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Hampton Inn Charlotte / Matthews

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Hampton Inn Charlotte \/ Matthews
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377 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn Charlotte / Matthews
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Showing 374: English reviews
Atlanta, Georgia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 29, 2016

Stayed at this property on 3/22/16. Not the newest of Hampton Properties, but very well maintained and super friendly staff. I had a long day of travel, including a flat tire on a rental car, and when arriving I was really tired and thirsty. Being a Hilton Diamond member, I thought I was supposed to receive a soda or something... More 

Helpful?
Thank Alan J
Spartanburg, South Carolina
1 review
3 of 5 stars Reviewed March 26, 2016

I've stayed here many times. It appears the ownership is using one individual to renovate the property, as the renovations have taken years and they're still incomplete. The fitness equipment is broken. The breakfast was limited.

Review collected in partnership with Hampton

Helpful?
Thank chadwickj2016
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for your review of the Hampton Inn Charlotte/Matthews through TripAdvisor. Our operation realizes that customer feedback is essential in ensuring that guest concerns are addressed and that we use that information to improve our operation. I am so sorry the treadmill was not in operation during your visit. We had the treadmill repaired at the end of February... More 

Marietta, United States
2 reviews
2 of 5 stars Reviewed March 25, 2016

We stay at Hilton product hotels almost exclusively, including Hampton Inns. The hotel did not furnish refrigerators and microwave in the room assigned which was very unusual for us. The AC unit was loud and clunky and needs to be replaced and finally, the breakfast was terrible and one of those frozen microwave meals with only high carb alternatives. This... More 

Review collected in partnership with Hampton

Helpful?
Thank Larry M
Birmingham, United States
1 review
2 of 5 stars Reviewed March 20, 2016

Everything except the undersized, poorly setup room was good. No space between the closet and the bed nor space for the very small desk to use for working on. Small corner style sink in the bath room, which was also very small

Review collected in partnership with Hampton

Helpful?
Thank Daren F
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for taking the time to review the Hampton Inn Charlotte/Matthews on TripAdvisor. The staff works very hard to ensure all guests receive a consistent product with superior service every visit. The hotel had guest room renovations and at that time due to the large number of youth sports teams that frequent our hotel, ownership decided to switch the... More 

Mt Pleasant,SC, United States
1 review
3 of 5 stars Reviewed March 15, 2016

Hotel was clean and nice for a weekend stay. Has outdoor pool but not open when we stayed. Beds were a little hard for both adults and kids. Breakfast was a disaster, possible kitchen renovation, everything frozen that needed to be microwaved. Make sure this is not the standard before booking or just go to Ihop or Cracker barrel !

Review collected in partnership with Hampton

Helpful?
Thank Richard C
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for the response through TripAdvisor. Our goal is to provide a consistent product with great service. Our staff goes out of there way to make your stay enjoyable. I will ensure that the staff is recognized and rewarded for their efforts. I am proud to say that the Hampton Inn Charlotte-Matthews has the best staff in the Matthews... More 

Canfield, United States
2 reviews
5 of 5 stars Reviewed March 9, 2016

This is the perfect place to stay while visiting Charlotte! The hotel is clean and the staff is outstanding! Staff is willing to accommodate your every need. Restaurants and shopping are close by! Definitely give this Hampton a try!

Review collected in partnership with Hampton

Helpful?
Thank Gina M
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for the response through TripAdvisor. Our goal is to provide a consistent product with great service. Our staff goes out of there way to make your stay enjoyable. I will ensure that the staff is recognized and rewarded for their efforts to make your last visit memorable. I am proud to say that the Hampton Inn Charlotte-Matthews has... More 

Spanish Fort, Alabama
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 9, 2016 via mobile

Great clerk at the front desk and very clean hotel. They neglect to tell you that they are doing renovations and that someone will use a drill until late in the evening. Breakfast was limited because of the renovations. Room wasn't cleaned when I returned one day at 3:45. Maid just asked me what I wanted when she knocked on... More 

Helpful?
Thank sfmom15
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for taking the time to review the Hampton Inn Matthews on Tripadvisor. The hotel will work to better communicate the reason for the difference in the breakfast so that guests are not caught off guard. No worries there is a new hot breakfast on the way. The staff was excited to hear you enjoyed your visit and that... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 7, 2016

The hotel staff was friendly, courteous and professional. The rooms are clean and the a/c works well - always important. Also important to me is there is plenty of HOT water!! Construction on the lobby was happening during my stay, once complete will be fine. Ask for room on side not facing bus stop for best sleep. Thank you Hampton... More 

Review collected in partnership with Hampton

Helpful?
Thank woodstockwench
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The Hampton Inn Charlotte Matthews loves to hear good responses from our valued guests. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Knowing you had... More 

Matthews, United States
2 reviews
5 of 5 stars Reviewed March 7, 2016

It seems that I live in a hotel since I frequent them so often. I travel to the Charlotte/Gastonia area often and I ALWAYS stay at this location. The main reason I stay at this location instead of others is the AWESOME staff here. Like I said, I stay in hotels often. Taylor, Ella, and Carly are by far some... More 

Review collected in partnership with Hampton

Helpful?
Thank Andy M
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for your kind response through Tripadvisor. We are honored to be your preferred hotel when visiting Matthews, North Carolina. We love to hear that we have persuaded guests to become loyal Hilton Honors members. Every member of the hotel staff here at the Hampton Inn Charlotte/Matthews prides itself on providing superior customer service to every guest we come... More 

Trenton, United States
1 review
4 of 5 stars Reviewed March 6, 2016

Very neat, clean and updated. Great friendly staff throughout. My experience here at the Hampton was very refreshing. I would recommend staying here over and over again, as I plan to. I hope you enjoy just as much as my family and I did :-)

Review collected in partnership with Hampton

Helpful?
Thank Debbie S
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your kind words about the service you received at the Hampton Inn Matthews. We strive to provide every guest with clean, comfortable suroundings with a commitment to service. No matter what your reason is for visiting Matthews the staff at the Hampton Inn would love to work with you no matter what your needs may... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hampton Inn Charlotte / Matthews

Address: 9615 Independence Pointe Pkwy, Matthews, NC 28105-2782
Location: United States > North Carolina > Matthews
Price Range: $98 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn Charlotte / Matthews 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Hampton Inn Charlotte / Matthews Hotel Matthews
Hampton Inn Matthews
Matthews Hampton Inn
Hotel Style:
#2 Family Hotel in Matthews
#4 Business Hotel in Matthews
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