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BEST WESTERN PLUS Goldsboro

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191 Reviews from our TripAdvisor Community

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Showing 190: English reviews
A TripAdvisor Member
2 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here for one night only long enough to sleep. It wasn't a pre-planned stop. We happened to check in around 1/1:30am with two young kids in tow. Check in was fairly quick and painless until we got to our assigned room. My husband and I were not able to open our room with key card given and room... More 

Helpful?
Thank A TripAdvisor Member
Ross H, General Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Thank you for making the effort to share your thoughts with us. We value you as a guest, and I apologize for the confusion you encountered at check in time. I appreciate you letting me know where additional training is needed. Please contact me at rhalvorson@zmchotels.com if you are coming back to the area. I hope you will stay with... More 

Painted Post, New York
Level Contributor
163 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed August 20, 2016 via mobile

Hotel was nice enough, beds where comfortable and rooms where clean. That said the room I had on the fifth floor was so hot that my wife had to go down to a room on the first floor to get around. The staff could not fix my reservation problems using points for rooms as they couldn't get a hold of... More 

Helpful?
1 Thank scott g
Ross H, General Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Scott G, Thank you for staying with us and sharing your review. We welcome all constructive criticism, as it helps us to get better. I would like to get some further details about your stay, and attempt to gain your support back. Please contact me at rhalvorson@zmchotels.com. I hope you will give us the opportunity to restore your confidence... More 

Charlotte, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 18, 2016

Staff was WONDERFUL!!! Made sure I had water after a hot day, had food in the lobby, and let me use a conference room for a short meeting that ended up being 4 hours without issue. Always a smile on their faces and eager to please. Rooms are clean and OK for a short stay or an inexpensive family trip.

Review collected in partnership with Best Western

Helpful?
Thank Joe P
Ross H, General Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Joe P, Thanks for staying with us and posting your nice comments and good rating. I'm glad you found us to be a good value and that we met your lodging needs. I would be happy to hear what areas we could look at that would have made your experience even better. Please contact me at rhalvorson@zmchotels.com if you... More 

Prince Georges County, MD
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 17, 2016

I would certainly stay here again. I was there for my family reunion and the hotel was full with others from 2 different family reunions. They even took a bus. When I was there before, it was the Holiday Inn....Seems they have renovated the rooms and they are quite nice. Lovely hotel and excellent staff. Breakfast was good, never as... More 

Review collected in partnership with Best Western

Helpful?
Thank MzTina608
Ross H, General Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear MzTina, Thank you for taking the time to write and submit your review of our hotel. It is our goal to provide our guests with the utmost in service, comfort, cleanliness, value and facilities, and I am glad we exceeded your expectations. We really appreciate your recommendation and look forward to welcoming you back on a future visit. Sincerely,... More 

Battle Creek, Michigan
Level Contributor
7 reviews
3 hotel reviews
3 of 5 stars Reviewed August 15, 2016

Me and my wife arrived a day earlier then our preregistered dates of August 12 and 13 for her 50 Year High School Reunion. The hotel manager and front desk personnel registered us for Thursday night August 11th and stated that they would confirm our dates for August 12 & 13 the next day. On Saturday, August 13th our room... More 

Helpful?
Thank Bradford L L
Ross H, General Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Bradford L L, We take great pride in our staff and apologize that your experience didn't reflect our dedication to providing excellent guest service. I have spoken with the front desk agents who handled your check in, and provided additional training on managing group reservations. Our goal is to provide exceptional service on every occasion, and I hope you... More 

1 review
1 of 5 stars Reviewed August 12, 2016 via mobile

Came her to stay for our Anniversary, only to be told we are not getting the room I booked and apparently there is nothing they can do tonight. What a way to start a Anniversary. Thanks Best Western 😠

Helpful?
Thank Anna D
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Anna, I am very sorry to learn that your anniversary did not start out as special as you had intended. That is certainly not what we would have wanted for you. While you can request a specific room type at the time of your reservation there are times when they end up not being available when you arrive due... More 

2 reviews
1 of 5 stars Reviewed July 20, 2016

My wife and I neither one smoke, yet after we checked out we were charged a $250 "Smoking Fee". I called several times and management never returned my calls. Staff eventually started hanging up on me. Filed a complaint with the Best Western Corporate Headquarters, hopefully they can intervene.

