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Holiday Inn Express Hotel & Suites Matthews East

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9420 East Independence Blvd., Matthews, NC 28105
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147 Reviews from our TripAdvisor Community

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Showing 147: English reviews
Charleston, West Virginia
1 review
5 of 5 stars Reviewed 1 week ago

My 88 year old Mother and I stayed at the hotel this month - we were greeted by a very pleasant lady at the front desk who answered our questions. They were extremely accommodating - we had a room close to the entrance and dining room. The room was clean and the beds were very comfortable. The continental breakfast had... More 

Helpful?
Thank dkraus
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for allowing us to take care of your mom's hotel needs while she was in the area, we are thrilled to have the pleasure of being part of the family. We all take pride in our hotel as well as our guests and could not be happier to know that you found everything extremely accommodating and comfortable. Hope... More 

North Carolina
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Beautifully maintained hotel with staff that takes pride in providing a wonderful guest experience. We had a suite and it was generously sized and easy to get comfortable and relax. I love the personal sized Keurig machine in the suite (I brought my own Kcups) and the space to put my snacks. A refrigerator and microwave made the 2-night stay... More 

Helpful?
1 Thank PepsiPrincess
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

We are all over the moon that you found our facility so accommodating. The staff great appreciates your prefect description of what they do take so much pride in every day! Classy is exactly what we strive for every guest, every time, every day. Thank you for taking the time to tell all about it! We all hope to see... More 

Fairmont, West Virginia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Let me say that the three wonderful folks at the front desk (Charlie, Jennifer, & Taylor) Made our stay fantastic!! they went above and beyond to help make me feel at home. they had a wealth of knowledge of the area, things to do we even talked about taxes if we move there! Taylor & Jennifer are my Biotches!! for... More 

Helpful?
1 Thank Jennifer_Pratt
fulton, ny
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 9, 2016

The check in was quick and easy and staff was friendly. The room was clean and in good shape. Because we were there for the Nascar race the hotel was full and had to ask for towels daily. We had 4 in the room and was provided 2 each day. When we went to the desk, the would apologize and... More 

Helpful?
Thank dmart82
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for the great feedback, we are all so happy that you found most everything to your liking. We have addressed the shortage of towels and hope to be better prepared with a trade out program for towels to avoid this in the future. Your feedback truly has an impact on how we choose to operate our hotels. Thanks... More 

Chattanooga, United States
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 6, 2016

Booked a room for a one night stay. My son and I enjoyed a concert in Charlotte. Matthews, NC is just a 10 minute drive away. Room was very comfortable and spotlessly clean. They have a delicious fresh breakfast and very friendly and attentive staff.

Helpful?
Thank Laura G
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for taking the time to review our hotel, your feedback is how we get better and better. Your comments about "Room was very comfortable and spotlessly clean. They have a delicious fresh breakfast and very friendly and attentive staff." Is exactly what we strive for every day. Thank you ever so much for sharing your experience! See you... More 

Georgetown, South Carolina
1 review
2 of 5 stars Reviewed June 2, 2016

Air conditioner made loud bang every time it kicked on. Coffee machine was broken. I spoke to front desk personnel and they apologized. I asked for an upgrade and they said they had nothing available. Guy behind me got a free upgrade. HUM! Room not what I expected to get for almost $200. Elevator was filthy. More like a budget... More 

Review collected in partnership with this hotel

Helpful?
Thank lindallwmax
Royston, United Kingdom
Level Contributor
170 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 stars Reviewed May 29, 2016

Good location, Close to many restaurants, but slightly back from the main road, so a good night’s sleep should be assured. Super friendly staff, Hotel is very clean, whole hotel has a very spacious feel, probably the best Holiday Inn Express I have stayed in, breakfast buffet perfect for starting the day. All in all a good choice.

Helpful?
Thank Mark H
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for staying with us and for taking the time to share about your experience while in the area. The best Holiday Inn Express is just about the greatest compliment we could ask for, thank you! The team here does take great pride in making sure that our guests are comfortable and well taken care of, thanks again for... More 

Plainfield, Illinois
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 26, 2016 via mobile

Very friendly staff and the place is spotless!!! Accommodating front desk staff and they all made my visit as pleasant as it could be! I would recommend them for your travel accommodations for this area...you won't be disappointed! I am sure of that!

Helpful?
Thank ronigirl1966
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

WOW, spotless, friendly and accommodating is exactly what we aim for every day. Thank you ever so much for the kind words!! Your recommending us is a truly honor. We cannot wait to see you again! More 

Ninety Six, South Carolina
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 25, 2016 via mobile

Booked this hotel after searching the local Charlotte area. About 20 minutes away from the Levine Children's hospital. Rate was great and the two ladies at check in were exceptional. Lots of shopping and restaurants very close by. Very clean and very good breakfast. Will definitely stay here again when in the Charlotte area.

Helpful?
Thank pgcobb
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

I am truly proud that team was able to make this a pleasurable and exceptional stay for you and your family. The comments of "very clean and very good breakfast" is much appreciated as this is what we work towards every day. Thank you for recognizing the team's efforts. See you again soon! More 

Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 22, 2016

Went to Matthews to see our daughter and grand children and due to lack of sleeping space we stay in hotels while there. We chose the Holiday Inn Express because it was close and easy to get to. Traffic in Matthews is crazy busy, so you need think about where you stay and how to get to places easy. Independence... More 

Helpful?
Thank Don R
ManagerCLT, Guest Service Champion at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to the concerned staff. We do hope you give us another chance as we will definitely improve our services.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the New Holiday Inn Express & Suites Charlotte - Matthews, NC. We welcome you to stay economically smart, experience our comfortable accommodations, leading service, exceptional value & a 100% smoke free facility. We feature an indoor pool, 24-hour fitness & business center, free wire/less HSIA, 32 HDTV & free hot breakfast bar for all guest. Our Charlotte - Matthews hotel is located in Southeast Charlotte, NC, and major roads, I-485 & Hwy 74. We are near Carolina Courts & Extreme Ice Center. We are only minutes from Matthews, NC, & Monroe, NC. Uptown Charlotte is only 10 miles & Charlotte Douglas International Airport-CLT is located within twenty minutes of our hotel. Charlotte is the home of NASCAR. This Matthews hotel is only twenty miles away from Lowes Motor Speedway. Looking for something to do? We have many attractions such as Ice Skating, Carowinds, Carolina Panther Football, Charlotte Bobcats &Charlotte Soccer. Need a Charlotte Church? There are many nearby. We have many excellent restaurants only a few minutes away. We cater to many top companies in the area such as Harris Teeter, Family Dollar, Conbraco, BESAM, & Sunbelt Rentals. If you are traveling with a company & need a hotel in Matthews - Charlotte NC, we would be honored to host you. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Matthews East

Address: 9420 East Independence Blvd., Matthews, NC 28105
Location: United States > North Carolina > Matthews
Price Range: $115 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Matthews East 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Matthews East
Hotel Style:
#2 Business Hotel in Matthews
#3 Family Hotel in Matthews
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