21c Museum Hotel Durham
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About
#17 of 78 hotels in Durham
Location
4.7
Cleanliness
4.6
Service
4.4
Value
4.1
Located in the heart of downtown Durham and occupying the historic Hill Building, 21c Museum Hotel Durham is a 125-room boutique hotel, contemporary art museum, cultural civic center, and home to Counting House restaurant. Stay with us and the iconic Fuchsia Penguin. The world has changed over the last several months and here at 21c, we have made some changes too. One thing remains constant. Our top priority is the safety and wellness of our teammates and guests. Our website has everything you need to know to return to travel with 21c. We can't wait to welcome you back to The Counting House and 21c Durham!
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Walking tours
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Sauna
Restaurant
Breakfast available
Wine / champagne
Banquet room
Meeting rooms
Spa
Massage
Steam room
Baggage storage
Concierge
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Bathrobes
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Art Deco Style
Boutique
Location
111 N Corcoran St, Durham, NC 27701-3207
21c Museum Hotel Durham
Getting there
Great for walkers
Grade: 92 out of 100
92
Raleigh-Durham Airport
10.4 mi•
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64 Restaurants
within 0.3 miles
930Reviews7Q+A100Room tips
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A great old bank building transformed into a great hotel, The staff was friendly and helpful in a place that was otherwise too”hip” for us. We felt very welcomed. The bar was fabulous and the bartenders made it feel like your neighborhood pub.
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The best I can say about the room is that it’s clean. Stayed there in September 2023 and am still waiting for them to return the deposit they mistakenly took. The room itself was clean but there was no instructional support such as wifi codes, restaurant hours or gallery hours. We called down to get ice and we’re met with a hostile attitude as well as a long delay for ice. The bathtub was a massive health and safety risk and there was such a large gap between the door and the floor we had to put a towel down. The only good point was their valet service who were charming and helpful. Really not worth the money they charge to deal with them and the attitude afterwards.
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Date of stay: September 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from M Ryan, General Manager at 21c Museum Hotel Durham
Responded Sep 29, 2023
Dear Passport, Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Durham. We are truly sorry that your experience did not meet your expectations and please allow us to express our sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer and therefore your feedback is vital to us. Should you still require assistance to rectify any billing issue, please feel free to contact our FOM at jacqueline.gomez@21chotels.com to promptly rectify. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team 21c Durham.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Well located, interesting concept for a hotel. Located in a former bank, hotel is also an art gallery. Rooms are nicely laid out. However, the execution is lacking. Beds are not good, the deadbolt on our door failed, the shower head spewed water everywhere. There is a Nespresso machine in the room, that's a nice touch--but its probably the noisiest home appliance I've every heard. If they do a better job running this hotel, it could be 5 stars.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from M Ryan, General Manager at 21c Museum Hotel Durham
Responded Sep 29, 2023
Dear Ericj, Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Durham. We are truly sorry that your experience did not meet your expectations and wanted to share that this is not our standard. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is vital to us. Please rest assured that we are following up and taking the appropriate measures to address the shortcomings and prevent a future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team 21c Durham.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is so unique and we loved our stay here. All of the staff were so helpful and friendly and we had a great experience with the GM Michael. Our room was perfect--the bed was comfortable and everything was spotless. We really enjoyed the restaurant too! Thank you Michael and your team for your hospitality and for making our stay so special--we will be back!!
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from M Ryan, General Manager at 21c Museum Hotel Durham
Responded Sep 13, 2023
Dear April, Thank you ever so much for the fabulous review! We are delighted to hear of your positive experience & hope to see you again in the not too distant future. Warm Regards, Team 21c Durham.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A beautiful and unusual hotel! Great location, great ambience, great rooms. Walking distance to restaurants, sights and the Durham Bulls. Take in the phenomenal contemporary art in the building when you're there. Also, kudos to the staff. Very friendly and helpful.
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from M Ryan, General Manager at 21c Museum Hotel Durham
Responded Aug 18, 2023
Dear Robert, Thank you very much for the amazing review! It is so very much appreciated & hope we can welcome you back again in the not too distant future. Warm Regards, Team 21c Durham.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a few issues during our visit but they were easily and professionally resolved by the new manager Michael Ryan. Our room was very comfortable and clean, it was a really beautiful hotel with a great concept. I have been trying to make an excuse to return and say again! Food was excellent, the valet staff were full of laughs and very kind. The restaurant was definitely one I would enjoy again! The museum was really cool, you could explore at odd hours and included a lounge sofas in the vault which was a remnant from the building previously being a bank. Overall would gladly visit again!
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Date of stay: June 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Definitely make some time to see the vault and tour the very eclectic collection of art!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from M Ryan, General Manager at 21c Museum Hotel Durham
Responded Aug 8, 2023
Dear HBmelissak, Thank you ever so much for the fabulous review! It is so very much appreciated & we hope to see you again in the not too distant future. Warm Regards, Team 21c Durham.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I arrived around 12:30 a.m. and was told someone had checked into my room already. That was the first red flag. I told the night employee I called the hotel a few days ago to alert them I would arrive late at night. The employee proceeded to give me a key to the room anyway. Red flag number two. I headed to the room and to my suprise, their was a man snoring in the bed! This is not cool or make me confident this hotel is safe. The night employee called the manager, upgraded me to another room and I requested to be refunded. Security and room safety procedures are lacking. The night employee could not explain who was in my room and did not have a record of them checking in. This is a serious safety issue and should be fixed asap.
