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SpringHill Suites Durham Chapel Hill

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#4 of 72 Hotels in Durham
Certificate of Excellence
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SpringHill Suites Durham Chapel Hill
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552 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites Durham Chapel Hill
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Showing 548: English reviews
Concord, North Carolina
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

While the room was very clean, the breakfast had many selections, staff very friendly there are still things about the room that could be improved. Places to hang your towel, A hook on the wall behind the shower door doesn't quite cut it,. Towels were still wet the next day, A shelf next to the small sink would allow someone... More 

Helpful?
Thank JCF65
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Dear JCF65 Thank you for staying with us and for taking the time to submit such an informative detailed review. Both are greatly appreciated. I have shared your comments with our Management Team and we are taking actions to remedy the situation you encountered. We value your feedback and always try to use it to help us improve. We hope... More 

Sarasota, Florida
Level Contributor
167 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
4 of 5 stars Reviewed July 19, 2016

My parents and I stayed her for roughly a week while in the area getting medical check ups at Duke and visiting with family in the area. We were in a "suite", maybe all of the rooms are considered suites? I'm not sure. In any case, there were two double beds towards the end of the room. There was a... More 

Helpful?
Thank Empress5150
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Dear Empress5150, Thank you for taking the time to complete such a detailed survey. While it appears you were pleased with your stay overall it is obvious there were some aspects that were less than you expected. Please be assured I will use all of your comments to help us as we attempt to constantly improve our service. I have... More 

Charlotte, North Carolina
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 17, 2016

There were a couple of groups in the hotel over the weekend we were there and you wouldn't have noticed! Yes, it was busy, but the team in the kitchen kept the food hot and ready no matter the demand. They were quick to offer to take your dirty plate away, and offered up assistance by assessing your situation. Very... More 

Helpful?
Thank Wayne F
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Wayne F, Thank you for staying with us and for taking the time to write a review of your experience at our hotel. Your remarks regarding the hotel’s offerings are greatly appreciated. I am delighted to hear you were pleased with our breakfast and our service team. Most importantly, it was great to hear that you felt we have... More 

1 review
3 of 5 stars Reviewed July 16, 2016 via mobile

This was our first time at a SpringHill Suites. We loved the spacious room and modern, clean feel. Lots of outlets for all our electronics. The breakfast buffet was really good for a hotel with a few items like hard boiled eggs and sandwich meats and cheeses you don't often see. Great location to visit Duke and UNC. Unfortunately, housekeeping... More 

Helpful?
Thank Jennifer O
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Dear Jennifer O, Thank you for staying with us and for taking the time to share your feedback. I am disappointed to learn of your unusual experience. I can assure you that is not the norm. We pride ourselves with upholding very high standards for our housekeeping service. We did have a Hot water mixing valve that malfunctioned over the... More 

Carrollton, Georgia
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 14, 2016 via mobile

Booked four rooms with fast and friendly check in. Love the large rooms with split bathrooms. About a dozen restaurants in walking distance. Close to interstate but NO noise. Felt safe as a group walking to dinner. Enjoyed pool and hot tub. Every room clean and comfortable. Glad we booked. Just passing through to DC.

Helpful?
Thank Ru3ty
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Ru3ty, Thank you for staying with us and for taking the time to submit such a kind review. Both are greatly appreciated. Above all it was great to read that you enjoyed " pool and hot tub" and that you found "Every room clean and comfortable". We certainly hope that you will return soon. Ron Hunter General Manager. More 

1 review
5 of 5 stars Reviewed July 9, 2016 via mobile

Best free breakfast ever! It was fresh and tasty👍 the rooms were clean and the staff at check in was friendly. I will definitely come back since there are more visits to UNC to be done.👈🏼 only set back is this isn't a pet friendly facility, which means our family dog has to be left behind at home with a... More 

Helpful?
Thank Fanny O
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Fanny O Thank you for staying with us and for submitting such a kind review. Your remarks regarding the hotel and the quality of our breakfast are greatly appreciated. Above all it was great to read that you "would definitely stay again". That is certainly our goal with all of our guests. I am sorry we cannot accommodate your... More 

Atlanta, Georgia
Level Contributor
79 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed July 8, 2016 via mobile

Since I was new to the area, I was not sure what to expect from the Springhill Suites in Durham, NC. My previous experience with Springhill Suites in San Jose, CA, have been very pleasant. I was debating whether I should choose another hotel or go with my experience with Marriott hotels. From all my travel, Marriott hotels have never... More 

Helpful?
Thank Gihan J
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Dear Gihan J, Thank you for being a loyal Marriott supporter and for deciding to stay with us while you were in our area. I also thank you for taking the time to submit such a kind review. Your remarks regarding the hotel and our staff are greatly appreciated. It was also great to read that you said “all in... More 

New Orleans
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 3, 2016

This is a modern hotel, with plenty of room in the suites (including separate work area and 2 sinks). The breakfast was outstanding, including a couple of different types of scrambled eggs, potatoes au gratin, pancake/waffles, fruit, ham, bagels/bread, etc. The hotel was very busy, so the breakfast was crowded (the seating available is a bit limited). But overall a... More 

Helpful?
Thank Manuel T
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Manuel T, Thank you for staying with us and for taking the time to write a review of your experience at our hotel. Your remarks regarding the hotel’s offerings are greatly appreciated. I am delighted to hear you were pleased with our breakfast and your suite. Most importantly, it was great to hear that you considered our hotel an... More 

North Carolina
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed July 1, 2016 via mobile

Wonderful customer service! Rooms were clean and beds slept great! Kids jumped in their newly renovated pool and the hot tub was an awesome addition. Bathrooms inside the room were split. Separate room for the toilet. Seemed a little cramped but it worked. Overall great stay! Several restaurants are nearby. We chose Outback. This hotel is in a great location.

Helpful?
Thank Neekeesha
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Neekeesha, Thank you for staying with us and for providing us your feedback on our service delivery. Your remarks regarding the hotel and the courteous staff are greatly appreciated. I am happy to hear you were pleased with the convenience of our location. Above all it was great to see that you considered it an “Overall great stay! ”.... More 

Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 20, 2016 via mobile

Exelent service, very clean room and areas, comfortable beds, good breakfast, quiet area and accesible. This hotel has the amenities, clean and areas that the travelers are looking for. You will enjoy your stay in a relax and comfortable ambient.

Helpful?
Thank Felix P
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Felix P, Thank you for staying with us and for taking the time to submit such a kind review. Both are greatly appreciated. Above all it was great to read that you enjoyed a relaxed stay in our comfortable setting and recommend that others stay with us in the future. We certainly hope that you will return soon. Ron... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about SpringHill Suites Durham Chapel Hill

Address: 5310 McFarland Rd, Durham, NC 27707-6831
Location: United States > North Carolina > Durham
Price Range: $111 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Durham Chapel Hill 3*
Number of rooms: 130
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Also Known As:
Springhill Suites Durham Chapel Hill Hotel Durham
Hotel Style:
#1 Business Hotel in Durham
#2 Family Hotel in Durham
#11 Romantic Hotel in Durham
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