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Hilton Durham near Duke University

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Guests1 room, 2 adults, 0 children
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Traveler (34)
Room & Suite (31)
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About

#18 of 71 hotels in Durham
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Hotel completed full, multi-million dollar renovation including all guestrooms and suites as of September 2018. Located 2 miles from Duke University & Duke Medical Center. Only hotel in Raleigh Durham area to offer certified "Allergy Friendly" PURE rooms. All rooms feature mini fridge, digital laptop safe, HDTV with 60+ High Definition Channels and music. Complimentary wireless Internet access in all guestrooms and lobby. Courtesy transportation within a 5 mile radius. Complimentary on-site parking. 24 Hour Hilton Fitness by LifeFitness®. Complementary 24 hour Business Center (PC+MAC.) Seasonal outdoor pool & whirlpool. Starbucks® We Proudly Brew Coffee Bar. Bluestone Grille & Bar offering seasonal flavors of Carolina, and featuring a bountiful Hilton Breakfast Buffet.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Billiards
Darts
Pets Allowed ( Dog / Pet Friendly )
Wifi
Public wifi
Paid wifi
Internet
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Non-smoking rooms
Suites
Allergy-free room
Air conditioning
Room service
Safe
Refrigerator
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Hotel links
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636Reviews
7Q+A
29Room tips
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Popular mentions
Nice rooms. Elevator situation is terrible. Wat was on average 5-10 minutes. Food too expensive in hotel. $16 for a less than average breakfast buffet was ridiculous. Service was very friendly. Rooms were extremely clean and upgraded. For a Hilton, kind of disappointed and might or might not recommend.
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Review collected in partnership with Hilton Hotels & Resorts
Response from dougpender10, HR Director at Hilton Durham near Duke University
Responded yesterday
Dear dgraz18, Thank you for your feedback from your recent stay. I am glad to hear that our service was friendly and that you found your renovated room was clean! Regarding the elevators, I can understand your frustration having to wait, and I sincerely apologize for the inconvenience. We did have one of our two guest elevators to go out of service recently, but as soon as the issue was discovered, the service company was called to diagnose and make repairs. Unfortunately it did take some time for the necessary parts to arrive which caused slower service with only one elevator in operation. Both elevators are now in service, and we typically do not have elevator outages of any length at the hotel, but I am sorry you had to experience this. Regarding the buffet, we do appreciate your feedback. In addition to the two buffet options, we do have an a la carte breakfast menu as well as different offerings at our Starbucks kiosk, in hopes that we can provide different prices and a variety of options. We will review your feedback with our restaurant team, as it sounds like they may not have informed you of these options, or the fact that the buffet price also includes cooked to order eggs, coffee to-go, and bottled water. We hope that you will give us a second chance if you are in the Durham area again, and please do not hesitate to contact me directly if I can assist with a reservation. Thank you again for taking the time to share your feedback and for being a valued guest! Kind Regards, Doug Pender Doug.Pender@Hilton.com
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Hotel's Favorite
I was in town for a quick impromptu trip to see my parents and chose this location as it was pet friendly. I arrived early before arrival and the first floor room I had requested was not available but they were able to get me into a room on the 4th floor and still near the elevator for the pup which was great. The rooms were excellent and even though I had an adjoining room it was super quiet. It was super spacious more than enough space for my dog to have his own side of the room! I had access the executive lounge which was a plus and well stocked. Service from the AM to the PM to the Auditor was always top notch and greeted with a smile. The only downside I saw was that while being near the elevator we still had to walk a while to get the front or side door for the pup to use the bathroom. Will certainly be back!
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From poor (putting it lightly) management, to family getting stuck in elevators more than once, to not having the room cleaned until we tracked down the room attendants, to cigarette smell permeating the room, to televisions not working to extremely over priced food that the wildlife would have passed on...we saw it all at this poorly run and poorly managed establishment. Management should seek EXTENSIVE training and customer service skills. The sales department which “assisted” us was absolutely HORRIBLE and shouldn’t even have jobs. This was, by far, the most uncooperative, rude batch of individuals we have EVER encountered. The ONLY two positive things about this entire establishment was the day we left and Jamika, our bar tender. She was FANTASTIC! That woman should be running this entire place or have a management position. Her attitude, demeanor, and overall customer service skills are FANTASTIC!! She was the BEST part of our stay!
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Response from dougpender10, HR Director at Hilton Durham near Duke University
Responded yesterday
Dear AmyNewsh, Thank you for taking the time to provide feedback from your recent visit. I am very sorry that you had a bad experience at our hotel. Please know this is not a typical experience of the many guests we serve, and we strive to provide exceptional service and clean and comfortable accommodations to every guest that comes to our hotel. We rely on our guest feedback to know how we are doing, and where we can improve. Thank you for recognizing the hard work of Jamica, and we will make sure to commend her for a job well done. Thank you for being a valued guest and for sharing your feedback. Kind Regards, Doug Pender Doug.Pender@Hilton.com
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The front desk staff went above and beyond to make us welcome and comfortable. The room was immaculate, well appointed and the beds were very comfortable. The pool area was well maintained, with comfortable furniture. We wouldn't hesitate to stay here again!
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Review collected in partnership with Hilton Hotels & Resorts
I want to thank the front desk staff for their kindness. I want to thank Danny in the breakfast area for making my feel always at home. Clean rooms. Great property location (forest view), nice and clean hotel, great people.
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PRICE RANGE
$108 - $174 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton durham near duke university hotel durham, hilton hotel durham, durham hilton hotel
LOCATION
United StatesNorth CarolinaDurham
NUMBER OF ROOMS
195
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