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Fairfield Inn Fayetteville

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Fairfield Inn Fayetteville
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196 Reviews from our TripAdvisor Community

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Showing 193: English reviews
Toronto, Canada
Reviewed December 19, 2016

Stayed at this location on our way back from Florida. This is an older hotel but very well managed and maintained. This hotel also offers during weekdays a snack and breverage which was nice touch for a Fairfield as those are usually offered at Residence Inn. Hotel was also a waking distance to restaurants and fairly big shopping center. Would...

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Helpful?
Thank Businessdude101
Raffael O, General Manager at Fairfield Inn Fayetteville, responded to this review

Thank you for taking the time to complete this Survey in regards to your recent stay at the Fairfield Inn Fayetteville. From the staff and myself, we appreciate your comments and wish you and your family a blessed holiday season. Sincerely, Raffael Ormeggio raffael.ormeggio@marriott.com

Reviewed December 9, 2016 via mobile

Very cheerful staff, cozy environment. Pleasant employees. Great location. The rest of my party did not care for the exterior rooms but agreed everyone was hospitable. It seems like the place is in a state of restoration. Maybe it was just general upkeep. Rooms seemed a bit worn but decent enough for a nights stay. Check in guy was great...

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Helpful?
Thank Jeffrey G
Raffael O, General Manager at Fairfield Inn Fayetteville, responded to this review

Thank you for sharing your experience at the Fairfield Inn Fayetteville through the Guest Satisfaction Survey. From the entire staff and myself, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our...

Charleston, South Carolina
Reviewed December 6, 2016

This is a fixer upper property of Marriott. The desk staff were excellent. I wish I could rate them differently. However, the room was not very clean. The pillows smelled dirty and the sheets did not seem laundered. There was also trash in the trash cans. I did not sleep under the sheets.

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Helpful?
Thank Allover777
Raffael O, General Manager at Fairfield Inn Fayetteville, responded to this review

Dear Guest, I am sorry our hotel did not meet with your approval. We appreciate your comments of the service. Sincerely, Raffael Ormeggio General Manager

Warm Springs, Oregon
Reviewed November 14, 2016

Very quick check in and front desk staff was professional. Small lobby and eating area. Outdoor pool. 1 elevator, but there are outdoor stairs at each end of the building. Rooms are small. Decor is in need of upgrade and remodel. Bed mattress was a little tired, but the pillows were nice. Very small bathroom, ie cannot not close door...

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Helpful?
Thank e h
Raffael O, General Manager at Fairfield Inn Fayetteville, responded to this review

Dear E H, Thank you for sharing information about the hotel on this web site. We appreciate your time and consideration. Sincerely, Raffael Ormeggio General Manager

Orlando, FL
Reviewed November 11, 2016

It's one thing to rate a hotel on it's general appearance but quite another to rate the overall performance of the hotel's management. Basically the room was very clean and presented well however, there was a dead fly on the mirror over the bathroom sink and a used wash cloth on the shower curtain rod that I missed on first...

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Helpful?
Thank paull2002
Raffael O, General Manager at Fairfield Inn Fayetteville, responded to this review

Dear Guest, We are sorry that your stay was not a good one. I received no e mail or message to contact you but in the e mail we send out to people who check out is my personal cell number incase of any issues. Please feel free to contact me there or at the hotel number 910 487 1400...

Reviewed November 7, 2016

My sisters and I stayed for about 10 days. Our reservations were originally for Fairfield Inn in Lumberton unfortunately, they were shut down due to flooding. We were provided excellent service by all staff, Marcus, Amani, L'Keisha, Toni and Cynthia were exceptional! They went above and beyond to ensure our stay was a pleassant one. Including the General Manager. Always...

