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Candlewood Suites Research Triangle Park / Durham

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#38 of 72 Hotels in Durham
Certificate of Excellence
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Candlewood Suites Research Triangle Park \/ Durham
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153 Reviews from our TripAdvisor Community

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Showing 151: English reviews
Charlotte, North Carolina
1 review
Reviewed 2 weeks ago

Stayed at this location for four nights while in the Durham area. Hotel was kept very clean, room was in very cozy beds (we found out at the front desk that the beds are new), kitchenette was perfect as we were able to bring some things back to the room and put in the fridge. Staff is extremely friendly! Not... More 

Helpful?
Thank jenndix0n7117
San Jose, California
Level Contributor
91 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 2 weeks ago

I have been traveling constantly and really wanted a home feel, so I chose to stay here for a few nights instead of a regular hotel. I was a little hesitant after reading the negative reviews here but my stay was just fine and nowhere near the level of problems raised by some reviewers here. Consider the price I paid,... More 

Helpful?
Thank knowmyhotels
Melville, New York
Level Contributor
3 reviews
Reviewed 2 weeks ago

Great service! Excellent & Pleasant stay,CLEAN, Quient.Affordable Rates Highly recommend,definitely will stay there again.Thanks to staff,especially Kendall. I had minor issue with my reservation upon arrival,Kendall fixed it quickly,Thank you.

Helpful?
Thank rs2001stew
swansboro, north carolina
Level Contributor
61 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 4 weeks ago via mobile

Check in was pleasurable-but don't mistake because you have a pleasurable check in that you'll have a comfortable room. Using points for a stay should not entitle me to a room over the front entrance. How pleasurable it was to listen to the hum of the automatic sliding doors the entire night while basking in the glow of the covered... More 

Helpful?
Thank sethis1
IHGService, Guest Relations Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

Dear sethis1, Thank you for choosing Candlewood Suites Durham-Rtp, NC for your business needs and leaving us feedback. It is unfortunate to learn that your stay was met with disappointments due to the location of the room you were provided and how it was set up. These are not the standards of service we aim to provide and your remarks... More 

Merrill
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 27, 2016

Am NOT recommending this hotel unless they do some serious renovations. This was the absolute worst Candlewood Suites I have ever stayed in. We had a work group of 15. We took 15 different rooms. Every single room had the smell of musty mold. All of us (not knowing it) went out and purchased either candles for our room, air... More 

Helpful?
Thank Bobbi B
IHGService, Guest Relations Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

Dear Bobbi B, Your business as a frequent Candlewood Suites guest is of high value and thank you for providing feedback. We are glad to read that you found our staff, especially Kendall, commendable during your stay. On the other hand, we regret to learn that you were met with inconveniences particularly in terms of the rooms and public areas'... More 

Los Angeles, California
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 6, 2016

Very disappointing stay that sealed the deal I will not be returning. Checking in was so pleasant. The rooms have gone down considerably .. the hotel looks very rundown. I actually felt more like I was in a low budget motel. The cooling unit kicked on every few minutes which was loud enough you could hear in the other room.... More 

Helpful?
Thank Shelly B
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

Very sorry to hear you did not enjoy your stay with us. It sounds like several things did not go well for you during your visit and I truly wish a member of management could have had the opportunity to correct those issues. We are actually planning a full renovation to our property starting in just a matter of months... More 

New York City, New York
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 25, 2016

I have stayed in this hotel probably 12 times in the last 3 months (June-August). I'm a regular Candlewood guest from other locations so I can compare this branch with the rest. Hotel Rates: Hotel rates are very reasonable compared to other hotels in surrounding area. They even have promo rates if you are an IHG member which is good.... More 

Helpful?
Thank TravellingOracle
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

Thank you for taking time for such a detailed review. We definitely pride ourselves in our hospitality and cleanliness which is probably why you have returned to our hotel several times. We have a full renovation of the entire property scheduled to begin before this year is out which will certainly address any concerns in the condition area which we... More 

Kansas
1 review
Reviewed August 16, 2016

Everyone was so friendly, especially Dominique and Andreus! They went above and beyond to make sure our stay was excellent. I have never experience such wonderful customer service. I will be staying there again!

