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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive

921 Wake Towne Dr, Raleigh, NC 27609-7864
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Guests1 room, 2 adults, 0 children
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Traveler (16)
Room & Suite (23)
Dining (2)

About

Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free internet
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Laundry service
Self-serve laundry
Wifi
Internet
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Room features
Non-smoking rooms
Suites
Kitchenette
Microwave
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Location

Full view
36Car recommended
Grade: 36 out of 100
24Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
54Reviews0Q+A6Room tips
Traveler rating
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Popular mentions
Great place to stay very clean property rooms are nice and clean the staff is great wonderful customer service nice and friendly people wanna thank the staff for making me feel at home the extended stay MS Chenek Christina Jasmine Michael and Mrs Nancy and the housekeepers for all your good service two thumbs up keep up the good work....
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Response from iResponze A, Manager at Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
Responded 1 week ago
Stacy, Thank you for the wonderful feedback of Extended Stay America. We are delighted to know you were impressed with our well-kept property and that our associates made your stay a memorable one. We will be sure to share your kind compliments with the associates you mentioned. Thank you again for your review. We hope to see you soon! Sincerely, Hotel Management
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Hotel's Favorite
I must say reading reviews can make you hesitant on if you should stay or not. I can truly say I am so glad that I came here. I met the most amazing women here. Cynthia, Chenek and Sylvia (the housekeeper). They were consistent with their exceptional customer service and hospitality. I stayed here over a week and not only did I have good conversations with them I was able to watch how they treated other people. They have a true heart of love. In this day and time people are not very nice or friendly and want to not give you the customer service that they say they have when they are interviewing for the job. If coming to this location try and come during the daytime when one of these two ladies are working and you will be totally satisfied with the treatment you receive... Thank you so much for all that you do I pray that their good spirit continues to flow through that place....Kudos to Cynthia (cyn) and Chenek… and Sylvia..
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Response from 00esa, Manager at Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
Responded Feb 5, 2019
Donita, thank you for being a guest at Extended Stay America. It is such a delight to read you were treated exceptionally well by our staff. Everyone including Cynthia, Chenek, and Sylvia from our team have appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you again soon. Sincerely, Hotel Management
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There were roaches in room. I had to argue to get the room I booked then got tricked into having a sofa bed room & the sofa bed was broken. I asked for it to be fixed and they never did. Everything was dirty & outdated. The halls smelled like weed smoke but they have a so called smoke fee. Staff except Jasmine were incompetent and uninterested in doing their jobs. I’ll go above and beyond to never get booked here again using a 3rd party booking site.
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Response from 00esa, Manager at Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
Responded Jul 8, 2019
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
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Stay was awesome and the front desk receptionist Ms Hena was awesome and very helpful. Not sure if the name is correct but she work 2nd shift. She was very helpful in everyway and she always supplied me with what I needed. Thank you
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Response from 00esa, Manager at Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
Responded Feb 14, 2019
Bridgette, Thank you for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf Hena for highlighting her efforts. Reviews such as yours mean a lot! Thank you once more, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
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It was a big clean room with all the amenities that I could ever use. If you need a place with a kitchen and a little extra space, this room is for you! The front desk people were all very nice and efficient. It was located in a decent part of town and close to Trader Joe's and other stores.
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Response from 00esa, Manager at Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
Responded Feb 13, 2019
Cindy, It was a pleasure having you as our guest at Extended Stay America. We're glad to know you loved your well-appointed room and that the service provided by our front desk associates met all your expectations. We look forward to sharing your compliments with them. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
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PRICE RANGE
$60 - $101 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay america raleigh
FORMERLY KNOWN AS
Studio Plus Deluxe Studios
LOCATION
United StatesNorth CarolinaRaleigh
NUMBER OF ROOMS
72
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