Helpful?
Thank Mark F
Ross H, General Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Mark F, Thank you for taking the time to make me aware of the disappointment you had during your recent stay with us. If you would like to discuss this further, please contact me via rhalvorson@zmchotels.com. Sincerely, Ross Halvorson More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed July 19, 2016

Good location and quality service. Friendly and helpful staff. Reasonable price. Highly recommended for overnight stay and family reunions. Numerous restaurants in close vicinity by car. Across street from WalMart and Sam's.

Review collected in partnership with Best Western

Helpful?
Thank ZMHx2
Ross H, General Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear ZMHx3, Thanks so much for sharing your nice comments about your recent stay with us. I'm glad we exceeded your expectations and that you found us to be a good value. I hope you will be our guest again. Sincerely, Ross Halvorson More 

Albany, NY
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 11, 2016

After 2 failed room assignments, the 3rd was in good order. I usually stay at this hotel when in Goldsboro (couple times a year) and find that the stay itself is amenable. Breakfast and wifi are the amenities I look for and they offer a good choice of food and the wifi is good. This last trip was clouded by... More 

Review collected in partnership with Best Western

Helpful?
Thank CarolfromAlbany
Ross H, General Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Carol, Thank you for staying with us and sharing your review. I'm sorry you had to experience two room moves and offer my apologies for the discomfort and inconvenience you experienced. I hope we can demonstrate our commitment to your satisfaction. Your support and recommendation means a lot to us, and we hope to continue to earn it in... More 

Warrensburg
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 28, 2016

We will always consider a Best Western Plus after our stay in Goldsboro, NC. Very pleasant, has everything you need. The most comfortable bed ever. Very friendly, clean and felt at home. There was a nice pool that was outside which was great since it was hot. The breakfast was as good as if it had been a restaurant. The... More 

Review collected in partnership with Best Western

Helpful?
Thank Nancy S
Ross H, General Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Nance S, I'm so glad to hear you had such a wonderful time at our hotel. I will be sure to pass your positive comments about the variety of our breakfast bar and the staff attentiveness to the attendants. The housekeeping staff here will also be delighted to hear your comments about the bed. We hope to see you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Best Western Plus of Goldsboro, proud home of the Seymour Johnson Air Force Base, invites you to experience some good ole southern hospitality. Whether you are a professional business traveler passing through or coming to our area, or family vacationers looking for an affordable, and dependably comfortable hotel close to some of North Carolina s most beautiful beaches, Best Western Plus of Goldsboro, will be sure to deliver a high quality guest experience with excellent service. Goldsboro is centrally located in Wayne County, which is home to several wonderful and interesting attractions. We re just minutes from Seymour Johnston Air Force Base, a short drive to the Mount Olive Pickle factory, and less than two hours from Topsail Beach, and the Atlantic Ocean. Other area attractions include the Bentonville Civil War Battle Ground, the ECAP (formerly the George Whitfield) Sports Complex, Nahunta Pork, and you won t want to miss the beautiful Cliffs of Neuse State Park. Traveling with a precious furry companion? We gladly welcome pets!Planning a Wedding Reception, Family Reunion, Graduation Party, or other special event? We have the meeting space that you need, at a price you can afford! So come give us a look-see, you ll be glad you did. With our Can-Do Attitude and Service with a Smile, our Hospitality Team will be sure to exceed your expectations. ... more   less 

Additional Information about BEST WESTERN PLUS Goldsboro

Address: 909 N Spence Ave, Goldsboro, NC 27534-4269 (Formerly Holiday Inn Express Goldsboro)
Location: United States > North Carolina > Goldsboro
Price Range: $93 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Goldsboro 2.5*
Number of rooms: 122
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Also Known As:
Holiday Inn Express Goldsboro Hotel Goldsboro
Holiday Inn Goldsboro
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