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Fairfield Inn & Suites Durham Southpoint

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#30 of 72 Hotels in Durham
Certificate of Excellence
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Fairfield Inn & Suites Durham Southpoint
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74 Reviews from our TripAdvisor Community

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Showing 71: English reviews
Summerfield, Florida
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for almost 2 weeks as we helped our daughter and family with a house move. Location was central to all of our activities with convenient access to highways, stores and restaurants. The buffet breakfast was yummy, the laundry room helpful and CLEAN, our room was perfect and the staff super accommodating and pleasant.

Helpful?
Thank Terry and Maril... R
2 reviews
2 of 5 stars Reviewed 3 weeks ago

The hotel clean on the surface. Look closer, and things were a little rough and worn. No hot water for my shower (okay), but the response was "we'll get to it when we can." I expect more from Marriott.

Helpful?
Thank Aaron B
Mary Jane R, Guest Relations Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

Thank you for your feedback about your experiences from when you stayed with us. It is held in high regard, the service we provide to our guests. However, we have fallen short of that goal with you. I want to sincerely apologize for the disappointing service you experienced during your stay. When you have a free moment, I would like... More 

San Francisco, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I had to change rooms a twice. First room was not finished with cleaning and trash was on the ground and hair in multiple places. In addition, when i got to the room, it was ajar and not closed/locked. So they put me in another room on the 4th floor. The room was a bit better but found a giant... More 

Helpful?
1 Thank uclatempmail
Mary Jane R, Guest Relations Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

Thank you for your constructive and valued feedback. It is our utmost priority to provide exceptional service to our guests. In this case, however, we have fallen short. I am dearly sorry for the issues you experienced during your stay. I have passed along your comments to our staff in order to better our service to you. I would like... More 

Hamilton Parish, Bermuda
1 review
4 of 5 stars Reviewed 3 weeks ago

I visited Durham from The island of Bermuda for a track meet at Durham county stadium for the Russel E..Blunt East Coast Invitational track meet which my son and his track team Bermuda Pacers were participating. The parents had to stay in different hotel from the track team so I chose Fairfield inn because I stayed in a Fairfield inn... More 

Helpful?
Thank kenismith321
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The hotel, lobby, and rooms were much nicer than expected. Arrival and check in were easy. Upgraded to a suite for a little more space in the room. Took a little tour of facility and really found the property "pretty nice". After a lovely breakfast, however, we left for an overnight stay in Asheville. Upon our return our room had... More 

Helpful?
Thank Monique W
Mary Jane R, Guest Relations Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

Dear Monique W, Thank you for your feedback about your stay with us. I am so sorry to hear that you and your room were not properly taken care of during your stay. We take pride in the cleanliness of our hotel, however, we fell short of that standard. I have passed it along to the housekeeping department to ensure... More 

Elyria, Ohio
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 11, 2016 via mobile

My teenage son and I stayed here while visiting friends in Durham. This was the first time I used online check-in. Just stopped at the front desk to pick up our keys. Easy peasy! The gal at the front desk, and all other employees we encountered, were very friendly and helpful. In fact, we discovered our toilet seat was loose... More 

Helpful?
Thank Michelle W
Petal, Mississippi
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 11, 2016 via mobile

I recently visited Durham to assist my child in moving there. This hotel is very close to South Point Mall. The lobby is new and welcoming. The check-in was very fast no delay. We stayed on the third floor and it was very quiet. They have a small complimentary breakfast and some of the best coffee. Great stay no complaints... More 

Helpful?
Thank keyceev
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 24, 2016

Very nice property! Well maintained, staff profession and helpful. Property convenient to airport and highways. I did wish for better restaurant selection with walking distance, Chick-Fillet, Fish Bones and Beer and Burger Town Hall close. Pool area very nice!

Helpful?
Thank John N
Palatine, Illinois
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 13, 2016

We checked in our room only to find the bathroom not cleaned and food still in the refrigerator from the last guests! The mirror was completely dirty, the sink had not been cleaned nor had the shower, which still had hair in it! We received another room, with no compensation of anything. We are staying in the room, but will... More 

Helpful?
Thank mjb00
Mary Jane R, Front Office Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

Dear mjb00, I would like to thank you for taking the time to give us feedback on your recent stay with us. As we pride ourselves on delivering a memorable hotel experience during your travels, unfortunately, we have fallen short of our goal during your visit. Please accept my most sincere apology for the cleanliness issues. I have shared your... More 

Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 1, 2016

The hotel is a in a nice location. There is a Target within walking distance (you can see it from the hotel!), and the Southpoint mall a bit further away, but quite reachable by foot. The hotel had nice comfortable rooms, and a gym and a tiny pool. The rooms were well maintained and good sized, with comfortable beds. Nice... More 

Helpful?
Thank MightyPir
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Internet
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Connected to the Streets of Southpoint, our hotel is great for your shopping vacation. In addition, we're not far from Research Triangle, Duke University, and UNC. We also have onsite meeting space. ... more   less 

Additional Information about Fairfield Inn & Suites Durham Southpoint

Address: 7807 Leonardo Dr, Durham, NC 27713-6458 (Formerly Four Points by Sheraton Durham)
Location: United States > North Carolina > Durham
Price Range: $106 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fairfield Inn & Suites Durham Southpoint 3*
Number of rooms: 98
Reservation Options:
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Also Known As:
4 Points By Sheraton Durham At Southpoint
Four Points By Sheraton Durham At Southpoint Hotel Durham
Four Points Durham
Sheraton Durham Southpoint
Durham Four Points
Hotel Style:
#17 Romantic Hotel in Durham
#18 Family Hotel in Durham
#18 Business Hotel in Durham
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