Helpful?
Thank health789
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

Glad you enjoyed your stay with and I was happy to see 2 Team Members stood out in your mind for exceptional service. Thank you, Darren Sheehan Area General Manager More 

Lancaster County, Pennsylvania
1 review
Reviewed July 26, 2016

The staff Dominique and Kendall bent over backwards to make our stay comfortable! They could have easily been very inflexible with our reservations because we had some unexpected changes. They did everything in their power to accommodate us and make our stay pleasant,

Helpful?
Thank George T
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

Well we are certainly happy to hear two our Sales & Service Associates were able to make your stay a more comfortable one and it nice for you to give them the recognition of a job well done. We look forward to your return to our hotel when Durham is back in your travel plans. Sincerely, Darren Sheehan Area General... More 

Montgomery, Alabama
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 20, 2016

Good: TV & DVD player; wired and wireless internet; Fridge with ice maker; Bad: Fridge is noisy...bangs, pops and clicks all the time; ice maker takes 2 hours to make a cup of ice(I brought my own); no DVD remote; the chair stuck in down position.

Helpful?
Thank twinreg1
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

We appreciate you taking time to review our property separating the good with the bad. I really wish we could have had the opportunity to take care of the issue with your noisy refrigerator and would have been happy to get you some ice at the Front Desk. I apologize the remote for the DVD was not in the room,... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
Official Description (provided by the hotel)
The 2004 Quality Excellence Award Winner, Candlewood Suites Durham/RTP, conveniently located at I-40 and Hwy 55, exit 278. This beautiful property is in the heart of Research Triangle Park (RTP), and within minutes of Raleigh Durham International Airport, Southpoint Mall, GlaxoSmithKline, BASF, Bayer, IBM, NIEHS, USEPA, Duke University, UNC Chapel Hill, NCCU, Duke Medical Center, and the Vein Clinic. Shuttle service is available Monday-Friday to local attractions and businesses within 5 miles of hotel. At Candlewood Suites Durham/RTP, we put the amenities where they really count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the overstuffed recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with 2 separate phone lines and FREE HIGH SPEED INTERNET. Candlewood Suites Durham/RTP provides our guests a Free Fitness Center and a comfortable place to do laundry in our Free Guest Laundry room. Candlewood Suites Durham/RTP is within walking distance of many local favorite restaurants. For those guests that prefer to Dine In, a fully stocked Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as Sodas, Snacks, and Ice Cream. ... more   less 

Additional Information about Candlewood Suites Research Triangle Park / Durham

Address: 1818 E NC Hwy 54, Durham, NC 27713
Location: United States > North Carolina > Durham
Price Range: $80 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Research Triangle Park / Durham 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Candlewood Suites Research Triangle Park / Durham, Nc Hotel Durham
Candlewood Suites Durham
Candlewood Durham
Durham Candlewood Suites
Hotel Style:
#14 Family Hotel in Durham
#20 Business Hotel in Durham
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Questions & Answers

Here's what travelers have asked, with answers from Candlewood Suites Research Triangle Park / Durham staff and other travelers.
2 questions
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fair lawn, nj usa
over a year ago
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over a year ago

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Questions? Get answers from Candlewood Suites Research Triangle Park / Durham staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Great location. Great Rates.”
 of 5 bubbles rs2001stew, 2 weeks ago | Read review
“Find a different hotel”
 of 5 bubbles bobbib45, Oct 27, 2016 | Read review
“please ask to be on the 3rd floor, it seems all rooms there are properly maintained”
 of 5 bubbles TravellingOracle, Aug 25, 2016 | Read review
“Choose a non-adjoining room on the top floor.”
 of 5 bubbles TallTraveler2013, Jun 15, 2016 | Read review
“Can't rate rooms yet as I have not stayed...just wanted to give a thumbs up for good customer service in answering questions I had”
 of 5 bubbles Independent2013, Apr 5, 2016 | Read review
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