We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Candlewood Suites Jacksonville

Traveler (48)
Room & Suite (19)
Pool & Beach (1)

About

#18 of 30 hotels in Jacksonville
Location
Cleanliness
Service
Value
At Candlewood Suites Jacksonville, NC, we put the amenities where they really count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the overstuffed recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high speed Internet. Candlewood Suites Jacksonville, NC is within walking distance of many local favorite restaurants. For those guests that prefer to Dine In , a fully stocked Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as Sodas, Snacks, and Ice Cream. Candlewood Suites Jacksonville, NC provides our guests a free fitness center and a comfortable place to do laundry in our Free Guest Laundry room. Much larger than the average hotel room and significantly more affordable than a corporate apartment, the Candlewood Suites is the perfect home away from home for relocation, project, temporary assignment or training needs. Unlike a corporate apartment, the Candlewood Suites does not require a lease or minimum length of stay. Whether traveling for business or leisure, for one night or several months, Candlewood Suites is the solution to your temporary housing needs.
Read more
Property amenities
Fitness Center with Gym / Workout Room
Pool
Free parking
Room service
Free High Speed Internet (WiFi)
Business Center with Internet Access
Meeting rooms
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Wheelchair access
Show more
Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals

Location

Full view
42Car recommended
Grade: 42 out of 100
38Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
119 Penny Ln, Jacksonville, NC 28546-7169
Getting there
Albert J Ellis Airport13 mi
Simmons Nott Airport28 mi
See all nearby hotels
114Reviews
1Q+A
15Room tips
Traveler rating
  • 54
  • 27
  • 11
  • 8
  • 14
Time of year
Traveler type
Language
Selected filters
  • Filter
  • English
Popular mentions
The rooms are on par for the candlewood level. No complaints but it is not 5 star hotel nor is it intended to be one. Jacksonville NC doesn't have a ton of options and does book pretty quickly so you have limited options. The hotel is ok but keep your expectations on par.
Read more
I an awesome time they let me check in early due to my flight being early the front desk staff was awesome they answered all my requests the room I stayed in was clean and the bathroom had hot water. It was even great they accept pets I watched my sons dog while he was busy with wedding plans and the staff live my son's dog. I would definitely recommend this place and heads up to all staff that helped me.
Read more
I stayed at this location for a whole week since I was in town for business. Upon walking in; I was hit with an odd smell. I figured maybe it’s just the lobby. I checked in and went up to my room but still the smell persisted. I got into my room and wanted to cry. The dishwasher was rusty down to the floor. The bathroom wasn’t all that great either just really old. The place didn’t strike me as clean. As the week went by I noticed the other guests there definitely looked more like long term homeless people who sat around outside smoking all day. There was a guest with an extremely huge pit bull who was living there and scared the hell out of me. I decided to check out the gym; turns out the “gym” is just a few machines and free weights squished into the cafeteria/laundry room. People were coming to buy things and gawking at me trying to workout. After this experience I will never stay at another Candlewood. The smell in that building made me sick for days.
Read more
I had to stay here for 2 weeks for business. I travel frequently and have stayed at candlewoods in the past. I’ve also stayed in older but well maintained candlewoods. This is definitely old but not maintained. Everything is torn, dirty and most of all smells terrible. My room smelled so badly - even candles wouldn’t cover it up. Apparently there is a new manager who is very nice and is trying. They have a table set up in lobby with juice, waters and cookies which is a great idea. All staff were extremely nice and friendly. But apparently the owner of the hotel will not invest for improvements to his property based on the decrepit condition. Do yourself a favor and head to mainstay suites the next block over. Cheaper and much ckeaner
Read more
Response from IHGService, Guest Relations Manager at Candlewood Suites Jacksonville
Responded Jan 31, 2019
Hello Patty D! Thanks for your love for Candlewood Suites. We are grateful for the chance to host your business trip. It's nice to know that you noticed our wonderful staff. They go above and beyond to make guests feel at home. I understand the frustration of facing an uncomfortable stay, and I'm sorry this happened. I will share your comments with upper management in the hope that future upgrades will be made and proper maintenance will be achieved. Looking forward to see you again. Best, Anna R Case Manager IHGService
Read more
DO NOT STAY HERE My husband and I stayed here originally in room 411, I walk in and it looks nice, the heater made an awful smell but no big deal. I lay my 4 month old daughter down to change her diaper and roaches crawl out of the bed, from behind the table AND the walls. Absolutely horrible. I go down to complain, they apologize and tell me that matinee isn’t here until Monday, this happened on Saturday night. So she offered to move us to a different room on the second floor. My husband went down and turned the room upside down and didn’t find any roaches, it smelled a little bit better as well. Originally I was pleased until I began putting out things in the fridge and three more roaches ran out from behind it. The next day, five more found in the kitchen and one crawling up the wall. We moved hotels right after at 1 AM, absolutely horrible customer service and cleanliness. The bathrooms are also horrible and had mold falling from the shower curtain and the shower head. Yes this may be a good deal to stay but unless you like the smell of weed in the hallways and roaches crawling around your food, id find somewhere else to stay.
Read more
Response from IHGService, Guest Relations Manager at Candlewood Suites Jacksonville
Responded Jan 27, 2019
Hi Lexy R, Thank you for choosing our hotel for your travel needs and for sharing your experience. I do appreciate your positive remarks on our room design and decor. Although it is with dismay to learn that the overall room cleanliness was an issue. We always make sure our accommodations are pristine prior to guest's arrival, forgive us for the shortfall. I am sorry your family had to go through this challenging ordeal. I'd like to ask more information about your stay, so I can forward to the hotel management about this matter for internal training with the housekeeping team. I sent you a private message. Again, thank you for your review and for being our guest. I look forward to your response. Best, Zel N. Case Manager IHGService
Read more
Previous
PRICE RANGE
$86 - $144 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites jacksonville hotel jacksonville
LOCATION
United StatesNorth CarolinaNorth Carolina CoastJacksonville
NUMBER OF ROOMS
105
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing