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Sheraton Imperial Hotel and Convention Center

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4700 Emperor Blvd, Durham, NC 27703
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Sheraton Imperial Hotel and Convention Center
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243 Reviews from our TripAdvisor Community

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Raleigh, North Carolina
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great hotel at a wonderful price point during the weekend. Definitely worth the upgrade to the club level. Will return and recommend to others. Nice meeting spaces as well. Location is a bit out of the way, but is central to Raleigh, Durham and Chapel Hill.

Helpful?
Thank ecowens1003
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear ecowens1003: This is such a nice review. I will be sure to share it with the entire team. We thank you very much for your recommendation and look forward to a return visit. Sincerely, DianeT Customer Service Manager SHICC More 

Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed at this property for a 4 day convention. Was welcomed very cordially by every staff person I met. Check in was quick with no problems. Since it was prior to normal check in time I was provided a handicapped room which was more roomy and more comfortable. Must say all meals during the conference were very delicious - much... More 

Helpful?
Thank EDavis44
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear EDavis44: Thank you for taking the time to leave a review of your recent stay with us. Here at the Sheraton Imperial Hotel, we strive to exceed your expectations each stay. Your review is a testament that we have done just that. I will be sure to share your review with Team Sheraton. On behalf of the entire team... More 

Thane, India
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was my second visit to this hotel. A nice decent hotel few blocks from my company Headquarters. Good Service and has basic amenities, not a luxurious hotel though but fit to my budget. You get pick-up and drop to nearest Malls or to the Airport which is free.

Helpful?
Thank Shri80
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Shri80: First we would like to extend our appreciation to you for choosing the Sheraton Imperial Hotel for your stay. We also wanted to thank you for taking the time out to write your comments regarding our hotel and some of the amenities we have to offer. Thank you again for your business and we hope to see you... More 

Shallotte, North Carolina
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 30, 2015

I've frequented this hotel twice in the past year, and I must say that I'm never disappointed. The Customer Service is always wonderful--they are as attentive, as they are polite. The rooms are spacious, the beds divine---it's like they suck you in and force you to rest (LOL!), room service was pricey, but good. We did not take advantage of... More 

Helpful?
Thank fruityb
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear fruityb: Thank you for taking the time to share your on-line review. It was great to hear that you enjoyed your stay. I can truly say that our team has a genuine concern for each and every guest that enters our door. That is what we at the Sheraton Imperial Hotel are all about; exceeding our guest’s expectation through... More 

Atlanta, Georgia
Level Contributor
8 reviews
3 hotel reviews
5 of 5 stars Reviewed December 15, 2015 via mobile

I stayed for a weekend at this hotel for a conference and was very happy with my stay. The convention area was nice and very easy to navigate. All of the staff was very friendly. My room was comfortable and nice. It made a working weekend into something I could truly enjoy.

Helpful?
Thank sarahwithoutsound
Boston, Massachusetts
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 15, 2015 via mobile

We got a good price $130.00 per night but no breakfast. They had breakfast buffet for 12.50 per person. The hotel is huge,very large and for me that was a little scary . You could go unnoticed very easy. Workers are nice and polite, the rooms are nice, the bed I have to say was the best part very comfortable... More 

Helpful?
Thank trabbito
Miami, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 11, 2015 via mobile

This hotel is nice, the staff is extremely helpful and it is in a great location. The shuttle will take you to dinner and pick you up when your done; just give driver a few dollars for tip. Master "P" is a great bartender!!!

Helpful?
Thank Rudy P
Burnsville, North Carolina
Level Contributor
209 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed November 26, 2015 via mobile

I have stayed in this hotel several times and enjoy staying here. The rooms are always clean and tidy. The staff was friendly each time I have stayed. It's close to several good restaurants and not far from a good mall.

Helpful?
Thank barnett202
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear barnett202: Thank you for taking the time to write such a kind review and for choosing our hotel for your stay. Both are greatly appreciated. Your comments regarding our Hotel, staff, as well as our location are greatly appreciated. We look forward to seeing you again. Sincerely, DianeT Customer Service Manager SHICC More 

Denver
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed November 20, 2015 via mobile

Rooms fine, why they don't let you sit by the pool? DENIED unless I jump the fence. Gorgeous day in NC, inviting chairs and tables next to the sparkling blue pool. I would have loved to sit outside but they don't let you near😐 WHy do you have to tease me???They could at least take the chairs away and cover... More 

Helpful?
1 Thank bscrim
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear bscrim: Thank you for your on-line review. Through each comment we received, both positive and negative, we are able to seek knowledge and growth to better serve our guests. It is for our guests’ safety the pool is closed October and reopen in the spring. Although the weather in North Carolina is usual not your typical fall weather it... More 

Columbus, Ohio
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed November 17, 2015

Stayed here for a conference, so location wasn't an issue. Room was spacious and clean, meeting rooms fine as well. The hotel is a bit dated in places, but I don't see that as a problem. The staff, however, was helpful and gracious at every moment. Front desk, room service, bell man, cafe workers--everyone I encountered was a pleasure to... More 

Helpful?
Thank ncprof
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear ncprof: Thank you for sharing your comments about your recent stay at the Sheraton Imperial Hotel. It was our pleasure to host your conference. We appreciate your business and are pleased that your experience was positive and that our staff was attentive to your needs. We hope to see you again when your travels bring you to Durham, NC.... More 

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