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Date of stay: July 2023Trip type: Traveled solo
Value
Location
Room Tip: Skip this place for somewhere safer
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Michael Ryan, General Manager at 21c Museum Hotel Durham
Responded Jul 11, 2023
Dear Nusilusipanama, Thank you for sharing your experience at the property last week & please accept our most sincere apologies for the incident at check-in. There is certainly no excuse for this error & we have since ascertained what occurred on the night in question. Additional training for the new Front Desk team has commenced in an effort to ensure this does not ever reoccur. Should you wish to discuss further please do not hesitate to reach out & as mentioned upon your departure we would welcome the opportunity to have you return in the future. Sincerely, Team 21c Durham.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at the 21C for a business trip in May. During the stay I spoke to reception on several occasions to explain that I had been overcharged twice on my credit card from the hotel. Reception staff said there was a technical glitch and they would get this resolved. At check-out they said I would get a refund for both recharges (equating to circa USD 320) and the hold of USD 100 they had put on the card for any misc expenses. It's now nearly 2 weeks later and I have not had any refunds and any emails I send as follow up bounce back. Absolute nightmare.
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Michael Ryan, General Manager at 21c Museum Hotel Durham
Responded Jul 11, 2023
Dear Fionaml4972RX, Please accept our apologies for the back & forth correspondence regarding this matter. These are confirmed authorizations on the hotel side not charges, however it can on occasion be a lengthy process for the authorizations to be released for international travelers with overseas banks. We are very sorry for any confusion or inconvenience caused & do hope this will be rectified very soon. Sincerely, Team 21c Durham.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location in downtown Durham. Was in town to see Durham Bulls play and the stadium was a short walk away. Plenty of food and drink near the 21C, this was a good choice or us. The room (King, 12th floor) was clean, very comfortable, good space for 2 people and quiet. Check in/out was smooth & efficient; everyone we spoke to was extremely friendly and helpful. We throughly enjoyed our weekend. Would definitely stay here again for future Bulls trips.
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Check Hotwire for rates
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Michael Ryan, General Manager at 21c Museum Hotel Durham
Responded Jul 11, 2023
Dear LBradley, Thank you ever so much for the fabulous review! It is very much appreciated & we hope to see you again in the not too distant future. Warm Regards, Team 21c Durham.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The hotel is overpriced and overall lacks maintenance and care. I stayed in two different rooms because the first one was dirty at check in and then the housekeeper forgot to clean it the second day. The second room I was moved to was larger but equally neglected. Filthy floor, lacking glasses, missing shampoo and body wash. A bit of a disaster. The housekeeping is basically not existent and while the front desk staff is very gracious and helpful, there is very little they can do. This is a management problem that if not fixed, will make customers go somewhere else. This was my first trip to Durham on a two year project starting this year and next month I will be staying somewhere else. I would not recommend this hotel to anyone. Location is great but it is simply too filthy to consider as an option in downtown Durham. In the first room, I found a takeout receipt from a previous guest dating a couple days before my arrival and wig? Hair from a previous guest. Simply disgusting. On the second room, in the dilapidated sofa, there was a baby pacifier… clearly no attention to cleaning……
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Date of stay: June 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Ron Morin, General Manager at 21c Museum Hotel Durham
Responded Jun 5, 2023
Trekker2020, I am so sorry to hear about your experience and apologize for the poor housekeeping you have reviewed here. I would appreciate an opportunity to speak with you directly and attempt to make amends. Please contact me directly at the hotel, as all of us to 21c Durham would love to win back your confidence. Most sincerely, Ron Morin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$139 - $243 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaDurham
NUMBER OF ROOMS
125
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Frequently Asked Questions about 21c Museum Hotel Durham
Which popular attractions are close to 21c Museum Hotel Durham?
Nearby attractions include NC Escape (0.08 miles), Durham Performing Arts Center (0.2 miles), and American Tobacco Historic District (0.3 miles).
What are some of the property amenities at 21c Museum Hotel Durham?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at 21c Museum Hotel Durham?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at 21c Museum Hotel Durham?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at 21c Museum Hotel Durham?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to 21c Museum Hotel Durham?
Conveniently located restaurants include The Parlour, Pizzeria Toro, and Mateo Bar De Tapas.
Are there opportunities to exercise at 21c Museum Hotel Durham?
Yes, guests have access to a fitness center and a sauna during their stay.
Is 21c Museum Hotel Durham located near the city center?
Yes, it is 0.2 miles away from the center of Durham.
Are any cleaning services offered at 21c Museum Hotel Durham?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at 21c Museum Hotel Durham?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does 21c Museum Hotel Durham offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.