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Sheraton Imperial Hotel and Convention Center

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#26 of 72 Hotels in Durham
Certificate of Excellence
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Sheraton Imperial Hotel and Convention Center
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278 Reviews from our TripAdvisor Community

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Showing 274: English reviews
Knoxville, Tn
Level Contributor
108 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here from Wednesday night to Saturday morning and it was fine for that length of time. We had our 6 month old son with us as well. We had a first floor King room and thankfully a crib was able to be reserved so we didn't have to haul in our pack and play. I was worried that... More 

Helpful?
Thank princesshoaige
Fayetteville, United States
Level Contributor
8 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

Attended an event in Raleigh. Selected Sheraton Imperial because of the proximity to the venue. Was very pleases. Had a room on the club floor with a great view of the pool. Forgot on my SPG profile I had indicated "no feather pillow or comforter" due to allergies. Shortly after we arrived, house keeping came to the room to change... More 

Helpful?
Thank PalmettoPride528
San Francisco, California
Level Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was one of many business travelers staying at this hotel - no surprise given it's not close to the airport. There are no thrills but they also didn't miss anything. Comfortable bed and decent room. Standard club lounge for priority guests

Helpful?
Thank TravelAsAWayOfLife
Highlands Ranch, Colorado
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is OK, dated...but people are nice and it is convenient to RTP. The issue I have is that after continued visits and even talking to the management, they really don't care if you are Platinum. I know, this sounds like whining about being entitled and maybe it is. But, every other SPG property takes Platinum serious and ensures... More 

Helpful?
Thank scootusaHR
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear scootusalHR: Thank you for being a SPG Platinum member and for taking the time to leave a review of your recent stay with us. Here at the Sheraton Imperial Hotel, we strive to exceed your expectations each stay. I apologize for the delay in my response to your on-line review; however, I wanted to ensure that all of our... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The hotel suffers from poor management and an obnoxious front desk agent. This front desk agent is indignant and extremely unprofessional in handling guests' requests. I had purchased access to the club lounge upon my arrival. The next morning at 6:30 am I went to the club lounge for breakfast but no service was available. I went down 10 floors... More 

Helpful?
3 Thank Emanuel H B
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Emanuel H B., Thank you for providing such a detailed review of your stay. I apologize that we missed the mark on your recent visit to the Sheraton Imperial Hotel. We want you to know that we greatly value your feedback and it has been shared with our Executive team. I have been advised that the Director of Rooms... More 

Scranton, Pennsylvania
Level Contributor
88 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Very convenient to highway. Ample room for conventions. A decent Starbucks cafe to get your basic morning fix of latte/cappuccino/coffee. If you opt out of fresh linens, you get a 5$ drink voucher (as with every Sheraton I've stayed in). Room was decent size. No complaints at all.

Helpful?
Thank Matt N
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Matt N: Thank you for the on-line review of our hotel! We hope your stay was enjoyable. Again, thank you for your review and for your business. Sincerely, DianeT Customer Service Manager SHICC More 

Washington DC, District of Columbia
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I've stayed here twice. The rooms are large, parking is free and easy. The front desk was helpful. It needs some updating and the beds aren't the most comfortable. Rooms have refrigerators and coffee makers. The amenities are sort of lacking. The restaurant could really drag this down as its a 1-star place. Expensive and awful. It's like something from... More 

Helpful?
Thank Bryan C
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Bryan C: We appreciate you taking the time to post your comments. I have shared your comments with the team. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. Thank you again for posting your... More 

Durham, North Carolina
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 19, 2016

I've done several reviews on many hotel, but it is a true honor to write one on this particular hotel. I have stayed here on several occasions over the years. I was a member of the Key Club and we have several board meetings and conventions here even still today. This hotel is truly flawless. From the rooms to the... More 

Helpful?
Thank AaronDCoston
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Aaron: We thank you for choosing the Sheraton Imperial Hotel as your hotel of choice and for your fantastic review. We are so delighted to hear that you have been a guest of the Sheraton Imperial Hotel for many years. Here at the Sheraton Imperial Hotel, we strive to exceed your expectations each stay. Your review is a testament... More 

London, United Kingdom
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed August 18, 2016

Stayed here a few nights while on a business trip. The hotel well located, breakfast was good, but the leisure center was in a different building adjacent to the hotel. Not a big deal, a min walk outside, would have been good to be fully integrated with the hotel. the rooms were spacious and the bed was comfortable. Would I... More 

Helpful?
1 Thank DanielM1
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear DanielM1: Thank you so much for taking the time to provide us with feedback regarding your recent stay at the Sheraton Imperial Hotel. The details you have provided have been shared with Team Sheraton. Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. We greatly appreciate... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 4, 2016

Planned this trip as a small getaway after losing my mother on July 6, 2016. This was my second time at this location and I must admit, it didn't miss a beat as the first time. Consistency is key with any guest. Elijah at check in was very polite and efficient, one could tell it just wasn't a routine check-in... More 

Helpful?
1 Thank James L
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear James L: I apologize for the delay in acknowledging your on-line review. Thank you for taking the time to write such a kind review and for choosing our hotel to stay at. Both are greatly appreciated. It is unfortunate that your visit was due to a loss. Our deepest sympathy goes out to your family. I am pleased to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

46 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service

Additional Information about Sheraton Imperial Hotel and Convention Center

Address: 4700 Emperor Blvd, Durham, NC 27703-8424
Location: United States > North Carolina > Durham
Price Range: $111 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton
Hotel Style:
#22 Business Hotel in Durham
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