I wanted to like this place as my memories of Franklin were of a simpler time and I don’t need fancy hotels. (We used to stay in The Franklin before it was closed down). Booked through an online site, so that was easy enough and thought the price for 3 nights wasn’t too bad. Upon arrival we found the front door to the office locked., which seemed strange for 530p. There was a phone located on an exterior ledge with a request to call announcing our arrival. After a few minutes someone showed up to check us in. We were on the bottom floor, which now after having read additional reviews, we should have requested upstairs. The floors looked to have been recently replaced and the room actually looked pretty good (for a budget motel). I did not notice a musty smell that some other reviewers had commented on. Maybe the changing of the floors helped to resolve that issue. The mattresses were comfortable. The bathrooms still need some updating. The faucet handles in the tub for the hot and cold water were loose and turning the water off could be tricky, but the shower was very strong, so that was a plus. If this was the extent of our stay, I’m good. The main issue was the noise. It looked like some construction contractors were occupying some of the rooms above ours and the noise (moving of furniture (?) and heavy footsteps) went on through out the night. In noting some of the other reviews, it appears the motel may be used frequently by groups working in the area as some of the other concerns noted regarding 2nd floor noise was what we had experienced. We will likely look to stay elsewhere on our next trip to Franklin but I hope some improvements can be made to The Sapphire Inn to help preserve the small town personality of Franklin.…
Excellent stay when my car broke down near Franklin. Was hesitant to stay, but found the rooms to be clean and comfortable. Staff was friendly. Would definitely stay again if in the area. Thanks for the hospitality.
DiRTY AND NASTY IN BAD SHAPE!!!remodeled but doors not safe and mildew smell!! Would never stay there again!!! The only heater that had was portable. We only stayed a couple hours and had to pay for 2 nights!!!
I am always satisfied staying here. I pick this location every time I need to stay in Franklin. Always clean and good friendly customer service . When something came up, they did everything you could to get it right as quickly as possible
This hotel was comfortable for a couple nights. It was very clean. It was pet friendly. Walking distance to several restaurants. Wi-Fi available. Comfortable beds. Coffee available in the lobby. It was very reasonably priced.