We loved this place ! Everything about it. Views are breathtaking! from everywhere. Staff are friendly,warm,knowledgeable about everything. Lots to do.Great location. Our room was great, and clean . We didn’t get one with lake view this time. Has refrigerator. The free Breakfast buffet is great . We have already booked our next stay !
Beautiful, lots of character, and absolutely loved the flowers. Would like a microwave in room and better water pressure. The breakfast was great. Location good. There were spider webs everywhere outside. Nice place to stay. Very family oriented.
I really don’t understand the complaints of some of the other reviewers about this hotel. It is really clean, the room is comfortable, everything works as it should, the bed and sofa are comfortable, the air is cold, the Wi-Fi is strong and works well, the staff is extra friendly and helpful, the room is quiet even though the hotel is full, and the view of the lake and the mountain backdrop is spectacular. Is this an older hotel that has been remodeled? Sure it is. So what, it’s nice and clean. It is a good place to stay while you visit Waynesville, Maggie Valley, GSMNP, or even Asheville. Or, you could just stay right here. There’s plenty to do right around this lake.
The Terrace at Lake Junaluska is nice. If I were traveling on business, I would LOVE to stay in a place like this! But it's not perfect. PROS: 1. The view of the lake from many places in the hotel is spectacular. 2. It's quiet! At least, it was for our stay. 3. The employees are very nice. 4. There is a huge, gorgeous room on the 2nd floor that feels like a giant living room. 5. The hotel is very clean. 6. Breakfast is very good for a hotel breakfast. (I gotta say, I would not want to pay $14 - the going rate for walk-ups - for that breakfast. It's not THAT good.) CONS: 1. It feels old. Obviously, it has been cared for. But it still feels old. 2. The bed was very uncomfortable. 3. On the bed was a very slick sheet and a thick, heavy duvet. I would wake up cold, pull the duvet up, wake up too hot an hour later, push the duvet away, then repeat. Many hotels put a conventional light-weight blanket in each room. Not The Terrace! 4. Heating and air unit in our room was ... strange. It didn't work the way you'd expect. 5. Parking options are not great. The hotel sits on a hillside. Most parking is situated where you have to hike up and down hill.…
Clean and fresh smelling room, a little smaller than normal to include the bathroom. No microwave in the rooms, had to go downstairs to the business office to heat up food. The breakfast especially the eggs was terrible.
First, the few positives: The location and the view from outside the hotel are Perfect. The facilities and rooms are clean. Staff are friendly. Many attempts of updates and upgrades. The truth: The only way to improve this facility, is to demolish this very old and structurally very wrong building and build a proper one. It is a perfect spot for a nice new hotel. Whatever I say, it will be watered down. You cannot understand until you see it or experience it yourself. The room lakeside (although clean) is awful by all standards: Very small. Two average size persons cannot move in the room at the same time Bathroom (and shower) is tiny, 2mm before the door hit the toilet seat (the door was filed around the updated toilet seat). The single unit air conditioner is not just extremely loud, the sound is amplified due to the wrong room structure. The windows (which are sealed closed for safety) cannot open for few inches for fresh air exchange and windows are dirty (you cannot clean them) and the view of the lack is blurry. Sleep quality is terrible. Back pain in the morning is guaranteed, after struggling to fall asleep. Walls are not sound proof… you will hear the loud air conditioner from the next room to the right and the toilette flush and shower from the left one. The view of lakeside rooms 1401-1422 (all 4th floor rooms) you will see the roof of the 3rd floor and way ahead the lake itself. Rooms 1502-1520 are partially obstructed by the below roof. I am not sure about every numbers of 6th floor (logically, it should be fine… but again there is nothing logic about this building) $14 per person hot breakfast (below mediocre) breakfast was from 7:30 to 9am. I arrived at 8:42 and the biscuits were hard and the gravy was cold. Scramble eggs. although not from powdered boxes, but close enough. I was able to scrap few spoonful of oatmeal from the bottom of the pot. No bread or pastries of any kind. No juices. The big dining restaurant has a feel of nursing home cafeteria ….. my suggestion: when you build a new hotel, hire a cook and prepare proper breakfast and charge appropriately. I just Do Not Understand How and Why this hotel achieved the "Traveler's Choice 2021" by Tripadvisor !!!!!!…
Beautiful view of this area/lake. Very good food. Had lunch there salads and pasta very large portions enough for 2, took home and had for diner! Lake Junalusksa is basically in Maggie Valley, This community is really a very nice area with lodges, B&B, large lake with boating and white swans. Walking path around the large lake. If you do not know about it, you will just pass by it and I'm pretty sure that's the whole point for the locals!. It's a real gem.
We stayed at The Terrace because it had a convenient location not far from the visitor center of the Great Smoky Mountains National Park. This was a good base to stay at while we explored the area, including the Great Smoky Mountains, Asheville, and the Blue Ridge Parkway. The hotel and our room was incredibly clean. The room wasn't spacious, but it was fine for a two-night stay. It was nice to have a lake view room, but the windows did tend to fog up easily making it difficult to see the view sometimes. We stayed on the top floor in room 1608 where the view of the lake was great. In the mornings, we were able to pick up a free continental breakfast box that we could take with us. It included items like a breakfast bar or muffin, a hard-boiled egg, piece of fruit, yogurt, and orange juice. There's a small gift shop in the lobby where you can purchase beverages, snacks, and souvenirs. The area around the hotel in nearby Waynesville had a lot to offer as well, including super markets (Publix and Ingles) and restaurants, and a cute downtown area. We would definitely stay at this hotel again when we want to visit the mountains in the future.…
Even though I'm only about an hour and a half away, this was my first time in this area of NC. I was here with friends for a retreat, and this was the hotel they had chosen for the attendees to stay. I have to say despite its age, it was VERY clean and the rooms had been updated. My friend and I enjoyed our stay, and I'd definitely stay here again. All the staff working here (from check out, cleaning staff, and in the dining area) were very friendly and helpful.
The hotel is so clean. The views are breath taking if you have a lake side room or go out on the porch. The back rooms have an ugly view that's what we had. Just a hill. The beds are are not very comfortable. That is the only downfall. The employees are so friendly. The breakfast due to covid wasn't great, but it was breakfast. They could have stopped it all together, so I'm grateful for what they did have. Plus the lady working was wonderful. I will hopefully return one day.