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Sheraton Imperial Hotel and Convention Center

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#22 of 72 Hotels in Durham
Certificate of Excellence
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Sheraton Imperial Hotel and Convention Center
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273 Reviews from our TripAdvisor Community

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Showing 269: English reviews
Scranton, Pennsylvania
Level Contributor
88 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Very convenient to highway. Ample room for conventions. A decent Starbucks cafe to get your basic morning fix of latte/cappuccino/coffee. If you opt out of fresh linens, you get a 5$ drink voucher (as with every Sheraton I've stayed in). Room was decent size. No complaints at all.

Helpful?
Thank Matt N
Washington DC, District of Columbia
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I've stayed here twice. The rooms are large, parking is free and easy. The front desk was helpful. It needs some updating and the beds aren't the most comfortable. Rooms have refrigerators and coffee makers. The amenities are sort of lacking. The restaurant could really drag this down as its a 1-star place. Expensive and awful. It's like something from... More 

Helpful?
Thank Bryan C
Durham, North Carolina
Level Contributor
24 reviews
12 hotel reviews
5 of 5 stars Reviewed 1 week ago

I've done several reviews on many hotel, but it is a true honor to write one on this particular hotel. I have stayed here on several occasions over the years. I was a member of the Key Club and we have several board meetings and conventions here even still today. This hotel is truly flawless. From the rooms to the... More 

Helpful?
Thank AaronDCoston
London, United Kingdom
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here a few nights while on a business trip. The hotel well located, breakfast was good, but the leisure center was in a different building adjacent to the hotel. Not a big deal, a min walk outside, would have been good to be fully integrated with the hotel. the rooms were spacious and the bed was comfortable. Would I... More 

Helpful?
Thank DanielM1
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Planned this trip as a small getaway after losing my mother on July 6, 2016. This was my second time at this location and I must admit, it didn't miss a beat as the first time. Consistency is key with any guest. Elijah at check in was very polite and efficient, one could tell it just wasn't a routine check-in... More 

Helpful?
Thank James L
SE, NC
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed overnight for a business meeting. Rooms were spacious, clean and the bed was comfortable. Lots of meeting space but also a lot of places to sit with a small group and talk. No complaints from the food and bar. Overall no issues and would recommend staying if in the area.

Helpful?
1 Thank Chris P
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Chris P: Thank you for your Four Star rating and recommendation. Here at the Sheraton Imperial Hotel, we strive to exceed your expectations each stay. Your review is a testament that we have done just that. I will be sure to share your review with Team Sheraton. On behalf of the entire team at Sheraton Imperial Hotel we extend... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here several time during a business project in RDU triangle area. After staying for a month, the staff start recognizing you and hence would be quite friendly. Although for a short stay, I dont think, staff would come out as very friendly. The check-in process for some reason always takes more time than I would like to wait for.... More 

Helpful?
1 Thank IndieBusiness
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear IndieBusiness: Thank you for taking the time to post your review of your recent visit. We appreciate your detailed feedback, which will allow us to focus on those areas to better our guests’ experience while staying at our Hotel. We value your business. If your travels bring you to this area in the future we hope that you will... More 

Warrenton, Virginia
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 23, 2016 via mobile

Nice staff. Nice,spacious rooms. Pretty much Everything you need for a business hotel. Outdoor pool, too. I personally wouldn't recommend the hotel for families visiting the Raleigh Durham area as there isn't much around the area for kids. There is an airport shuttle and the van drivers will take you to restaurants and a small shopping center. ( I'm sure... More 

Helpful?
2 Thank reese3
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Reese3: Thank you for your candid feedback regarding our Hotel and your recent stay. We are delighted to hear that we met your needs as a full-service hotel. We can assure you, your kind words will be shared with all the Team members. Through each comment we receive, both positive and negative, we are able to seek knowledge and... More 

Princeton, New Jersey
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 16, 2016

We came to the Research Triangle to visit relatives and couldn't find a room in Raleigh. This hotel had a room and we accepted. Glad we did!!! Lovely hotel staffed by lovely efficient people. Our room was most comfortable and well appointed. We were given a free breakfast - not sure why - but it was enjoyable. Best of all... More 

Helpful?
Thank madaddie
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear madaddie: First we would like to extend our appreciation to you for choosing the Sheraton Imperial Hotel for your stay. We also wanted to thank you for taking the time out to write your comments regarding our hotel and staff. I will be sure to share your comments with Team Sheraton. Again thank you for your business and we... More 

Bahrain
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 1, 2016 via mobile

The hotel is a bit old, like the other ones in the area. The room is in good condition, but nothing special. The reception team is not the most friendly team you expect, but will assist you when you need them. The breakfast is not great, so I decided to have mine outside after trying it the first day. There... More 

Helpful?
Thank nadhemjf
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Nadhemif: Thank you for taking the time to post your review of your recent visit to our hotel. We appreciate your detailed feedback, which will allow us to focus on those areas to better our guests’ experience while staying at our hotel. If your travels bring you to this area in the future we hope that you will give... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service

Additional Information about Sheraton Imperial Hotel and Convention Center

Address: 4700 Emperor Blvd, Durham, NC 27703-8424
Location: United States > North Carolina > Durham
Price Range: $105 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton
Hotel Style:
#22 Business Hotel in Durham
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