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Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E

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2001 Mount Harmony Church Road, Matthews, NC 28104
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Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E
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296 Reviews from our TripAdvisor Community

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Showing 296: English reviews
Lanesville, Indiana
1 review
3 of 5 stars Reviewed 1 week ago

We have stayed at numerous Country Inn & Suites over the last several years, and this one was average. Getting into the hotel was terrible--there needs to be another entrance!!!!! I could tell our room had had a dog in it in the past--scratches were on the interior door and the cabinet where the refrigerator was - the base was... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank rawrn
Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago

Besides the reconstruction which looked very unprofessional (paint and plaster on the rugs, dark stains on the carpet of who knows what, crappy tile job in the dinning room, paint on the trim, electrical plug blowing a fuse with the toaster and microwave plugged in, horrible chemical odor in first floor hall) the place was a dirty dump. The pool... More 

Helpful?
Thank Bridget T
Todd B, Manager at Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E, responded to this review

I apologize for our renovations team not taking the tape off. Our guest safety is the most important to us and at not time was any of our guest in any harm. We hope that you will visit us again when we have updated everything. Thank you for your input. More 

1 review
4 of 5 stars Reviewed 4 weeks ago

Yes, the hotel is undergoing renovations, so why do you expect it to be spotless? It's part of the process. The rooms were clean and the air conditioner worked great. The beds and bedding were very comfy, which is a plus for me! We stayed here with our ball team, and the staff went OUT OF THEIR WAY to wash... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Carrie R
Nc
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 4 weeks ago

What you get for the money is a rip off. Not sure where to start- multiple calls to the hotel while booking and no mention of the mess of construction in the hotel, being sent to a room "ready" for us when we checked in @ 7:30 but which when we got to the room it still needed maid service,... More 

Helpful?
Thank TravelinLight2
North Carolina Coast, North Carolina
1 review
2 of 5 stars Reviewed June 17, 2016

Definitely not worth what we spent..and it was our first anniversary so we wanted to stay somewhere cozy, not really extravagant...the "renovations" they were doing turned the whole place into an eyesore that we definitely were not expecting...kiiiinda ruined our plans for a romantic stay.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Natalie H
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We apologize for the construction. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future More 

1 review
2 of 5 stars Reviewed June 16, 2016

We had booked three nights there. The morning after the first night, the cleaning girl took one of my wife's shirts, we're 99% sure. What really made this a bad experience though was the manager's rudeness. He called my wife about it soon after she called the front desk to report it and after some discussion about getting her priority... More 

Helpful?
Thank Joe J
Todd B, General Manager at Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E, responded to this review

I apologize about the item that was missing from your room. For the person that you spoke to was not the General Manager, but I will instruct that person how to better handle these incidents. I hope that you will give us another try in the future when we have a fresh new look. More 

Kazimierz Dolny, Poland
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed June 7, 2016 via mobile

The place is a dump! Brittney at the front desk obviously hates her job or is underpaid because her demeanor stinks. I also wish when book in at their site that someone would have mentioned that they are undergoing renovation because I would have stayed elsewhere. There was saw dust everywhere and workers doing construction around the clock.

Helpful?
Thank Cetoute
Todd B, General Manager at Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E, responded to this review

I apologize for the site that you booked on didn't mention that we are updating to a fresh new look. Then associate that checked you in I have addressed her attitude with her and assure this want happen again. We hope to see you on your next visit to Matthews. You can call me @ 704-846-8000 when you make the... More 

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to One of the Top Matthews, NC Hotels The Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E, NC welcomes guests with comfortable accommodations and friendly service. Convenient on-site amenities include a heated indoor pool, free high-speed Internet access, a fitness center and the complimentary, hot Be Our Guest Breakfast buffet. One of the most convenient Matthews, NC hotels, the Country Inn & Suites is an easy drive down I-485 or Highway 74 from all of the Charlotte area's top attractions, including Carowinds, Lowe's Motor Speedway and Uptown Charlotte. As an added benefit, the hotel is pet-friendly, so you can bring your furry friends with you. Book online today and discover the comfort and convenience of the Country Inn & Suites. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E

Address: 2001 Mount Harmony Church Road, Matthews, NC 28104
Location: United States > North Carolina > Matthews
Price Range: $90 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E 2.5*
Number of rooms: 72
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Also Known As:
Country Inn & Suites By Carlson, Matthews Hotel Matthews
Country Inn And Suites By Carlson, Matthews
Country Inn Matthews
Matthews Country Inn
Hotel Style:
#5 Family Hotel in Matthews
#5 Business Hotel in Matthews
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