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Fairfield Inn & Suites Durham Southpoint

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#28 of 70 Hotels in Durham
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Fairfield Inn & Suites Durham Southpoint
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85 Reviews from our TripAdvisor Community

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Showing 82: English reviews
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Tampa, Florida
Reviewed 4 weeks ago

I have stayed in many Fairfields, and this one completely blew me away. Has the feel of an upscale full-service: Incredible water feature in an atrium-type setting. 6 floors, great staff - an absolute GEM and the most impressive product that I have seen offered by the Fairfield brand. I will DEFINITELY be staying here again when I return to...

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Helpful?
Thank Scott M
Twin Cities, Minnesota
Reviewed 4 weeks ago

We've just returned from a 12 day road trip during which we stayed in 11 different properties. I wouldn't have a problem staying again in any one of them. Each mostly met my expectations--a few exceeded them. All of the lodgings were in the $65 to $110 price range and all would be considered 2- or 3-star properties. The pluses...

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Helpful?
Thank Easyflyer
New York City, New York
Reviewed February 13, 2017

There was really nothing special about this place. Room is average, and even though we requested a late checkout, they forgot to inform the housekeeping staff. There is a skeleton crew at night...1 person at front desk, and a bartender who has to run around like a nut to not only pour drinks, but make and deliver food to tables...

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Helpful?
Thank gsalami
Mallory K, Guest Relations Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

Dear gsalami, Thank you so much for your feedback on your most recent stay with us. We value providing the best service to all our guests so it pains me to read that your stay with us did not meet your-or our- standards. If you would like to contact me directly, I would like to be able to speak with...

Los Angeles, California
Reviewed January 5, 2017

I would really like to recommend this hotel, but can't. Here is the big negative: housekeeping. I stayed here over the New Year's holiday, visiting family. My parents also stayed here and experienced some of the most frustrating housekeeping service they've ever had. Unfortunately, this is not the first time. Of the three times they've stayed at this hotel, 2...

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Helpful?
Thank jel172
Mary Jane R, Front Office Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

jel172, Thank you for taking the time to fill out a survey on TripAdvisor. We are truly sorry that you feel you are unable to recommend our hotel to other travelers. As our General Manager had discussed with your father previously, we have taken steps to rectify this matter at the property level and have positively moved forward with our...

Miami Beach, Florida
Reviewed December 8, 2016

This hotel is nice. The concierge/front desk (Steve) offered excellent service when I checked in. There is a Chic-fil-A across from the hotel which is convenient if you don't want to travel far to eat.

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Helpful?
Thank Sheila B
Mallory K, Front Office Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

Sheila B, We are so glad that you enjoyed your stay. We do enjoy having the chick-fil-a across the street from us. We hope to see you again in the near future!

Reviewed December 7, 2016

We stayed here in August 2016 during a long road trip where we were visiting colleges for our oldest son. We have stayed at several Marriott hotels before, so it wasn't a stretch to book a hotel here. I am so glad that we did, as it was a great choice. The grounds when we arrived were gorgeous, despite being...

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Helpful?
Thank MakingOurLifeMatter
Mallory K, Front Office Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

We are so glad that you had such an enjoyable stay with us. We are very proud of our staff members and are glad you were able to experience their great personalities as well! Please do come see us when your travels bring you back to Durham!

Tallahassee, Florida
Reviewed November 27, 2016 via mobile

Excellent Staff and beautiful location A hot tub would be awesome! Heated pool needed more heat!! Complimentary breakfast awesome We enjoyed the room with a morning view of the sunrise that was breathtaking and thrilled to be so close to all of our favorite restaurants and we went to Jared's! The Southpoint Mall on Renaissance Parkway has it all!! An...

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Helpful?
Thank beachbound70
Mallory K, Front Office Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

beachbound70, We are thrilled that you had a great Thanksgiving stay at our property. We have revamped our breakfast as well, not sure if that was during your stay, but if not, we hope you are able to come back and enjoy some more breakfast and another great sunrise!

charlotte nc
Reviewed November 20, 2016

First this is a beautiful property. Huge bonus, there is a Chic-Fil-A right across the street. When I checked in I was given keys to room 210. When I walked through the door it wreaked! Smelled like sardines! I looked everywhere thinking someone had played a joke and hid a fish or something some where. Found nothing but the smell...

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Helpful?
Thank travelingbart
Mallory K, Front Office Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

travelingbart, We are glad that there was a quick turnaround with your stay from fishy to smooth sailing. We Thank you so much for recommending our hotel and we look forward to seeing you again soon.

New Haven, Connecticut
Reviewed November 8, 2016

I'm fine with Fairfield Inns in general and I really liked the new lobby in this one. Unfortunately, I found the customer service really lacking at this hotel. I was staying with a friend and she arrived a day ahead and paid for her room; I paid for mine with points for the next two nights. Despite clearing this up...

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Thank NYerJo
Winterville, North Carolina
Reviewed November 2, 2016

I always stay at the Marriott whenever I travel. My reservation was for a king guest room but they didn't have one available when I arrived. They immediately upgraded me to the executive suite which worked out well since we were there to celebrate my boyfriend's birthday. We enjoyed the indoor pool and the fire pits on the patio. The...

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Helpful?
Thank gbarnes2002
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Connected to the Streets of Southpoint, our hotel is great for your shopping vacation. In addition, we're not far from Research Triangle, Duke University, and UNC. We also have onsite meeting space. ... more   less 

Additional Information about Fairfield Inn & Suites Durham Southpoint

Address: 7807 Leonardo Dr, Durham, NC 27713-6458 (Formerly Four Points by Sheraton Durham)
Location: United States > North Carolina > Durham
Price Range: $115 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fairfield Inn & Suites Durham Southpoint 3*
Number of rooms: 98
Reservation Options:
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Also Known As:
Four Points By Sheraton Durham At Southpoint Hotel Durham
4 Points By Sheraton Durham At Southpoint
Four Points Durham
Sheraton Durham Southpoint
Durham Four Points
Hotel Style:
#17 Romantic Hotel in Durham
#18 Family Hotel in Durham
#18 Business Hotel in Durham
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Questions & Answers

Here's what travelers have asked, with answers from Fairfield Inn & Suites Durham Southpoint staff and other travelers.
3 questions
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3 months ago
Southern Pines, North Carolina
9 months ago

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Questions? Get answers from Fairfield Inn & Suites Durham Southpoint staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Upper floor is probably quieter, there is a central core that all the rooms overlook”
 of 5 bubbles gsalami, Feb 13, 2017 | Read review
“High floor, definitely! No running feet.”
  • View from bed closest to door
  • Window facing door
 of 5 bubbles MakingOurLifeMatter, Dec 7, 2016 | Read review
“Suites are spacious and comfortable.”
 of 5 bubbles gbarnes2002, Nov 2, 2016 | Read review
“Top floor was quiet as to hotel interior and we did not even hear traffic from highway behind the hotel.”
 of 5 bubbles TerryandMarilynR, Aug 10, 2016 | Read review
“Try different rooms. Turn on the AC. Check for leaks & noise. You'll hear others ACs after 9pm when they turn it on.”
 of 5 bubbles uclatempmail, Aug 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question