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Helpful?
Thank anne M
Raffael O, General Manager at Fairfield Inn Fayetteville, responded to this review

Dear Guest, From the entire staff and myself, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again very much. Sincerely, Raffael Ormeggio raffael.ormeggio@marriott.com

Lebanon, Virginia
Reviewed October 23, 2016 via mobile

Being a loyal Marriott customer I selected this property solely based on location. Room was Marriott Clean and well appointed. Bed was comfortable and the HVAC worked fine. Staff was super courteous. Breakfast was above average with an excellent selection. Be aware that this property is semi-exterior. If you want the security of an indoor room Ask for a room...

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Thank ClinchMtnMan
Raffael O, General Manager at Fairfield Inn Fayetteville, responded to this review

Dear Guest, From the entire staff and myself, we appreciate your feedback and hope to see you back again real soon. Sincerely, Raffael Ormeggio General Manager

Southport, North Carolina
Reviewed October 9, 2016

Instead of riding out Hurricane Matthew near the coast of North Carolina, my husband and I decided to head inland for peace of mind and to use our Marriott certificate. Upon careful consideration, the Fairfield Inn Marriott in Fayetteville was chosen due to relatively close proximity and being a Marriott affiliate. Reservations were made through the Marriott reservation system and...

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Thank Ladd298
Raffael O, General Manager at Fairfield Inn Fayetteville, responded to this review

Dear Lillian and Peter, From the entire staff and myself we appreciate your feedback and hope to see you again real soon. Sincerely, Raffael Ormeggio General Manager

El Paso, Texas
Reviewed September 21, 2016 via mobile

Below are all of the pictures off hairs in the bathroom area: shower, floor, toiket, and sink. They offered a measily 700 points! Breakfast was great and the service was nice, but the filth is something that I can't overlook. I am still wating to I hear from the manager. I would stay elsewhere in the future.

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Thank Hsphoser36
Raffael O, General Manager at Fairfield Inn Fayetteville, responded to this review

Dear Guest, Please accept my apologies for your room not being as clean as it should have been. We are conducting an internal investigation as to why this happened and we will be using this to hopefully illuminate it form happening again in the future. We appreciate your feedback. Sincerely, Raffael Ormeggio General Manager

Reviewed September 4, 2016

I had noted in my reservation I would be traveling with my 2 autistic grandsons. Upon arriving the front staff was extremely kind, went out of their way to provide a wonderful room for their needs. The manager Raffael emailed me several times beforehand ( I was on the road and didnt see it) to ask if I had any...

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Helpful?
Thank Tara S
Raffael O, General Manager at Fairfield Inn Fayetteville, responded to this review

Dear Guest, From the entire staff and myself we appreciate your feedback and hope to see you again in the future. Sincerely, Raffael Ormeggio General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Newly renovated facility located adjacent to Cross Creek Mall. ... more   less 

Additional Information about Fairfield Inn Fayetteville

Address: 562 Cross Creek Mall, Fayetteville, NC 28303-7246 (Formerly Fairfield Inn Marriott Cross Creek Mall)
Location: United States > North Carolina > Fayetteville
Price Range: $88 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn Fayetteville 2.5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Fairfield Inn Marriott Cross Creek Mall Hotel Fayetteville
Fairfield Fayetteville
Fayetteville Fairfield Inn
Hotel Style:
#14 Business Hotel in Fayetteville
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Questions & Answers

Here's what travelers have asked, with answers from Fairfield Inn Fayetteville staff and other travelers.
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Questions? Get answers from Fairfield Inn Fayetteville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ground floor rooms have direct access to parking lot.”
 of 5 bubbles eh741, Nov 14, 2016 | Read review
“Empty beer boxes on the balcony at the entry to the room just down from mine and cigarette smoke half the night under the door.”
 of 5 bubbles paull2002, Nov 11, 2016 | Read review
“The rooms on the third floor are enclosed and do not have balconies.”
 of 5 bubbles Ladd298, Oct 9, 2016 | Read review
“both interior and exterior rooms”
 of 5 bubbles 905taras, Sep 4, 2016 | Read review
“Our room faced the front...the main strip...good view. room 344.”
 of 5 bubbles soldierboy173, Jul 14, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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