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Candlewood Suites Research Triangle Park / Durham

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#36 of 72 Hotels in Durham
Certificate of Excellence
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Candlewood Suites Research Triangle Park \/ Durham
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148 Reviews from our TripAdvisor Community

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Showing 146: English reviews
Los Angeles, California
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Very disappointing stay that sealed the deal I will not be returning. Checking in was so pleasant. The rooms have gone down considerably .. the hotel looks very rundown. I actually felt more like I was in a low budget motel. The cooling unit kicked on every few minutes which was loud enough you could hear in the other room.... More 

Helpful?
Thank Shelly B
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

Very sorry to hear you did not enjoy your stay with us. It sounds like several things did not go well for you during your visit and I truly wish a member of management could have had the opportunity to correct those issues. We are actually planning a full renovation to our property starting in just a matter of months... More 

New York City, New York
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed in this hotel probably 12 times in the last 3 months (June-August). I'm a regular Candlewood guest from other locations so I can compare this branch with the rest. Hotel Rates: Hotel rates are very reasonable compared to other hotels in surrounding area. They even have promo rates if you are an IHG member which is good.... More 

Helpful?
Thank TravellingOracle
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

Thank you for taking time for such a detailed review. We definitely pride ourselves in our hospitality and cleanliness which is probably why you have returned to our hotel several times. We have a full renovation of the entire property scheduled to begin before this year is out which will certainly address any concerns in the condition area which we... More 

Kansas
1 review
5 of 5 stars Reviewed August 16, 2016

Everyone was so friendly, especially Dominique and Andreus! They went above and beyond to make sure our stay was excellent. I have never experience such wonderful customer service. I will be staying there again!

Helpful?
Thank health789
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

Glad you enjoyed your stay with and I was happy to see 2 Team Members stood out in your mind for exceptional service. Thank you, Darren Sheehan Area General Manager More 

Lancaster County, Pennsylvania
1 review
5 of 5 stars Reviewed July 26, 2016

The staff Dominique and Kendall bent over backwards to make our stay comfortable! They could have easily been very inflexible with our reservations because we had some unexpected changes. They did everything in their power to accommodate us and make our stay pleasant,

Helpful?
Thank George T
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

Well we are certainly happy to hear two our Sales & Service Associates were able to make your stay a more comfortable one and it nice for you to give them the recognition of a job well done. We look forward to your return to our hotel when Durham is back in your travel plans. Sincerely, Darren Sheehan Area General... More 

Montgomery, Alabama
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 20, 2016

Good: TV & DVD player; wired and wireless internet; Fridge with ice maker; Bad: Fridge is noisy...bangs, pops and clicks all the time; ice maker takes 2 hours to make a cup of ice(I brought my own); no DVD remote; the chair stuck in down position.

Helpful?
Thank twinreg1
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

We appreciate you taking time to review our property separating the good with the bad. I really wish we could have had the opportunity to take care of the issue with your noisy refrigerator and would have been happy to get you some ice at the Front Desk. I apologize the remote for the DVD was not in the room,... More 

1 review
4 of 5 stars Reviewed July 6, 2016

Our experience here was very positive. I loved that we had a full kitchen and fridge/freezer with dishes etc. We had an in-room coffee maker plus the free coffee in the lobby. The room was clean, wifi was fast, and the front desk staff was wonderful. The only down side to this place was no complimentary breakfast, but you have... More 

Helpful?
Thank Kristine U
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

We really appreciate your feedback on your stay and commending our hotel cleanliness, guest service and hotel amenities. Candlewood Suites as a brand does not offer breakfast however; this is why we have our full kitchenettes as well as, the Candlewood Cupboard which is stocked with Breakfast, Lunch and Dinner options for purchase along with complimentary coffee 24/7. We are... More 

Wilmington
Level Contributor
233 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed June 15, 2016

