigh Crabtree Valley?
Nearby attractions include Crabtree Valley Mall (0.3 miles) and Lindt Chocolate Shop (0.3 miles).
What are some of the property amenities at Homewood Suites by Hilton Raleigh Crabtree Valley?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Homewood Suites by Hilton Raleigh Crabtree Valley?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Homewood Suites by Hilton Raleigh Crabtree Valley?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Homewood Suites by Hilton Raleigh Crabtree Valley?
Yes, free parking is available to guests.
What are some restaurants close to Homewood Suites by Hilton Raleigh Crabtree Valley?
Conveniently located restaurants include Seasons 52, BRIO Tuscan Grille, and J. Alexander's.
Are there opportunities to exercise at Homewood Suites by Hilton Raleigh Crabtree Valley?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Homewood Suites by Hilton Raleigh Crabtree Valley?
Yes, dry cleaning and laundry service are offered to guests.
Does Homewood Suites by Hilton Raleigh Crabtree Valley offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Homewood Suites by Hilton Raleigh Crabtree Valley?
Many travelers enjoy visiting Mordecai Historic Park (4.0 miles), Historic Oakwood (4.2 miles), and Joel Lane Museum House (4.3 miles).
Is Homewood Suites by Hilton Raleigh Crabtree Valley accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.