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Comfort Suites New Bern

1006 Old Cherry Point Rd, New Bern, NC 28560-6565
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Guests1 room, 2 adults, 0 children
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Traveler (54)
Room & Suite (40)
Pool & Beach (7)

About

Location
Cleanliness
Service
Value
Finding an ideal hotel in New Bern does not have to be difficult. Welcome to Comfort Suites New Bern, a nice option for travelers like you. You’ll enjoy relaxing rooms that offer a flat screen TV and air conditioning, and you can stay connected during your stay as Comfort Suites New Bern offers guests free wifi. The hotel features a 24 hour front desk. Plus, Comfort Suites New Bern offers a pool and free breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available. Close to some of New Bern's most popular landmarks, such as New Bern Riverfront Convention Center (1.6 mi) and Union Point Park (1.7 mi), Comfort Suites New Bern is a great destination for tourists. While you’re here, be sure to check out some of the diners, including Ghent Sandwich Shop and Waffle House, all of which are a short distance from Comfort Suites New Bern. During your visit, be sure to check out New Bern Farm, Garden and Landscaping (0.3 mi), which is a popular attraction within walking distance of the hotel. Comfort Suites New Bern puts the best of New Bern at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Golf course
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Parking
Free internet
Wifi
Internet
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Free airport transportation
Airport transportation
Business Center with Internet Access
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Microwave
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English
256Reviews2Q+A55Room tips
Traveler rating
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Popular mentions
I decided to book this hotel, because they advertised, 2 queen beds. The rooms were okay but to my surprise I was greeted by roaches on the wall as I walked into the room. I left immediately. When I went down to check out I was told that Quote " I am sorry that the hotel was not up to your standards" That made me upset because roaches should not be at any hotel and you expect people to stay there, what about the standards of Comfort Suites.Why wasn't I told sorry that we had roaches in and the problem will be handle as soon as possible, and having roaches were not acceptable under any circumstances.I was also told that I would receive a full refund which has nor happened as of yet. 1 week later
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Bed was broken, which could be overlooked...there was a metal plate sticking out from air conditioning, could be overlooked (unless I had hurt myself).. but when the temp outside is 99° and the room doesn't get cool, under 75°, that cannot be overlooked. The staff was non-existent, except for the housekeeping who were very nice. We were on the 4th floor, had no problem with roaches (aka palmetto bugs) but my parents were on 1st floor and had them in their room.
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Response from TALAYAP2, Front Desk Supervisor at Comfort Suites New Bern
Responded 1 week ago
Dear H5834WOdebbiem, I would like to personally apologize for the inconveniences you experienced while staying at our property. I will be passing your comments along to staff members during our next employee meeting.
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This location is minutes from the airport. Clean, friendly, efficient. The front desk is helpful. The accommodations are comfortable. We’ve stayed here before. Franco’s across the street makes EXCELLENT pizza. Walking distance to add’l restaurants and a gas station right there. Can’t beat it.
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Response from TALAYAP2, Front Desk Supervisor at Comfort Suites New Bern
Responded Jul 30, 2019
Dear BarbaraR442, Thank you for giving us the great review concerning your recent stay. I am glad to hear you enjoyed your time here at our hotel. Please do not hesitate to stay with us again the next time you are in the area.
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Upon entering the room,spraying lyso disinfectant as I always do, In the bathroom there was a roach,called the front desk it took them 20 minutes to respond with roach spray.Later that evening, a guest saw another roach in the bathroom,I wasn't made aware of this until the next day. Prior to leaving another roach was killed in the bathroom. At check in I was told 3 times by the front desk clerk(Angie) that don't offer any type of discounts,I informed her that wasn't what I was told the night before. Then she finally stated discounts were only offered on line.I was charged 225.49, for one night stay. And it was infested with roaches.The blower dryer didn't work, the shower curtain rod was rusted and one end was hanging out the wall. I will never stay at this place again nor will I recommend it to anyone.
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Response from TALAYAP2, Front Desk Supervisor at Comfort Suites New Bern
Responded Jul 18, 2019
Dear Cheryl C, Thank you for reviewing your recent stay at our hotel. Unfortunately, I was not aware of any issues until now, concerning your stay. Never would we want a guest to feel uncomfortable or dissatisfied. I do apologize for any inconveniences you experienced. Our room prices are similar to other hotels located in the area.
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When our flight out of New Bern was cancelled the airline accommodated us for the night at the Comfort Suites. We were surprised at how large and comfortable the room turned out to be. In addition to the king size bed, there were a large TV, dresser, several chairs, desk and sofa. Also nicluded were a refrigerator, microwave, coffee maker and a large bathroom. The front desk staff were friendly and allowed us to check in early since a room was ready. The complementary breakfast provided many excellent choices from bacon and eggs and waffles to cereal and fresh fruit. This hotel is located just minutes from the New Bern Airport. While there is not a restaurant in the hotel, there are at least two restaurants located within walking distance.
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Response from TALAYAP2, Front Desk Supervisor at Comfort Suites New Bern
Responded Jun 27, 2019
Dear Pam2011_11, Thank you for taking the time to review your recent stay. I am glad to hear you enjoyed your experience at our hotel. I will be passing your compliments on to staff members during the next employee meeting. Please keep us in mind during your next visit to the area.
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PRICE RANGE
$105 - $172 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
BEST WESTERN PLUS Riverside Inn & Suites
LOCATION
United StatesNorth CarolinaNorth Carolina CoastNew Bern
NUMBER OF ROOMS
73
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