What I liked about this hotel: Location (central, restaurants nearby); staff - very courteous and helpful including the door staff; room - spacious and the shower was one of the best I've ever experienced in a hotel; Nespresso machine in room is a nice amenity along with free water bottles every day; bed was comfortable; WiFi was good. What I did not like: housekeeping. My towels were replaced and the garbage was removed but very strangely, the bed wasn't made and the room was not otherwise neatened or cleaned. Also, there was no shampoo. There was body wash, conditioner, moisturizer, body lotion but no shampoo. And isn't it past time that hotels moved beyond using all these tiny plastic bottles??
Hosted a meeting at the 21c Museum Hotel - EXCELLENT! Kelly and Melissa in Sales were VERY helpful in preparing for the meeting. On "gameday," Banquet Captain Jon was on top of things and understood what it takes to host a group of folks at the hotel. The service team for catering were ALL very responsive - made adjustments on the fly as needs for our meeting shifted (timing and setting). All smiles and, "Sure we can do that.." - which is EXACTLY what a meeting host under pressure wants to hear during the meeting...No problems - only solutions. That is what we got throughout the two days. FANTASTIC - from the bell stand to the front desk, to the catering and AV team - excellent, knowledgeable and friendly service - THANK YOU! Cannot ask for more - everyone of our meeting attendees enjoyed the stay. Some suggestions - It can make it even better if parking and "front of the house" staff were more obvious. One -PARKING - clear and proactive assistance with parking options (the one and only complaint I got from attendees - "not sure what to do about parking..." this is important and I think can be improved - and would make it just that much BETTER (maybe a handout with a map of parking options/locations that meeting hosts can include in the meeting registration/agenda for their attendees?).! The other suggestion - employees were ALL super helpful and friendly - but a concern is they are not OBVIOUS ti guests since they are dressed casually and in personal chosen clothing. This is especially important at the entrance/bellstand - maybe some to more way to clearly know who the staff are (they do not wear uniforms or clothing that clearly identifies them as employees. I understand and respect flexibility on clothing choice for staff (which is part of the culture at the hotel), but maybe some strong and clear way to help guests know who an employee is (prominent and/or an especially obvious and CLEARLY seen badge or pin or...? This is especially important since it s a an adaptive reuse of a beautiful old bank building, which means the entrance is not the usual large hotel lobby entrance. Some prominent and easily understood way to identify the staff - and would be helpful is not as not having uniforms is fine, but some sort of OBVIOUS way to identify hotel staff? Just a suggestion... OVERALL - fantastic - and without hesitation - HIGHLY RECOMMEND the hotel for a meeting/conference. We had 25+ high level leaders from our organization, who ALL said they enjoyed the facilities, the overnight rooms, the amenities and the catering. ** We also had one OFFSITE event - dinner at the very nearby (simple walk) DURHAM HOTEL rooftop - which was outstanding and added to the overall "Durham experience" for our meeting attendees.…
Great location downtown and I really like the concept .... but ..... dirty wine glasses left in hall outside my room. Pube in bathroom sink. Sink did not drain properly. I get the sense that the place hasn't been deep cleaned- concerning in these COVID times. Check in excellent. Valet service perfect. But they need to sweat the details. You can do better!
Stay somewhere else. Not sure what the issue is…supply chain, lack of staff? But most irritatingly my ‘comforter’ was a towel. Cmon. I called 3 x and went to the desk and last call at 9 pm, night 2, I was brought 2 more towels to keep warm. Photo attached. Other frustrations were lack of caffeinated coffee in room, not cleaning my room, light bulb out in shower, not changed despite also mentioning that in the please bring blanket calls, and out of coffee downstairs on morning 2.
My wife and I recently stayed two nights in Durham at the 21C hotel there. It was in a great location and we had a great corner room overlooking Tobacco park. From the valet, to the front desk, we received excellent customer service.