Horrible. Hotel is very dated. Food in dining room is at best mediocre. Horrible golf experience. We teed it up at 7 on number two. When we reached the 14th hole we had four foursomes in front of us starting their round that meant our four hour round would become five hours and making it very difficult to make our flights. When we made the tee time Pinehurst did not have the decency to tell us their process of starting groups on 14th. It is clear Pinehurst does not care about their guests’ experience just want to get as many paying customers onto their golf course. This was my second trip to Pinehurst and for sure my last
We spent four days with a golf group. Our room was comfortable with a renovated bath. The breakfasts and lunches were excellent. (Dinners were banquets so expectations were not as high.) The grounds were lovely. Yes, there was construction but other than a slightly longer walk to the lobby, it had no impact on our visit. The resort appears fully staffed and all the employees we encountered were friendly.
We were there w 2 other couples for an overnight including dinner. We asked for and we’re told we had a lawn view. Hurrying to change for dinner we showered then looked out the window to see the roof top of the inn’s covered main entrance. In bad repair it was a construction site too. We were offered to change rooms but declined as we had already settled in. After speaking with 2 managers we were told the reservation sales office would contact us with perhaps a decrease in the room rate or a discount on a future room. 2 weeks later we’ve heard nothing. Also 4 of the six dinners orders in the dining room were dried out meat. Breakfast the next morning was lovely though. And the halls are lined with great golf memorabilia. Won’t return
Wonderful older hotel with a lot of charm. Guest rooms nicely updated. Lobby being renovated. Excellent service from friendly staff at every level. Verandas with rocking chairs are great places to relax with a glass of wine in the evening. Free shuttle takes you to most locations in the resort.
Since my husband is an avid golfer, we stayed at the Carolina so he could play on his desired golf courses. I thought it was a relatively nice hotel. Our children enjoyed the pool and the food/ beverage service there. The large wrap around porch with rockers, was beautiful. We found the staff to be extremely helpful and kind. I had a spa treatment which I really enjoyed. I do agree that the hotel needs some updating. Our room was fine but some of the general areas are a bit worn. Now the walls between the rooms are not really soundproof. Our family was talking at 830 pm and someone yelled through the wall for us to be quiet. So, that’s not really ideal for us. I hate to feel like we need to whisper at 830 in the evening. I don’t know if that happens throughout the hotel or just where our room was located. At any rate, my husband wants to return and next time we will probably try a cottage and see if it fits our needs.…
Such a lovely place with an abundance of lovely employees who deserve appreciation. Tom from Valet, a great conversationalist. Rachel and Shelly in Ryder Cup, SO friendly and accomodating. The ENTIRE front office team, including Brooke who checked me in, Jay who checked me out, along with Katrina and Jacob who took care of getting me maps. Amy in the golf shop was very helpful, and Laura in conference services helped me find my way.
Pinehurst #2 was great, #4 was a very respectable track, but the resort was just disappointing in every other regard. While maybe at one time a stately hotel, the Carolina is in significant need of a facelift and improvement in service. The Carolina Room, the formal dining room, feels like you are in a banquet room of a Marriott. It is loud, it is bright, it feels like it was created just to check the box of offering a high end menu for the meal plan. The entire dinner waiters are running through to Cary food from the kitchen to the other restaurant in the hotel, making it feel like a busy airport. Communication around handling golf clubs was also lacking. My wife and I shipped our sticks, they arrived a week before our arrival. We had booked our tee times and caddies in April and, as requested by the hotel, the date, time and course of our first round was prominently displayed on the shipping label.. When we arrived, with very little time to make it to our tee time, they had no idea where the clubs were, and they were not at the same location as the golf courses or club storage. After an hour they located our bags and got them to the Golf Pro Shop — but not in time for us to be able to play a full round. When we booked our rooms we were told not to rent a car because there was a free shuttle that would take us anywhere in the Village. However, when we went to get the shuttle to take us to dinner at Elliott’s on Linden (the highlight of our visit) 1.8 miles from the hotel in the Village we were told they would not take us. We ended up hailing an Uber. Overall, would not recommend. It just feels like corners are being cut at every opportunity and they are milking the history of #2 as long as they can.…
I stayed here for a recent conference and while I've been to MANY high end hotels and resorts I have to comment on the level of customer service here. Specifically Kelsey (the morning manager) and Billy or Bobby (whoever was in charge of our large group for banquet service. The property overall is very aesthetically pleasing (though I'm told they will be doing a total renovation soon, it will be interesting to see what that looks like. The gym is great, has everything you need for cardio and a good HIIT workout and you honestly can't beat the beauty of the surrounding area!
Where do I start?! The Pros: It was a stately hotel. The staff is terrific, from the hotel to the golf courses. They have a shuttle that runs everywhere around the property and the village. The spa is very nice. My husband had a good caddie on #2. The Cons: Everything is very dated. Hallway carpets need replacing or cleaning (constantly). Lots of areas need some paint attention. Our room...cottage cheese on the ceiling? Who has that anymore. Yikes. The room was very dated, the furniture, the TV, the carpet had stains all over it. The bathroom appears to have had a facelift in recent years. Mattress was ok, the pillows are kind of mushy. The view from our window was a red roof. Ugh. Maybe because he was on a golf package these are the kind of rooms they give. I feel like they cater to groups of men who don't really care where they hang their head as long as the golf is there. We were disappointed, I just excepted more. No comparison to the Pebble Beach Resort.…
We were here for a business meeting. The resort is very nice. Our room was spacious and had all that we needed. There was a comfortable king sized bed, two leather chairs and an ottoman, desk and chair, mini fridge, coffee maker and safe. We were very comfortable. We spent some time in the Ryder Cup lounge and porch. We had a luncheon in the Carolina room. It was delicious chicken piccata, salad and dessert. It was very tasty. The service throughout the resort was friendly and helpful. The pool area had plenty of chairs and towels available. We enjoyed our time there. Complimentary e bikes were available and nice to use around the area. We also took a test drive in one of their complimentary BMWs. The area is very nice. Golf course is beautiful.