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Holiday Inn Express Hotel & Suites Matthews East

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Traveler (6)
Room & Suite (16)
Dining (2)
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Overview
  • Excellent63%
  • Very good25%
  • Average7%
  • Poor2%
  • Terrible3%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
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Additional information
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Rooms
Jun 3Jun 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (201)
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201 results
Traveler rating
120
52
15
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8
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LanguageEnglish
120
52
15
6
8
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All reviewsfront deskpancake machinecracker barrel restaurant next doorenjoyed the indoor poolthe entire staffthoroughly enjoyed our stayfantastic stayrecommend this hotelevery staff membermovie theaterlarge varietyfree breakfastindependence blvdbonus pointsin great conditionhotel roomup to date
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1 - 5 of 201 reviews
Reviewed 2 weeks ago via mobile

Probably ranks up there as one of the worst hotel experiences I ever had. I knew when they charged me $3 for a Sprite that something was amiss. That exorbitant price did not translate to better service or standards. There Was food debris on floor...More

Thank Obi1234
Response from ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews EastResponded 1 week ago

Dear Obi1234 Please accept our apologies on behalf of our entire team for failing to meet your expectations on your recent visit to Holiday Inn Express Matthews. Our team takes great pride in making sure all rooms are very clean and all guest needs are...More

Hotel's Favorite
Reviewed January 24, 2018

Our company has been using this hotel for the last 2 years or so. We have chosen this hotel over other local hotels, as we have found it to be the best accommodations for our events. Great meeting space and great staff to help us...More

Thank Daniel N
Response from ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews EastResponded March 21, 2018

Hi Daniel N Your kind words means the world to us and your repeat stays is what makes the world go round! Thank you for your feedback and you being part of the Holiday Inn Express, Matthews family! See you soon

Reviewed 3 weeks ago

I just wanted to thank you for an enjoyable stay while I was in Charlotte. When I arrived, the attendant at the front desk knew I was coming and was very helpful. Most of all, the grounds were quiet enough that I was able to...More

Thank briangarr
Response from ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews EastResponded 3 weeks ago

Thank you so much for taking the time to review our hotel!!!! Our entire team takes great pride in making sure each guest needs are taken care of. We are so glad you were able to catch up on your sleep, which makes for a...More

Reviewed April 19, 2018

This is a typical HIE with nice decor and clean rooms. As most hotels, the in-room AC unit blows hard and noisy when on. The bed was comfortable and plenty of plugs for your chargeables. Hot breakfast with pancakes available in the morning. Friendly staff....More

Thank jaxx k
Response from ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews EastResponded 4 weeks ago

Thank you so much for the fantastic review!!!! We are so happy that you found the beds to be confortable and after a good nights sleep, a hot breakfast to send you on your way!!! We hope to see you again in the near future...More

Reviewed March 3, 2018 via mobile

Beyond horrible. Fithly would be an understatement. From pubic hairs in the beds, to dirty bathrooms to awful stenches. Do not stay there, ever. When we tried to complain, we were literally yelled at by a very over stressed manager. Apparently, the entire hotel was...More

1  Thank Dan M
Response from ManagerCLT, Guest Relations Manager at Holiday Inn Express Hotel & Suites Matthews EastResponded March 5, 2018

Dear Dan Please accept our apologies on behalf of the entrire staff for not meetiing your expectations I have reached out to our staff and management team and we have no complaints of rooms issues logged of this sererity. Our team takes great pride in...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Bar/Lounge
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Center with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Bar/Lounge
Fitness Center with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
$91 - $206 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Matthews
#3 Family Hotel in Matthews
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$91 - $206 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Matthews
#3 Family Hotel in Matthews
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (6)
Room & Suite (16)
Dining (2)
Pool & Beach (2)
Questions & Answers
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Room Tips
"Room we had was at the back of the building on an upper floor and was very quiet."
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"Nice outdoor patio next to the pool."
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"The rooms were very nice, I would suggest that you provide trash bags for the cans in the room, and the staff..."
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"Mobile Panera Delivery Available!"
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