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Sheraton Imperial Hotel and Convention Center

#24 of 71 Hotels in Durham
Certificate of Excellence
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4700 Emperor Blvd, Durham, NC 27703
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Breakfast for 2 Included
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Sheraton Imperial Hotel and Convention Center
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265 Reviews from our TripAdvisor Community

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Showing 261: English reviews
Princeton, New Jersey
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We came to the Research Triangle to visit relatives and couldn't find a room in Raleigh. This hotel had a room and we accepted. Glad we did!!! Lovely hotel staffed by lovely efficient people. Our room was most comfortable and well appointed. We were given a free breakfast - not sure why - but it was enjoyable. Best of all... More 

Helpful?
Thank madaddie
Bahrain
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is a bit old, like the other ones in the area. The room is in good condition, but nothing special. The reception team is not the most friendly team you expect, but will assist you when you need them. The breakfast is not great, so I decided to have mine outside after trying it the first day. There... More 

Helpful?
Thank nadhemjf
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Nadhemif: Thank you for taking the time to post your review of your recent visit to our hotel. We appreciate your detailed feedback, which will allow us to focus on those areas to better our guests’ experience while staying at our hotel. If your travels bring you to this area in the future we hope that you will give... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Impressed immediately at check in when upgraded to a better room. Breakfast was included in my room and was alright. Having SPG rewards allowed me use of the gym adjacent to the hotel. Nice treat compared to your typical hotel fitness center. Impressed with the service of the shuttle drivers (shuttle drives to various restaurants within 5 mile radius and... More 

Helpful?
Thank Kathleen W
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Kathleen W: Thank you for being an SPG member and for taking the time to leave a review of your recent stay with us. We appreciate your business and are pleased that your experience was positive and that our staff was attentive to your needs. We hope to see you again when your travels bring you to back to... More 

Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 14, 2016 via mobile

"Upgraded to what I thought would be a nicer hotel than those I've started in the area for extended business. I was disappointed. Staff was not very helpful zero couldn't get on wifi and had to call tech support because "credentials were incorrect". Parking lot is un-naturally far from front door. Room was nice, not great.

Helpful?
Thank Jeff C
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Jeff C: On behalf of the hotel please accept my apologies that your stay was not up to your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. Thank you for your comments about... More 

Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed June 14, 2016

I lucked out when booked from a third party vendor. Hotel is conveniently located near airport & business. Walmart is a quick walk through a dedicated paved path. I enjoyed 3 mile walk through woods and near ponds. The lobby was a nice meeting place. The room was extremely quiet. I will stay in this hotel over closer hotels which... More 

Helpful?
Thank Texas_Surfer
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Texas_Surfer: Thank you for choosing to stay with us at the Sheraton Imperial Hotel and for sharing your experience. We are very pleased to hear that you found our location a welcome change from the asphalt and concrete of typical airport hotels. Whether it is relaxing by the pool or enjoying our Seasons Restaurant Farm to Table menu it... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 17, 2016 via mobile

Have stayed here numerous times on business in RTP. Great shuttle service, nice rooms and very good staff. The convention center facilities and food service are good. The worst part about the hotel is the restaurant. Service is adequate but the food is pathetic and the decor is very dated. They seem to have no incentive to improve the restaurant... More 

Helpful?
Thank Seth B
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Seth B: Thank you so much for taking the time to provide us with feedback regarding your recent stay at the Sheraton Imperial Hotel. The details you have provided have been shared with Team Sheraton. Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. We greatly... More 

Winston Salem, North Carolina
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 17, 2016 via mobile

I recently stayed at this hotel for a college graduation. Location is fine about 15 minutes from Chapel Hill and half the price. I've also frequented this hotel for medical conferences. Place is great. Rooms clean and with reasonable amount of space for 2. Hotel was packed but rooms very quiet. Have eaten here in the past food was always... More 

Helpful?
Thank crani07
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear cran07: Thank you for your on-line review and choosing to stay at the Sheraton Imperial Hotel for the UNC graduation ceremony. One of our goals to make our guest experiences excellent, and it seems we achieved this during your stay. We hope that you have created lasting memories that you will always be able to cherish. The delay you... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed May 16, 2016 via mobile

Very nice, clean hotel. Loved the smell of the Market lingering in the lobby! The showers need updating. They're clean; however the shower head was older and didn't spray fully. Great business conference areas. Catering was lovely, as well.

Helpful?
Thank Ginger B
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Ginger B: We appreciate your review and your business. I will be sure to share your review with Team Sheraton. If your travels bring you to this area in the future we hope that you will give us another opportunity to be your hotel of choice. Sincerely, DianeT Customer Service Manager SIHCC More 

Sweden
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 2, 2016

Free shuttle pick up from the airport - courteous service. Check in was fine. Lovely king size room on the 10th floor - with access to the Club lounge. The ladies who worked in the lounge were wonderful - welcoming, helpful and just really nice, pleasant people. I opted for the green option on alternate days. Unfortunately, I seemed to... More 

Helpful?
2 Thank reni_p_n
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear reni_p_n: We appreciate you taking the time to let us know about your stay. Let me assure you that your comments will be shared with the Front Desk Manager for training purposes. Our number one priority is to offer each guest stellar customer service and it appears that we missed the mark this time. I will be sure to... More 

Saint Louis, Missouri
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 28, 2016

Stayed here for a convention and the highlight was the staff--VERY helpful and nice, and the amenities in the building were also nice: café, bar, large and welcoming entry, most easily accessible on the 1st floor. Unfortunately, the rooms and food left something to be desired. I stayed in a double room and while the beds were nice, they were... More 

Helpful?
1 Thank NRK4444
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear NRK4444: Thank you for your on-line review. Please accept our apologies for the challenges you experienced while staying with us and know that your experience wasn’t reflective of the high standards of quality and customer service that we’ve set. Your comments will be reviewed by our team and we appreciate the time you have taken to reach out and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service

Additional Information about Sheraton Imperial Hotel and Convention Center

Address: 4700 Emperor Blvd, Durham, NC 27703
Location: United States > North Carolina > Durham
Price Range: $100 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton
Hotel Style:
#22 Business Hotel in Durham
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