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Extended Stay America - Fayetteville - Cross Creek Mall

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4105 Sycamore Dairy Road, Fayetteville, NC 28303 (Formerly Extended Stay Deluxe - Fayetteville - Cross Creek Mall)
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Extended Stay America - Fayetteville - Cross Creek Mall
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136 Reviews from our TripAdvisor Community

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Washington DC, District of Columbia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed December 19, 2015

Unless you've come for Fort bragg business, the location is inconvenient: it's about 6-7 miles off i-95 and in an area where there's nothing really around it. As can be expected from extended stay, I had two rooms: a bedroom and a separate living room/kitchen combination. The kitchen cupboards, however, were curiously entirely BARE: there was absolutely nothing in them... More 

Helpful?
Thank jane n
1 review
5 of 5 stars Reviewed December 11, 2015

I made my reservation online as an Extended Stay Perks member and called the day before to request a specific room location. Leon Morrisey, the Assistant Manager, answered the phone and took the time to listen to my questions and answer them fully, He went the "extra-step" to reserve the deluxe king suite I wanted -- top/third floor corner suite.... More 

Helpful?
Thank GoingSouthSteve
Monroe, Washington
1 review
5 of 5 stars Reviewed November 28, 2015 via mobile

The front desk woman, Whitney, was extremely friendly and went out of her way to make sure we had everything we needed for our stay and actually took the time to have a conversation with us each time we came down and even remembered what activities we had planned for the day. Her friendliness and amazing customer service really were... More 

Helpful?
Thank eatygert
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 13, 2015

Driving from Orlando FL to New Jersey stopped for the night. The hotel is about a 20, 25 minute drive off the I-95, but worth the drive. Close to shopping mall and restaurants.Other hotels in the area. Area felt very safe. Pet friendly a plus! 25 dollars pet fee very affordable. The day before check in I email the Hotel... More 

Helpful?
1 Thank Marisa B
Houston,TX
Level Contributor
88 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed August 12, 2015

I had no idea that the Hilton properties don't allow pets, which is where we usually stay. So, I began the hunt for a hotel who does accept pets. Many of the hotels along our route were full already. Those pet owners book ahead! We were traveling to VA with my son's Chinese pug and needed a place to stay.... More 

Helpful?
1 Thank Lisa W
Barboursville, Virginia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 7, 2015

The King suites are 2 rooms. The kitchenette is old school but functional. The refridgerator keep thing cool but not as cold as I'd like. The bed is nice and comfortable and the fold out couch is comfortable. That's saying alot for a fold out couch. The breakfast is a grab and go, coffee, fruit, muffins, and oatmeal but for... More 

Helpful?
1 Thank JokjH
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for your great review of our property. I’m thrilled we were able to provide you with a home away from home experience! I truly appreciate your comments regarding our friendly staff and I’m so pleased to hear that you enjoyed all the amenities our hotel has to offer. Thank you again for sharing your experience with us. We... More 

Summerville, South Carolina
Level Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed August 2, 2015

A suite is more like it, it's not just a room. Upon arrival into this room you are greeted by a welcoming seating area and a small kitchenette. You will need to let the front desk know upon arrival that you need utensils and pots and pans. They will deliver this for you!! The staff went above and beyond to... More 

Helpful?
2 Thank mephdude
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for your great review of our property. I'm thrilled that our staff was so accommodating and was able to take care of all your needs. I truly appreciate your comments about our spacious rooms, fully equipped kitchens and quiet atmosphere. Thank you again for your review. We look forward to seeing you again, should your travels bring you... More 

Kisumu, Kenya
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 24, 2015

We chose to stay at an extended stay because we needed a hotel for a week. Almost immediately we started to notice issues. The room wasn't cleaned after the previous guests and there was no toilet paper. The freezer was also still full with meat which had left a bloody pool on the bottom. After trying for ten minutes to... More 

Helpful?
2 Thank Jennifer F
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness and service issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be using your comments as a training tool to ensure we are thoroughly inspecting guest rooms and responding to guest... More 

Kuwait City, Kuwait
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 20, 2015

This review for an online booking experience with ExtendedStayAmerica" through their website for "August 2015" When trying to cancel your reservation from "extendedstayamerica.com" online you get the following message: "The reservation couldn't be cancelled. We were not able to cancel the reservation online. If you need to cancel your reservation, please do so by calling the hotel directly between 8:30am... More 

Helpful?
Thank Q8Traveller
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for taking the time to write a review of our hotel. I would like to start off by apologizing for the difficulties you experienced through our online booking site. We strive to make sure our booking process is as convenient as possible. I will forward your concerns with our website to our Senior Management in an effort to... More 

Vicenza, Italy
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed July 16, 2015 via mobile

I'll get straight to the point! I was excited to stay here because it looked very nice and I thought it was perfect for my family & I (2-adults/2-children) and it is.. But... You have to clean with your own cleaning product because they left everything in our room dirty! We had hair balls all over the floor, stuff spilled... More 

Helpful?
Thank Victoria W
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable,... More 

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