We were traveling to Myrtle Beach and stayed at Best Western Lumberton NC. After 10 hours of traffic we were glad to get settled in and have dinner and Rest. We had two adjoining rooms and began bathing children and settling down. Upon entry after dinner we discovered our TV did not work so the front desk came up and confirmed so we asked them to just change out the TV from another room but were told this was not allowed and we would have to move. They were moving us to the room on the other side and stated it was also adjoining. It was not adjoining even though their diagram of hotel showed it was. The front desk clerk stated we had to move because she had marked the room as occupied. We told her we were not moving as we were exhausted. The bathtub in the room would also not drain. I have contacted the manager on four occasions to discuss the issues we had but I’ve never received the courtesy of a callback.…
Great place for a stopover on a long trip. Many restaurants and stores close by. Room was clean and comfortable. We traveled with our 2 dogs so they put us in a ground floor room close to grassy areas which was convenient. Staff was friendly and helpful. We will definitely use this hotel again.
Overall clean room, cozy bed, great shower head. Doggie areas were nice to have. Just a bit noisy, but that's not the hotels fault. One suggestion, have road worker trucks park out back away from rooms.
The hotel is deceiving in that it is along the highway and you’d expect the rooms a to be kind of tired based on the type of place and location. Quite the contrary. The room was in great shape and super clean. Considering it it’s pet friendly, that was remarkable, It was super comfortable for me and my large dog
I didn't realize Best Western had such poor quality motels. True, this is a 2 story catwalk building. No elevator. It's in the parking lot of Walmart. No security. Tractor trailers park in front of your room. When do you see a motel attached to Walmart? Never. No privacy. Can't open curtains for light. Yes, it is a renovated room but not for me. Lowest class building with tiny pool. Ice machine broken. Creepy.
Spent one night while on the road. Staff was very accommodating and pleasant. Our room was clean, bathroom was clean, and everything was in working order. The breakfast was adequate, a typical Best Western breakfast. Location was essentially in a Walmart parking lot, but there were many dining options in the area. Easy access to the interstate. I would stay here again.
Hotel was awful. Staff was rude. My first night there was a Stray cat in my room that relieved itself in my room and the staff made ME get it out. 2nd night there were flies and gnats in my room. Disgusting
We were traveling with kids and the room cleanliness was very bad. The sink water drain was not working and we had to use the other room for basic amenities. The pillows were so hard which we cannot use at all. The room had a distinct odor and on top of it, the hotel had a motel kind of feeling.
My family and I stayed 7 nights, we were disappointed in the options available at breakfast, and the very watery coffee. Also the noise from the parking lot was insane. Cars racing through. The rooms themselves were clean and comfortable. We were not aware there was no elevator and this was difficult for our elderly parents as we were put on the 2nd floor and told they were sold out and couldn't put us on the ground floor! However we noticed several rooms available throughout the week. It is conveniently located near the exits to the highway and many food locations and shopping is close by.
I love that the room did not have carpet. Because hotels with carpet have bad odor and this room did not have a bad odor. Location is good, a lot of fast food restaurants are near and other shopping stores.