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Marriott at Research Triangle Park

#15 of 70 Hotels in Durham
Certificate of Excellence
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4700 Guardian Drive, Durham, NC 27703
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1 room 1 adult
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Marriott at Research Triangle Park
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285 Reviews from our TripAdvisor Community

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Mesa, Arizona, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

You can tell when you have a great manager who puts customer service at the top of his/her list! The staff in this hotel were the best example of how to do it right with a huge smile on their faces! I have stayed in a lot of hotels around the world and I would have to rate this hotel... More 

Helpful?
Thank Yvonne T
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear Yvonne T, Thank you for your feedback. We have the cleanest and friendliest hotel in town. Our staff service is second to none. They truly go out of their way to make our guests feel special. We look forward to your next visit. Sincerely, Bill C General Manager More 

Carrboro, North Carolina
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Our family and many friends gathered here for a weekend-long business retirement celebration. This coincided with a major "winter weather event" involving lots of ice and snow. All of the staff were incredible. These folks spent many nights at the hotel, away from their homes, in order to keep the hotel running smoothly. Every one of them was pleasant, friendly,... More 

Helpful?
Thank clovercat
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear clovercat, Thank you for your feedback. We have the cleanest and friendliest hotel in town. The staff is extremely dedicated to keeping the hotel running smoothly even in bad weather conditions. They take extraordinary measures to make sure our guests are taken care of. We have a heated indoor pool and hot tub and a well appointed fitness center.... More 

Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a nice hotel. Modern and Clean. On site breakfast was worth it. Nice for airport travel Durham/chapel hill area. Wasn't a great spot for Raleigh travel but OK. Employees very nice and helpful!

Helpful?
Thank Robert J
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear RobertJ, Thank you for your feedback. We have a clean well appointed hotel. Our breakfast buffet includes omelets, juice and coffee. There is a menu available as well. We are located right off I40, close to 540 and five miles from the airport. A perfect location for traveling to Raleigh, Durham or Chapel Hill. Our employees are the friendliest... More 

Columbus, Georgia
Level Contributor
513 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Sure it was a ghost town on Saturday night, but it was quiet and a great place to sleep! We got a great rate and the staff was exceptionally pleasant. Johanna was particularly noteworthy and she was an excellent hostess. Proximity to the interstate made it easy to get around town. It was cold grey and rainy outside, but warm,... More 

Helpful?
Thank Ge0rgiaPil0t
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear Ge0rgiaPil0t, Thank you for your feedback. We have the cleanest and friendliest hotel in town. It does tend to be quieter on the weekends which gives our great staff like Johanna even more time to provide excellent service. We are right off I40, close to 540 and just 5 miles from the airport. We look forward to your next... More 

Cary, NC
Level Contributor
102 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed January 1, 2016

We've stayed at this hotel on two occasions and had a wonderful stay both times. The staff is very helpful; chat with Anthony at the front desk, he's a great guy. The rooms are clean and the beds and pillows Oh So Comfortable!! Drinks and food are a little overpriced, but expected when staying at a hotel. We'll be back!

Helpful?
Thank HotMessNC
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear HotMessNC, Thank you for your feedback. We have the cleanest and friendliest hotel in town. Anthony is one of our best, he always goes out of his way to please our guests. Our prices are in alignment with other hotels in our area. We look forward to your next visit. Sincerely, Bill C General Manager More 

princeton, nj
Level Contributor
121 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
3 of 5 stars Reviewed December 14, 2015

This Marriott is what you would expect from a Marriott in the 90's. Same, standard amenities, lobby and room decor, functional but outdated. Perfectly suitable for the stranded airport and on budget business travelers. Great tasty lunch menu in the lobby restaurant- prompt service as well. 3.6 miles from airport with good shuttle service.

Helpful?
Thank beachloverPrinceton
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear beachloverPrinceton, Thank you for your feedback, without honest feedback we can not improve. I am truly sorry you feel our hotel is outdated. I would agree the building itself may seem outdated as it was built over 25 years ago, however inside is much different. We have newly renovated banquet space and our concierge lounge was renovated in March.... More 

Atlanta, GA
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
1 of 5 stars Reviewed November 21, 2015

I was on the concierge level. Old hotel with cheap windows. Road noise from the highway is horrible. Room smelled stale/gross.Wall paper pealing at the seems. Big red stain on the wall. Glob of toothpaste stuck to the door. Hair in tub. Carpet old. If you have allergies you will die as room is old and carpet is old. Ptac... More 

Helpful?
Thank Bruce066
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear Bruce066, Thank you for your feedback, without honest feedback we can not improve. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. We are an older hotel but kept up over the years. We are located right off I40 surrounded... More 

Audubon, Pennsylvania
1 review
3 of 5 stars Reviewed November 12, 2015

Clean hotel, nice staff, comfy bed. Noisy room due to highway noise, I thought the trucks were coming right through the window(room 518). AC /heat system noisy. Had to only run fan beca use heater or ac were very noisy cycling on n off. Won,t return

Helpful?
Thank Mark B
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear Mark B, Thank you for your feedback, without honest feedback we can not improve. We do have the cleanest and friendliest hotel in town. Our service is second to none. We are located right off I40. We are surrounded by trees and you can not see the highway from the hotel. We have very few noise complaints pertaining to... More 

Fort Worth, Texas
Level Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed November 9, 2015

Comfortable hotel with very nice staff. People were friendly and willing to help with anything you might need. I had a room on the first floor, the first room near the lobby. I was concerned about this room because of its location, but it ended up being very quiet considering where it was. The room also had a nice patio... More 

Helpful?
Thank TaliaT
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear TaliaT, Thank you for your feedback. We have very friendly staff that are willing to go out of their way to please our guests. Out 1st floor rooms do have a nice patio that faces the pool and courtyard. My apologies for the noise from the staff, I will review your comments with them so we can be quieter... More 

CA
Level Contributor
101 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed November 9, 2015

The property is clean and offers a comfortable room. I stayed here on business for 2 days, no red flags. Staff is courteous and the room was adequate for my needs. I did not get a chance to use the fitness room or the restaurant. The free coffee in the lobby was perfect to get the day started.

Helpful?
Thank RajivT
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear RajivT, Thank you for your feedback. We have the cleanest and friendliest hotel in town. We have a great well equipped modern fitness center. Our restaurant has great food and service. We also have a breakfast buffet in the morning. We have complimentary coffee daily in the lobby. We look forward to your next visit. Sincerely, Bill C General... More 

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