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TownePlace Suites Jacksonville

Traveler (35)
Room & Suite (33)
Dining (3)

About

#7 of 30 hotels in Jacksonville
Location
Cleanliness
Service
Value
Whether traveling to the Jacksonville area on military or government business at Camp Lejeune, New River Air Station, or Camp Geiger, or leisurely visiting Wilmington, Emerald Isle, and Surf City, we are the perfect place to stay. We are centrally located to several area companies and local attractions; shopping, dining and entertainment are only 2 miles away and coastal beaches just a 30 minute drive.
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast included
Business Center with Internet Access
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Microwave
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Quiet
Hotel links
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Location

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Contact
400 Northwest Drive, Jacksonville, NC 28546
Getting there
Albert J Ellis Airport11 mi
Simmons Nott Airport29 mi
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189Reviews
7Q+A
35Room tips
Traveler rating
  • 98
  • 64
  • 11
  • 11
  • 5
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Popular mentions
Enjoyed our 2 day stay in a king studio suite. Although the room was smaller than anticipated it had everything you would need including cooktop, microwave, toaster, etc. Free breakfast was very nicely done with real eggs, fruit, made to order waffles and sausage. Room was quiet
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Response from Anette H, General Manager at TownePlace Suites Jacksonville
Responded 2 weeks ago
We are glad to hear that you enjoyed your trip. We hope to see you again the next time you come to town.
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Overall a nice place with good customer service and people. The elevator is so slow though! Room and beds are nice and comfy. Took hot water a good while to get to room but will recommend! Perfect location!
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Response from Anette H, General Manager at TownePlace Suites Jacksonville
Responded 4 weeks ago
Thank you for your review. I wish there was something that we could do to make the elevator faster. I completely understand your frustration.
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The staff at this hotel truly made us feel like guests in their homes. Bobby and Heidi were especially helpful. The hotel itself is very well thought out anticipating guests needs. The location is excellent in proximity to stores and restaurants in Jacksonville.
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Response from Anette H, General Manager at TownePlace Suites Jacksonville
Responded Feb 22, 2019
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the TownePlace Suites Jacksonville. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the TownePlace Suites Jacksonville and we hope you choose to create more memories here whenever your travels bring you back to Jacksonville.
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Stayed here in August came back again in January. Customer service was great the first time but second thumbs down. Breakfast and the room were about the only thing that wasn’t a let down. So much noise much more than my first visit. I probably should have called the second
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Response from Anette H, General Manager at TownePlace Suites Jacksonville
Responded Jan 21, 2019
Thank you for bringing this to our attention. I will review credit card procedures with my staff.
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Most uncomfortable night sleeping in our car at a rest stop last night due to TownePlace Suites by Marriott's serious lack of communication and unprofessionalism. We booked our room over a month ago so we'd have a comfortable place to stay after playing a show on the coast last
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Response from Anette H, Manager at TownePlace Suites Jacksonville
Responded Oct 15, 2018
I do apologize about your recent experience. It looks like you reservation was made as part of a complimentary trade out through our director of sales and your company. Upon investigating the situation I was told that your company was notified about the situation. Since your room was made as part of a complimentary trade out and not being charged for, nothing was charged to your card so there is nothing to refund. As I am sure you are aware Hurricane Florence and then Michael have devastated our area. We hope to see you again when conditions in the area improve.
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PRICE RANGE
$122 - $213 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
towneplace suites by marriott jacksonville hotel jacksonville
LOCATION
United StatesNorth CarolinaNorth Carolina CoastJacksonville
NUMBER OF ROOMS
86
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