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Sheraton Imperial Hotel and Convention Center

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#23 of 72 Hotels in Durham
Certificate of Excellence
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Sheraton Imperial Hotel and Convention Center
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285 Reviews from our TripAdvisor Community

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Showing 281: English reviews
Nc
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

This is a beautiful, modern hotel. From check-in to check-out, the staff is great. The rooms are clean and the beds and linens are great. This hotel is also reasonably priced. Great location too! I stay here each year for a business trip, and have never had one thing to complain about.

Helpful?
Thank Maria H
Level Contributor
96 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 2 weeks ago via mobile

This hotel is in good condition, clean and service is good. The location is out of town and despite this annoyingly the windows didn't open. The building is very concrete and inside is a bit soulless but it does the job for a business trip. Breakfast was ok, dinner a bit average.

Helpful?
1 Thank Kzroo
Level Contributor
139 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 weeks ago via mobile

I stayed at the Sheraton and did business in the local area. Somewhat isolated away from a local neighbourhood, the hotel however was friendly and inviting, with plenty of people dining and enjoying the bar food and beverage area. The rooms were excellent and well appointed, with excellent free wireless. Spacious desk and relaxation area - plenty of room to... More 

Helpful?
Thank Todd S
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago

Overall pleasant stay. Overall, the rooms were clean, although the furniture seemed a bit dusty. I sneezed a few times when I first settled in. The nightstand and phone were also dusty. I wondered if our room had been vacant over a period of days and maybe that's why dust had begun to accumulate. I did not notify housekeeping, as... More 

Helpful?
Thank LNNC
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear LNNC: Thank you so much for taking the time to provide us with feedback regarding your recent stay at the Sheraton Imperial Hotel. Often times the feedback we receive from our guests will provide us a great insight into areas which demand our attention. Thank you again for sharing your experience, and we look forward to serving you in... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 19, 2016 via mobile

Pros: - The hotel is in a great location. It's close to the airport and freeways but far enough away from the noise. - The SPG rooms are huge and quiet. - The shuttle service was excellent. Cons: - My roomed reeked of smoke from old furniture and 20 year old carpet. - The technology is old. I had to... More 

Helpful?
1 Thank Kevin M
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Kevin M.: Thank you so much for taking the time to provide us with feedback regarding your recent stay at the Sheraton Imperial Hotel. The details you have provided have been shared with our Executive Staff. Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. Thank... More 

Boiling Springs, North Carolina
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 9, 2016

I was in Durham recently with some friends for a conference which was being held at the Sheraton Imperial. From the moment we walked in until the moment we left, everything about our stay was exceptional! Our check-in was quick and Sarah, who checked us in, was delightful. The room was beautiful, and the beds were heavenly. I could have... More 

Helpful?
Thank dea421753
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear dea421753: Thank you for taking the time to post a wonderful review regarding your recent visit. It's always great to hear back from our guests who enjoy themselves during their travels. I will be sure to share your comments with Sarah. Please think of us the next time you are in the area. Have a great day! Sincerely, DianeT... More 

Level Contributor
64 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 5, 2016 via mobile

Many of the reviews for this hotel spoke about it being outdated. It's not. It's clean and the food is decent, although there are other options nearby and a complimentary hotel shuttle to take you. Staff is friendly and helpful.

Helpful?
1 Thank travel-bug313
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear travel-bug313: This is such a nice review. I will be sure to share it with the entire team. We thank you very much and look forward to a return visit. Sincerely, DianeT Customer Service Manager SIHCC More 

Knoxville, Tn
Level Contributor
108 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 28, 2016

We stayed here from Wednesday night to Saturday morning and it was fine for that length of time. We had our 6 month old son with us as well. We had a first floor King room and thankfully a crib was able to be reserved so we didn't have to haul in our pack and play. I was worried that... More 

Helpful?
1 Thank princesshoaige
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear princesshoaige: Thank you for the on line review of our hotel! Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. Again, thank you for taking the time to share your feedback, it is truly appreciated and I will be sure to share it with Team Sheraton.... More 

Fayetteville, United States
Level Contributor
8 reviews
5 hotel reviews
Reviewed September 19, 2016 via mobile

Attended an event in Raleigh. Selected Sheraton Imperial because of the proximity to the venue. Was very pleases. Had a room on the club floor with a great view of the pool. Forgot on my SPG profile I had indicated "no feather pillow or comforter" due to allergies. Shortly after we arrived, house keeping came to the room to change... More 

Helpful?
Thank PalmettoPride528
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear PalmettoPride528, Thank you for your on-line review and for choosing the Sheraton Imperial Hotel for your stay. It was good to hear that housekeeping was able to change the bed linen so that you can get a comfortable night rest free of allergies. I hope you left rejuvenate and well rested. Again, thank you for sharing your experience and... More 

San Francisco, California
Level Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 15, 2016

I was one of many business travelers staying at this hotel - no surprise given it's not close to the airport. There are no thrills but they also didn't miss anything. Comfortable bed and decent room. Standard club lounge for priority guests

Helpful?
Thank TravelAsAWayOfLife
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear TravelAsAWayOfLife: Thank you for the review of your stay. We know that there are several hotel choices in the RTP area and we are glad that you chose the Sheraton Imperial Hotel. It was good to hear that you enjoyed your guestroom and the Sweet Sleeper bed. We do provide complimentary airport transportation to/from RDU International airport. We pick... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service

Additional Information about Sheraton Imperial Hotel and Convention Center

Address: 4700 Emperor Blvd, Durham, NC 27703
Location: United States > North Carolina > Durham
Price Range: $106 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton
Hotel Style:
#22 Business Hotel in Durham
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Imperial Hotel and Convention Center staff and other travelers.
3 questions
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Questions? Get answers from Sheraton Imperial Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Dont leave without trying one of Phillip's omelettes”
 of 5 bubbles AaronDCoston, Aug 19, 2016 | Read review
“Higher floor”
 of 5 bubbles TravlBusiness, Jul 30, 2016 | Read review
“Club level is best option for value”
 of 5 bubbles reni_p_n, May 2, 2016 | Read review
“I guess they have mini frig, may have to ask for one for your room.”
 of 5 bubbles woodchop7, Apr 12, 2016 | Read review
“4th floor had AC noise.”
 of 5 bubbles codyf527, Apr 5, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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