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Embassy Suites by Hilton Fayetteville/Fort Bragg

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4760 Lake Valley Drive, Fayetteville, NC 28303
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1 room 1 adult
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Embassy Suites by Hilton Fayetteville\/Fort Bragg
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638 Reviews from our TripAdvisor Community

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Raleigh, United States
4 of 5 stars Reviewed 2 days ago NEW

My first stay at this hotel in June went very well. This stay in February did not go as well. I had a toilet that stopped up late one night. The maintenance man came to the door and gave me a plunger and left. I had to call back for Drano. He came in this time and helped. At the... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Bettie M
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed here on the way to Florida. Nice rooms, great pool/ spa and plenty of treadmills for exercise😀 Breakfast was well prepared and nice variety. We will put this on our list of regular stops going south. The staff was friendly and polite, rooms are spacious.

Helpful?
Thank Grizz99
Fayetteville, NC, United States
1 review
2 of 5 stars Reviewed 1 week ago NEW

Many of the vending machines were empty, or out of order. Pool was complete KAOS. The thing my family likes about Embassy Suites is the breakfast. Well, this one was terrible. Everything was under cooked with the exception of the bacon which was cooked to death. The breakfast area was a mess, and very poorly laid out. After three attempts... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank William N
New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was wonderful for my entire extended family. We all found ourselves in Fayetteville for a death of a family member, and the Embassy Suites ended up being a real oasis for us. We had the added challenge of a massive snowstorm up the the east coast, so the majority of us had to extend our stays for several... More 

Helpful?
Thank Mary S
Megan H, Guest Relations Manager at Embassy Suites by Hilton Fayetteville/Fort Bragg, responded to this review

Dear Mary S, On behalf of all of our team here at Embassy Suites by Hilton, Fayetteville/Fort Bragg I would like to personally thank you for your excellent review! We pride ourselves in having modern, clean rooms for our valued guests. Our staff strives to ensure all of our guests are provided with a certain level of excellence in customer... More 

Apex, North Carolina
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 1 week ago

Initially excited when we checked in since it looks brand new and and as upscale as an Embassy Suites can be. Get to our room though and it's cold as refrigerator, heat doesn't work, walk into the bedroom side of the room and there is a big torn hole in the curtains. We are paying $178 a night for this?... More 

Helpful?
Thank krutigli
Gastonia, United States
1 review
3 of 5 stars Reviewed 1 week ago

Staff here is awesome, with the exception of GM. He smiles a lot and makes a lot of promises but really fixes nothing. Internet here is <56k even for Diamond members. Has been this bad for the last 6+ months and nothing has been done to address it in that time. Good hotel so long as you don't require the... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Michael S
McLean, Virginia
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

One of the nicest hotels in Fayetteville. Tremendous breakfast buffet. Rooms are nice, however the lighting/power control is strange, if not just plain wrong. If you turn off the light/switch by the door to the room, the lights, AND THE POWER, go off on both sides of the bed. Even the clock radio turns off (no electrical power)...

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank kevininmclean
Megan H, Guest Relations Manager at Embassy Suites by Hilton Fayetteville/Fort Bragg, responded to this review

Dear kevininmclean, On behalf of all of us here at Embassy Suites by Hilton™, Fayetteville/Fort Bragg I would like to thank you for your great review of our property! I am so happy our team was able to provide you with such great service. We strive for excellence in service and experience for all of our valued guests and are... More 

Fairfax
Level Contributor
5 reviews
4 hotel reviews
1 of 5 stars Reviewed 1 week ago via mobile

Driving to Fayetteville with guaranteed reservations at the Embassy Suites. We called because of traffic at 6:30 PM to make sure our reservation was good. We said our ETA was 10:30. We asked if she needed our name and were assured by the desk clerk we were good until 1 AM. Upon arrival at 10:25 we were greeted by same... More 

Helpful?
Thank James R
Megan H, Guest Relations Manager at Embassy Suites by Hilton Fayetteville/Fort Bragg, responded to this review

Dear James R, I would like to personally extend my apologies on behalf of our team for the trials you incurred. Our hotel strives for excellence in accommodations and service. It is disappointing to we hear that we have not met such expectations with you. This is not a normal occurrence at our property. I will discuss this with our... More 

Woodbridge, United States
1 review
4 of 5 stars Reviewed 1 week ago

This is the best hotel in Fayetteville. The customer service and staff are super friendly and helpful. They strive to make your stay an enjoyable and comfortable stay. Always look forward to staying in the Embassy Suites.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kenneth A
Megan H, Guest Relations Manager at Embassy Suites by Hilton Fayetteville/Fort Bragg, responded to this review

Dear Kenneth A, Thank you for the thoughtful review and for choosing to stay with us here at the Embassy Suites by Hilton™, Fayetteville/Fort Bragg. I am pleased to hear that you were able to take full advantage of our amenities. Our team strives to provide each of our valued guests with an exceptional experience and are always happy to... More 

Tampa, Florida
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Pretty new Embassy in a town without a lot of good choices - but this would be a winner anywhere. Very nice lobby, the usual extra large Embassy rooms and well trained friendly staff. Almost enough to make we want to overnight in Fayetteville.

Helpful?
Thank Neil A
Megan H, Guest Relations Manager at Embassy Suites by Hilton Fayetteville/Fort Bragg, responded to this review

Dear Neil A, Thank you so much for taking the time to write your excellent review! Our staff strives to provide a certain level of excellence in service and I am pleased to hear we have succeeded! We look forward to having you stay with us again should your future travels bring you to Fayetteville. Sincerely, Megan Haley Guest Relations... More 

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