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Extended Stay America - Durham - Research Triangle Park - Hwy 55

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Extended Stay America - Durham - Research Triangle Park - Hwy 55
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66 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Heidelberg, Germany
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Check-in staff barely spoke a word to me, rude when he did. I was put on the top floor in the very back of the hotel. When I asked if I could have a room closer to the front, told there weren't any (there were). Apparently, on the weekends, it is a party place. I was there for work and... More 

Helpful?
Thank srm62
Manager_11525, Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your stay was not a pleasure. To ensure that a situation like yours doesn't happen again, our team is aware of our failures with customer service. I really appreciate you bringing this to our attention. If you would... More 

Cleveland, Ohio, United States
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 17, 2016

So many things were wrong I started making a list on my phone!! Upon initial check in, there were 6 people waiting around with no one behind the desk at 6pm. Fred returned with towels for one of them. When we were given our room on the second floor, my husband stated that I'm handicapped and can't do stairs. Without... More 

Helpful?
Thank Jodie P
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

Thank you for your recent review of your stay. I am so disappointed to hear that your experience was not to our company’s high standards. Please accept my apology. As this hotel’s manager, I can assure you that I have reevaluated our check-in process as well as our room inspection procedures to ensure your experience is not repeated. Thank you... More 

Lithonia, Georgia
1 review
3 of 5 stars Reviewed May 16, 2016

It took me a long time to check in. The room was nice, but needed more cleaning. The staff was pretty friendly. If they owe you a free night, then get that in writing before you leave. Otherwise, you will never get it.

Helpful?
Thank sylvialhorton
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the housekeeping issues you experienced. We are sorry for these issues, but are glad to read that we were able to accommodate your needs with a satisfactory stay overall. Thank you again for posting your review. I do hope that... More 

New Port Richey, Florida
Level Contributor
3 reviews
4 of 5 stars Reviewed April 5, 2016

The staff here was very friendly and really helpful especially Mr Charles. The room was so nice for the price paid. Location was so convenient and close to anything I would have needed. Loved staying here and can't wait to go back !

Helpful?
Thank rosemaryp4
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that our staff provided you with exceptional customer service! It’s great to read that we were able to accommodate your needs with our convenient location. The staff and I would like to thank you again for posting your review.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 13, 2016 via mobile

Rooms are average. But the staff here is wonderful. Gia and Michelle especially. They both were very helpful and friendly when handling my checkins. My neighbors seems interesting... but I'm enjoying my stay.

Helpful?
1 Thank Tiffany S
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to read that we were able to accommodate your needs with our exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Fairburn, Georgia
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed October 19, 2015 via mobile

This hotel is supposed to be remodeling but the rooms are still the worst. I have to stop getting hotels when you don't know the name of them until you pay. The first room 216, was dirty with blood on the sheets, bug in the bathroom. When I turned the heater on I can smell the smoke from people smoking... More 

Helpful?
Thank roncee12
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback.... More 

Orlando, Florida, United States
Level Contributor
205 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed September 27, 2015 via mobile

I love this chain of hotel. It has a kitchenette so I can cook my meals just like at home. Perfect for the weeklong traveler who likes to have the comfort of cooking, desk and some room to move around. It's been renovated when I stayed so they're making upgrades. I like it, good stay.

Helpful?
Thank Carlos G
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that we were able to provide you with a home away from home experience! I’m so glad you enjoyed our spacious rooms and fully equipped kitchens. Thank you again for your review. It would be our pleasure for you to repeat your experience with us... More 

The Woodlands, Texas
1 review
1 of 5 stars Reviewed September 15, 2015 via mobile

At my arrival no sheets were changed, missing and burned out light bulbs, dirty bathroom, some bugs, smelly A/C and dirty carpet ... don't book this one! Rude and not polite employee at the checking ... The grab-to-go breakfast was fine for an extended hotel

Helpful?
Thank sololuis
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that your stay was unpleasant. In response to your feedback, I will retrain our staff on our cleaning and room inspection procedures. I really appreciate you bringing this to our attention. I hope that you will contact me directly, at RTP@extendedstay.com, should you wish to discuss this... More 

Durham, North Carolina
Level Contributor
3 reviews
4 of 5 stars Reviewed July 11, 2015

I found the front desk very helpful. My regards to Ashlei especially. My only complaint is that my room was not cleaned a couple of times, however when I told the front desk, they made sure the cleaning was done ASAP.

Helpful?
Thank D M
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you were pleased with the great service provided by our staff. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We look forward to hosting you again in the future. More 

Satellite Beach, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 4, 2015

We live out of state and booked this room online. Upon arriving at this hotel in Durham, the first thing we noticed is that there is poor customer service on top of not enough staff to help visitors with their concerns or needs. After entering the room we observed the room was not cleaned. There was no toilet paper, towels... More 

Helpful?
2 Thank Marcey S
Manager_11525, Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

Hi Marcey, Thank you for your recent review of your stay. I am so disappointed that we did not meet your expectations. Please accept my apology. I met with the staff, and we will coach and retrain our staff at every level, to ensure that your housekeeping issues are not repeated. Thanks to your feedback, we can continue to work... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Durham - Research Triangle Park - Hwy 55

Address: 4515 North Carolina Hwy 55, Durham, NC 27713 (Formerly Homestead Studio Suites)
Location: United States > North Carolina > Durham
Price Range: $57 - $73 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Durham - Research Triangle Park - Hwy 55 2*
Number of rooms: 125
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