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Hampton Inn Charlotte / Matthews

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Hampton Inn Charlotte \/ Matthews
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381 Reviews from our TripAdvisor Community

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Showing 378: English reviews
Matthews, NC, United States
5 of 5 stars Reviewed yesterday NEW

Great hotel with staff members that are helpful and personable. The bed felt like a tempurpedic...such a great night sleep. The rooms are well appointed and look newly renovated. Free hot breakfast with good coffee is a great perk.

Review collected in partnership with Hampton

Helpful?
Thank Stephanie R
Beachwood, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The rooms are clean and the hotel staff is very friendly. The pool is not very clean and they tend to run out of food at breakfast. The front desk staff is very welcoming and they do try to go out of their way to help you.

Review collected in partnership with Hampton

Helpful?
Thank Stephanie S
rdfulton, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

I apologize for not keeping the pool clean for your family, our engineer was out sick that week end and I had a new breakfast hostess. She will be better at her job with some training> I am sorry you had to experience our new staff. More 

Snellville, GA, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Our school sports team stayed at this location, and all I can say is WOW! The staff was amazing! They helped us with any request we had, and went over and above. The hotel was very clean and comfortable, as expected at any Hampton Inn, but it's the staff that really makes this location shine!

Review collected in partnership with Hampton

Helpful?
Thank James L
rdfulton, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for your nice comments. The staff always likes to hear good feedback. More 

Coconutgrove Miami
1 review
5 of 5 stars Reviewed 4 weeks ago

Tricky The website to see you one price and then when you go stay he was more expensive I feel they could explain things better .I try to ask about the honors program and no one really care to explain and tell me more about it since I stay and I travel a lot

Review collected in partnership with Hampton

Helpful?
Thank noelg841
rdfulton, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Prices at the hotel should match what you find on Hilton,com website. Some third party vendors offer things that the hotel does not offer and not all third party sites are valid. My desk clerks are new and do not know everything about the Hilton honors system, but you can sign up for Hilton points on line at Hilton.com. More 

Houston, TX
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was a very good value and not too far from downtown Charlotte and Rock Hill, SC where I needed to be on several of the days. Hotel was very clean, and the room was spacious. Staff was very quiet but took care of your needs. Continental breakfast was available and I grabbed something on Friday morning. In a... More 

Helpful?
Thank Bobby R
rdfulton, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

We are glad you enjoyed your stay with us and we hope you will visit us again. More 

Columbia, South Carolina
1 review
5 of 5 stars Reviewed August 20, 2016

Very nice hotel. The breakfast was good and had a great atmosphere in the eating area. The pool was just ok. Our room was clean and the beds were fairly comfortable. The only negative we had was that the hotel clerk called our room at 11:30 pm and woke us up to ask if we had any noise problem in... More 

Review collected in partnership with Hampton

Helpful?
Thank Robert P
rdfulton, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

My apologizes for disturbing your sleep. Thank you for staying with us. More 

Matthews, North Carolina
1 review
5 of 5 stars Reviewed August 17, 2016

The staff and the accommodations were wonderful. Room was extra clean and all staff from breakfast servers to front desk to cleaning staff were extremely nice. Breakfast was very good and varied each day. Will stay here again when back this way. Only down side was that the pool was out of order, but they were fixing it.

Helpful?
Thank _barbarascooper56
rdfulton, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for staying with us and we hope you will return in the future. More 

Asheville, United States
1 review
3 of 5 stars Reviewed August 15, 2016

This hotel was somewhat pleasant, but the rooms needed some updates. Had some issues connecting with WiFi and the AC didn't quite cool the room enough in the evening to be comfortable. Our front desk agent was polite and the complimentary breakfast was good.

Review collected in partnership with Hampton

Helpful?
Thank Courtney R
rdfulton, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

We have some new items coming in the near future and we are replacing our old A/C. Thank you for staying with us and hope you will try us again in the future. More 

Millbrook, Alabama
1 review
4 of 5 stars Reviewed August 14, 2016

Traveled with a business group. The staff and accommodations were great. Nice clean, we'll taken care of rooms. The Breakfast was pretty good, but not the best coffee or orange juice. Stayed 3 nights and the experience was consistently good overall of them.

Review collected in partnership with Hampton

Helpful?
Thank rogerwF8666YW
rdfulton, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for staying with us. We are changing the brand of our OJ. More 

Oakland, California
1 review
4 of 5 stars Reviewed August 9, 2016

Shared a double queen room with my daughter and baby! The room was very tight with a crib. Tended to get hot and air conditioner was not adjustable to a cooler temp . Noise from it cycling on and off all night was disturbing.

Review collected in partnership with Hampton

Helpful?
Thank janetp691
rdfulton, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

We are replacing several of our old A/C with new ones. Thank you for staying with us. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hampton Inn Charlotte / Matthews

Address: 9615 Independence Pointe Pkwy, Matthews, NC 28105-2782
Location: United States > North Carolina > Matthews
Price Range: $115 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn Charlotte / Matthews 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Hampton Inn Charlotte / Matthews Hotel Matthews
Hampton Inn Matthews
Matthews Hampton Inn
Hotel Style:
#2 Family Hotel in Matthews
#4 Business Hotel in Matthews
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