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Quality Suites

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147 Reviews from our TripAdvisor Community

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Showing 147: English reviews
West Virginia
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed today NEW via mobile

We make a few trips a year to the Charlotte area and generally stay at a nearby hotel. Although we were always pleased with it, we decided to give this one a try. I know that the Quality chain is generally considered a step down from where we usually stay but we were VERY pleased with our stay. I was... More 

Helpful?
Thank SafetyGuy33
Springfield, Missouri
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

When we first got to Pineville and found the hotel, I went inside to tell them we were here and ask if we could check in since it was before 3. That was no problem, as our suite was available, however, the guy at the front desk started to argue with me about how many people were in our room... More 

Helpful?
Thank Valerie H
Virginia Beach, Virginia
Level Contributor
4 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed at the Pineville-Matthews location. The stay was O.K and the staff was friendly. Good breakfast and great beds. Perfect location for the Carowinds and great eateries. However, my hotel choice would have been different had I known about the; 1) Major interior renovations going on 2) Maid staff did not speak English 3) Pool only goes to 4 ft.... More 

Helpful?
Thank christuggle1
James M, General Manager at Quality Suites, responded to this review

Priscilla, thank you for your reviews! I'm glad you had stayed, yet I'm sorry the renovations hadn't been completed beforehand. They have just a few days left! Concerning the housekeeping, please, always communicate your desires and requests to the front desk of every hotel; the front desk staff are set up to properly communicate with the housekeepers. Concerning the pool,... More 

Bybee, Tennessee
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Although the night time staff was welcoming it did not compensate for the roach problem. And the breakfast area in the morning was entirely to small for the size of hotel. The renovation is like putting lipstick on a pig!! Would not stay there again!

Helpful?
Thank soonierae
James M, General Manager at Quality Suites, responded to this review

Hello. We are so so sorry you were disappointed. Concerning a roach, if you ever see one please report it to my front desk immediately. We definitely do not have roaches; we spray monthly, and if a roach ever gets past the barriers and sprayed areas (which is very very seldom) we special treat the area. So, sorry, but it... More 

Seattle, Washington
Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Visiting for a Football camp. There was construction in the lobby. Would have been nice if it was finished for the kids to hang out there. The staff was excellent which made up for it. The rooms were decent and clean. House keeping was inconsistent with the towels, paper towels, etc. Overall, I would stay here again. There was only... More 

Helpful?
Thank fourmonroes
James M, General Manager at Quality Suites, responded to this review

Thanks for the review. I wish the renovations had been completed; sorry about that. And sorry there were issues with towels... Please always feel free to contact the front desk about such issues; they are good at communicating with our housekeeping staff. I hope you enjoyed the football camp! Take care. We hope to see you again. Sincerely, James McGivern... More 

Sulphur, Louisiana
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 23, 2016 via mobile

First let me start with the positives of this hotel. The staff was very friendly and helpful. Over all everyone went out of their way to be helpful,We just adored Rhonda. We needed a suite to accommodate 6 people. Their suite with two queens and a sleeper sofa was perfect. Newly remolded , clean and the sleeper sofa was very... More 

Helpful?
Thank WrightD513
James M, General Manager at Quality Suites, responded to this review

Thanks for the review; we appreciate you taking the time. I'm glad you enjoyed the hotel, and yet I am sorry the renovations are going on longer than anticipated. It will be over very very soon, yet I understand that won't help your past stay. Sorry about that. Yes, the extra ice-machines will be back in place, the new smoking... More 

Kernersville, North Carolina, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 9, 2016 via mobile

Was welcomed with construction workers using jackhammers in the lobby to tear up the floor. Checking in was tough because the employee and I could not talk or hear over the noise. Left and came back to people hanging out in the parking lot getting drunk and high. Those same people are then roaming the hallways all night cussing and... More 

Helpful?
Thank Laura W
James M, General Manager at Quality Suites, responded to this review

Hello. Thank you for taking the time to write your review. I am so sorry you had such a bad experience! We never want anyone to feel anything except what a great hotel this is. Again, sorry about everything. Our construction was tough those few days removing the ceramic tile. It's over now, so there will no longer be any... More 

Virginia Beach
Level Contributor
3 reviews
1 of 5 stars Reviewed July 5, 2016

Under construction/renovation so lobby was tore up, furniture wrapped up, and everything was dusty and dirty. Front desk did not honor modified reservation, so be sure to have copies of all original and modified reservations for filing dispute charge on credit card. Credit card was charged for full reservation even though cancellation policy states one night. Recommend Holiday Inn Express... More 

Helpful?
Thank Swoeng87
James M, General Manager at Quality Suites, responded to this review

Hello. I'm sorry there was confusion with your stay. There are a lot of independant computers/companies trying to get involved with hotel reservations to make money, so unless you need to book a flight-hotel package it is better, safer, and less expense to deal directly with hotels. You'll earn points from the hotel even... Again, sorry any changes to your... More 

Tampa, FL
Level Contributor
81 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed July 5, 2016

Stayed for 2 nights while visiting Carowinds. Was only about a 10 minute drive to Carowinds. Rooms were comfortable and clean. Front desk staff were friendly and the gentleman working the desk in the evenings remembered our name! Breakfast is typical "hot" fare: eggs, sausage, fruit, yogurt, waffles. Breakfast area can get a bit crowded during peak hours. There are... More 

Helpful?
Thank MTLotts
James M, General Manager at Quality Suites, responded to this review

Hello. I hope you enjoyed Carowinds! That is a really nice park. And yes, there is a nice variety of good restaurants in the area. I hope to see you again... Take care. Sincerely, James McGivern GM More 

TENNESSEE
Level Contributor
132 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed July 2, 2016 via mobile

We stayed here after a flight back. Extensive renovations were in progress but they were not an inconvenience. Our room had been renovated. The exercise room was in, but could use some updated cardio equipment. Breakfast had a nice offering. Staff was welcoming. Hotel is located within a short distance of a nice mall.

Helpful?
Thank KINJAMYHAZ
James M, General Manager at Quality Suites, responded to this review

Hello. I'm glad you enjoyed your stay, and I'm glad you liked the mall... Thanks for the review! Take care. Sincerely, James McGivern GM More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Quality Suites At Carolina Place Mall is ideally located with easy access from Interstate 77 and Interstate 485, and is less than four miles from Carowinds amusement park. This Pineville, NC hotel is also minutes from Bank of America Stadium, Charlotte Motor Speedway, Knights Stadium, Time Warner Cable Arena, the U.S. National Whitewater Center and the Charlotte Douglas International Airport. ... more   less 

Additional Information about Quality Suites

Address: 9840 Pineville Matthews Rd, Pineville, NC 28134-7550
Location: United States > North Carolina > Pineville
Price Range: $83 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Suites 2.5*
Number of rooms: 75
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Also Known As:
Quality Inn Pineville
Quality Hotel Pineville
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