We stayed here one night after a visit to Duke Medical, which is no fun. The room was comfortable and clean and had all of the amenities you would expect. Noise does easily move between the doors that adjoin two rooms so, if they have any, I would opt for a non-adjoining room. The location is good and the parking... More 

Helpful?
Thank TallTraveler2013
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

Definitely excited to hear you fully enjoyed your stay and will be back to visit us! Next time you visit we will be sure to look for a non-connecting room for you. Thank you, Darren Sheehan Area General Manager More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 15, 2016

The positive: The price. This was a cheap room that we were basically only staying in for a few hours before a flight. Location- also pretty good as it was less than 15 mins to the airport/car rental center. The front desk person- he was pleasant. The negative: Room quality. Granted, we got here at 10:30pm. I forgot that I... More 

Helpful?
1 Thank Ally S
IHGService, Guest Relations Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

Dear Ally S, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate our rates, the convenience of our location, and our front desk staff. However, I was concerned to see that you were not impressed with our pillow case and the cleanliness of our carpet... More 

Dallas, Texas
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 10, 2016

Just a note to state that on how the staff service at this hotel is at this hotel. Domiique was the best. While at the hotel, Sheila, Ebony, and Carrleya were some of the best. During my travel, I got a flu like bug, and needed peace and quiet. They made sure that I was moved to a quieter part... More 

Helpful?
Thank WORLDISMINE1
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

Wow! I hope you are feeling better from the flu...I am so glad to hear several members of our team stood out in making your stay a more comfortable one and appreciate you naming them for recognition. We pride ourselves in our Guest Service and love to hear we have made a difference. Best Regards, Darren Sheehan Area General Manager More 

La Canada Flintridge, California
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed May 10, 2016

Good location and close to many eating places and southpoint mall. However we had some issues that made the stay not so pleasant. Staff was good the only positive thing The rooms are tiny and old looking. We were not given 2 single beds as promised. A queen size bed is too small to sleep in for 2 average size... More 

Helpful?
Thank sshahusa
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

I apologize our hotel did not meet your expectations. We certainly appreciate your praise of our team. Our entire hotel is comprised of only Queen sized beds and Candlewood Suites as a brand is an extended stay brand offering breakfast,lunch,dinner,snack items; etc. in our Cupboard for purchase with 24/7 Complimentary coffee. Cleaning of rooms is done weekly for your privacy... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
The 2004 Quality Excellence Award Winner, Candlewood Suites Durham/RTP, conveniently located at I-40 and Hwy 55, exit 278. This beautiful property is in the heart of Research Triangle Park (RTP), and within minutes of Raleigh Durham International Airport, Southpoint Mall, GlaxoSmithKline, BASF, Bayer, IBM, NIEHS, USEPA, Duke University, UNC Chapel Hill, NCCU, Duke Medical Center, and the Vein Clinic. Shuttle service is available Monday-Friday to local attractions and businesses within 5 miles of hotel. At Candlewood Suites Durham/RTP, we put the amenities where they really count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the overstuffed recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with 2 separate phone lines and FREE HIGH SPEED INTERNET. Candlewood Suites Durham/RTP provides our guests a Free Fitness Center and a comfortable place to do laundry in our Free Guest Laundry room. Candlewood Suites Durham/RTP is within walking distance of many local favorite restaurants. For those guests that prefer to Dine In, a fully stocked Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as Sodas, Snacks, and Ice Cream. ... more   less 

Additional Information about Candlewood Suites Research Triangle Park / Durham

Address: 1818 E Nc Highway 54, Durham, NC 27713-2183
Location: United States > North Carolina > Durham
Price Range: $80 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Research Triangle Park / Durham 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Candlewood Suites Research Triangle Park / Durham, Nc Hotel Durham
Candlewood Suites Durham
Candlewood Durham
Durham Candlewood Suites
Hotel Style:
#14 Family Hotel in Durham
#20 Business Hotel in Durham
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