Very clean and comfortable property. Excellent location. Front desk employees friendly and helpful. Nice beds and linens, plenty of pillows and towels in bath. Nice, newer TV. Only complaint about room is A/C fan too loud. Laid a towel over it. Good breakfast, very clean dining area.
Appears newly renovated, great room. Clean. Bathroom clean, well stocked, looks new. Hallways free of trash/debris. Front desk staff very friendly. Haven’t tried breakfast yet. Close to dining and shopping. Quiet room on the 4th floor.
Disappointed!! We’ve stayed at this hotel many times since it opened. The room had a moldy, closed up smell. The pillows were extremely soft, even using two pillows they were still too soft. The refrigerator is old and small. They have done “upgrades” over the years, but yet still have the same old 1984 shower head with weak water pressure. Definitely not worth the money we paid!
There are a few overarching factors that warrant a lower star review for this hotel, but I’m giving it four stars for two reasons: 1) the issues we encountered are largely outside of the control of the management on-site at the hotel and 2) the staff (especially Austin) did everything they could reasonably do to ensure a pleasant stay, and did so in a polite, friendly manner despite being completely sold out and swamped with non-stop phone calls. The rooms themselves are outdated - lots of warped wood, grease stains on the headboard, and small TVs too far from the bed to actually watch. By far, the largest issue I encountered was the lack of RFID enabled keys to unlock the rooms and side building doors. The outdated keys currently being used are extremely sensitive to any magnetic contact such as phones, car keys, and credit cards. Beyond that, even after getting a key reactivated (which I had to do no less than 10 times during my 3 day stay), it still didn’t work 90% of the time, requiring me to request assistance from the front desk or housekeeping, who’s keys did work. The manager did explain that they plan to move to the digital key system but COVID-19 has delayed that. A few other other issues with the room themselves, which the property can improve on, were a broken battery cover on the TV remote which kept falling off, an iron with a lot of burnt-on remnants, which would all but guarantee ash marks on any shirt you iron, and toilet paper roll holders that are of the same quality you’d encounter at a shady gas station which results in the rolls constantly falling off. At the end of the day, Austin and his team did a phenomenal job keeping up with a chaotic and stressful weekend during which thousands of individuals descended on the adjoining convention center property, and that’s why this property deserves four stars instead of two.…
Room was alright. Nothing special. Staff is unprofessional and unorganized. Poor leadership. Had an unauthorized extra charge to my card by the "cleaning" staff. Which management and hotel greeting staff state they can not explain because house keeping is granted access to guest personal information and reserve the right to additional charges if they choose. Hotels by Hilton should be stayed at very sparingly if possible until management gets this problem corrected.