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Quality Suites

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150 Reviews from our TripAdvisor Community

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Showing 150: English reviews
Pittsburgh, Pennsylvania
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here while visiting our son. The hotel had just been updated and was exceptional. Our stay started with a big smile and welcome from Rhonda at the front desk. She gave us info about the hotel and described the breakfast that was complimentary. She was a great help throughout our stay. The room was spacious and very clean.... More 

Helpful?
Thank lmdpa
James M, General Manager at Quality Suites, responded to this review

Hello. I'm glad you liked the hotel and Rhonda! And I hope you enjoyed visiting your son... Take care. We hope to see you again. Sincerely, James McGivern GM More 

Atlanta, Georgia
2 reviews
4 of 5 stars Reviewed 1 week ago

I was here a year or 2 ago and boy did this place need an upgrade and look at that! their renovations are great. breakfast and coffee on the go was a plus as always. the beds were very comfortable as well. Thank you!

Helpful?
Thank nattybird3
James M, General Manager at Quality Suites, responded to this review

Thanks for the review! I'm glad you liked the renovations. And I hope your business trip was successful...! Take care. Sincerely, James McGivern GM More 

Valdosta, Georgia
Level Contributor
13 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We traveled 8 hours without stopping. We were so grateful to find such a nice place to rest. We did not check in until 9:30 at night. We were greeted by a very gracious young man who tried to get us checked in as quickly as possible. He greeted us with a beautiful smile and treated us with the utmost... More 

Helpful?
Thank Franky489
James M, General Manager at Quality Suites, responded to this review

Hello. Thanks for such a nice review. I'm really glad you liked Martin and the hotel... And, yes, the two TVs really helps. We have an indoor pool, and that helps with entertaining everyone too. I hope the rest of your trip had gone well... Take care. Sincerely, James McGivern GM More 

West Virginia
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We make a few trips a year to the Charlotte area and generally stay at a nearby hotel. Although we were always pleased with it, we decided to give this one a try. I know that the Quality chain is generally considered a step down from where we usually stay but we were VERY pleased with our stay. I was... More 

Helpful?
Thank SafetyGuy33
James M, General Manager at Quality Suites, responded to this review

Great to hear! Thanks for the nice review! I'm glad you had enjoyed yourselves! See you in February... Take care. Safe traveling. Sincerely, James McGivern GM More 

Springfield, Missouri
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

When we first got to Pineville and found the hotel, I went inside to tell them we were here and ask if we could check in since it was before 3. That was no problem, as our suite was available, however, the guy at the front desk started to argue with me about how many people were in our room... More 

Helpful?
Thank Valerie H
James M, General Manager at Quality Suites, responded to this review

Hello, I'm glad you had enjoyed the hotel. Sorry you were uncomfortable about the conversation with the front desk. The rooms are not designed for six adults. If too many people are in a room, then the guests themselves are not happy. We always want people to enjoy their stays... I'm glad it worked out for you. Take care. Sincerely,... More 

Virginia Beach, Virginia
Level Contributor
4 reviews
3 of 5 stars Reviewed August 8, 2016 via mobile

Stayed at the Pineville-Matthews location. The stay was O.K and the staff was friendly. Good breakfast and great beds. Perfect location for the Carowinds and great eateries. However, my hotel choice would have been different had I known about the; 1) Major interior renovations going on 2) Maid staff did not speak English 3) Pool only goes to 4 ft.... More 

Helpful?
Thank christuggle1
James M, General Manager at Quality Suites, responded to this review

Priscilla, thank you for your reviews! I'm glad you had stayed, yet I'm sorry the renovations hadn't been completed beforehand. They have just a few days left! Concerning the housekeeping, please, always communicate your desires and requests to the front desk of every hotel; the front desk staff are set up to properly communicate with the housekeepers. Concerning the pool,... More 

Bybee, Tennessee
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed July 31, 2016 via mobile

Although the night time staff was welcoming it did not compensate for the roach problem. And the breakfast area in the morning was entirely to small for the size of hotel. The renovation is like putting lipstick on a pig!! Would not stay there again!

Helpful?
1 Thank soonierae
James M, General Manager at Quality Suites, responded to this review

Hello. We are so so sorry you were disappointed. Concerning a roach, if you ever see one please report it to my front desk immediately. We definitely do not have roaches; we spray monthly, and if a roach ever gets past the barriers and sprayed areas (which is very very seldom) we special treat the area. So, sorry, but it... More 

Travelers are raving about these Pineville hotels

Seattle, Washington
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 27, 2016

Visiting for a Football camp. There was construction in the lobby. Would have been nice if it was finished for the kids to hang out there. The staff was excellent which made up for it. The rooms were decent and clean. House keeping was inconsistent with the towels, paper towels, etc. Overall, I would stay here again. There was only... More 

Helpful?
Thank fourmonroes
James M, General Manager at Quality Suites, responded to this review

Thanks for the review. I wish the renovations had been completed; sorry about that. And sorry there were issues with towels... Please always feel free to contact the front desk about such issues; they are good at communicating with our housekeeping staff. I hope you enjoyed the football camp! Take care. We hope to see you again. Sincerely, James McGivern... More 

Sulphur, Louisiana
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 23, 2016 via mobile

First let me start with the positives of this hotel. The staff was very friendly and helpful. Over all everyone went out of their way to be helpful,We just adored Rhonda. We needed a suite to accommodate 6 people. Their suite with two queens and a sleeper sofa was perfect. Newly remolded , clean and the sleeper sofa was very... More 

Helpful?
Thank WrightD513
James M, General Manager at Quality Suites, responded to this review

Thanks for the review; we appreciate you taking the time. I'm glad you enjoyed the hotel, and yet I am sorry the renovations are going on longer than anticipated. It will be over very very soon, yet I understand that won't help your past stay. Sorry about that. Yes, the extra ice-machines will be back in place, the new smoking... More 

Kernersville, North Carolina, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 9, 2016 via mobile

Was welcomed with construction workers using jackhammers in the lobby to tear up the floor. Checking in was tough because the employee and I could not talk or hear over the noise. Left and came back to people hanging out in the parking lot getting drunk and high. Those same people are then roaming the hallways all night cussing and... More 

Helpful?
1 Thank Laura W
James M, General Manager at Quality Suites, responded to this review

Hello. Thank you for taking the time to write your review. I am so sorry you had such a bad experience! We never want anyone to feel anything except what a great hotel this is. Again, sorry about everything. Our construction was tough those few days removing the ceramic tile. It's over now, so there will no longer be any... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Quality Suites At Carolina Place Mall is ideally located with easy access from Interstate 77 and Interstate 485, and is less than four miles from Carowinds amusement park. This Pineville, NC hotel is also minutes from Bank of America Stadium, Charlotte Motor Speedway, Knights Stadium, Time Warner Cable Arena, the U.S. National Whitewater Center and the Charlotte Douglas International Airport. ... more   less 

Additional Information about Quality Suites

Address: 9840 Pineville Matthews Rd, Pineville, NC 28134-7550
Location: United States > North Carolina > Pineville
Price Range: $82 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Suites 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Quality Inn Pineville
Quality Hotel Pineville
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