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21c Museum Hotel Durham

Traveler (351)
Room & Suite (72)
Dining (13)
Certificate of Excellence

About

#17 of 71 hotels in Durham
Location
Cleanliness
Service
Value
Certificate of Excellence
Located in the heart of downtown Durham and occupying the historic Hill Building, 21c Museum Hotel Durham is a 125-room boutique hotel, contemporary art museum, cultural civic center, and home to Counting House restaurant. Stay with us and the iconic Fuchsia Penguin.
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Property amenities
Free High Speed Internet (WiFi)
Room service
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Sauna
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Boutique

Location

Full view
100Great for walkers
Grade: 100 out of 100
53Restaurantswithin 0.3 miles
17Attractionswithin 0.3 miles
735Reviews
5Q+A
97Room tips
Traveler rating
  • 408
  • 178
  • 75
  • 38
  • 36
Time of year
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Language
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  • English
Popular mentions
Excellent Hotel the ambiance , staff, rooms, dinning it's all 5 Star. We are coming back again and again. Highly recommend. The Gallery is well curated , staff is extremely professional and the rooms are impeccably designed.
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Response from KristinDrake, General Manager at 21c Museum Hotel Durham
Responded yesterday
Hello Companion07147459969, Thank you for taking time to complete our survey. I'm so happy to see you enjoyed your stay with us! We enjoyed your time here as well, and would love to have you stay with us again the next time you're in Durham. Upon your return, please feel free to contact me with any questions or requests. Best Regards, Kristin Drake | General Manager T 919.956.6705 kdrake@21cHotels.com | 21cDurham.com
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The hotel was unique and very clean. Staff were courteous. We were in town for a quick overnight stay so unfortunately didn't have the time to explore the entire property. The room was very clean and loved the style. Hotel is in an excellent location and we were able to walk everywhere. We would definitely stay here again when back in town and hopefully spend more time looking through the museum and experiencing the restaurant/lounge.
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Response from KristinDrake, General Manager at 21c Museum Hotel Durham
Responded 2 days ago
Hello Paradise40285377547, Thank you for taking time to complete our survey. I'm so happy to see you enjoyed your stay with us! We enjoyed your time here as well, and would love to have you stay with us again the next time you're in Durham. Upon your return, please feel free to contact me with any questions or requests. Best Regards, Kristin Drake | General Manager T 919.956.6705 kdrake@21cHotels.com | 21cDurham.com
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Great location, friendly staff, quirky hotel! Beds were comfy and room was large. Lots of eating options within walking distance of hotel- very convenient! Valet is pricey at $25 per night.. We will definitely return!
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Response from KristinDrake, General Manager at 21c Museum Hotel Durham
Responded 2 days ago
Hello Dale A, Thank you for taking time to complete our survey. I'm so happy to see you enjoyed your stay with us! We enjoyed your time here as well, and would love to have you stay with us again the next time you're in Durham. Upon your return, please feel free to contact me with any questions or requests. Best Regards, Kristin Drake | General Manager T 919.956.6705 kdrake@21cHotels.com | 21cDurham.com
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We used the hotel for a wedding welcome party, rehearsal dinner, wedding day breakfast, and a lot of family and wedding party to stay at. All food, service, and accommodations were first class! Unique hotel experience that made for great memories for us.
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Response from KristinDrake, General Manager at 21c Museum Hotel Durham
Responded 2 days ago
Hello Elizabeth F, Thank you for taking time to complete our survey. I'm so happy to see you enjoyed your stay with us! We enjoyed your time here as well, and would love to have you stay with us again the next time you're in Durham. Upon your return, please feel free to contact me with any questions or requests. Best Regards, Kristin Drake | General Manager T 919.956.6705 kdrake@21cHotels.com | 21cDurham.com
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The hotel looked nothing like the pictures. It was dark, dirty, and shabby. My room's deadbolt was inoperable, there was a stain on the carpet, the shower curtain had brown stains everywhere, the furniture was worn and stain, and the room was dusty. The beds were lumpy and uncomfortable. THe kitchen ran out of bagels for breakfast. The coffee tasted like mud. The hallways were loud!!!
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Response from jntdurham, Manager at 21c Museum Hotel Durham
Responded 3 days ago
Dear Travel774860 Thank you again for sharing your experience with me. I am terribly sorry for the service let downs that seemed to have haunted your time with us. Our mission is to provide a one-of-a kid experience for all of our guest and hate that we were unable to meet that mark. As mentioned during our phone call it would be our pleasure to host you again to show you the level of service that I know we are capable of. Please reach out to me directly the next time you are visiting the Durham area. Best regards, Johnathan Thompson-Director of Rooms 919.956.6708 john.thompson@21chotels.com
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PRICE RANGE
$159 - $328 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaDurham
NUMBER OF ROOMS
125
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