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Booked online and paid in full for two bedroom suites. When I arrive, was told that the room I booked and paid in full is no longer available. Also
1.No room service during my 2 weeks of stay
3. Slow internet
Response from 00esa, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55Responded 1 week ago
We apologize for not providing the specific room type you booked. It is never our intention to disappoint you. We're sorry we did not fully meet your needs and expectations. We also apologize for the service issues you encountered while here. We will step up...More
Bryan was awesome!! His is on top of everything i love this hotel very clean and very nice..Hotel is around everything that you can walk if you dont have a car!! Definitely coming back to this hotel..also very friendly ? ZMore
Response from Manager_11525, Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55Responded October 6, 2016
Thank you for sharing your experience with us. I am pleased to see that our staff member, Bryan, made a good impression on you through the excellent customer service he provided. It is also good to know that you valued our convenient location near much...More
The utensils / accessories advertised were not available, and there was no fruit nor granola bars for the grab and go breakfast which are advertised and at most Extended Stay America hotels. Front desk service with one exception was indifferent.More
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Response from 00esa, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55Responded 4 weeks ago
Thank you for your feedback. Although you liked the service provided by our Front Desk associates, we are sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback with the appropriate team regarding food...More
I canceled my stay at a place down the street because it was so bad and stayed the rest of my trip at extended stay. Great place. clean, quite, rooms well kept. Nothing fancy but just enough to fill comfortable and safe.More
Thank Alik G
Response from 00esa, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55Responded June 12, 2017
It is a pleasure knowing that you had an excellent stay at Extended Stay America - Durham - Research Triangle Park - Hwy 55. We appreciate your compliment about our well-kept facilities. Thanks so much for your review. We hope will be your choice every...More
The location was very convenient next to the exit to I-40 highway. Close to Walgreens and many restaurants ( Taco Bell, Macdonalds, Starbucks ). The breakfast had some nice coffee and muffins but that's it. Don't expect more as you can prepare your meals in...More
Thank Carlos S
Response from Manager_11525, Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55Responded May 26, 2017
Thank you for taking the time to write a review of your stay. I'm glad that satisfied with our location, and its convenience. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back...More
$60 - $75 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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