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Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa

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1,040 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa
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Showing 1,036: English reviews
Blytheville, United States
1 review
4 of 5 stars Reviewed 1 week ago

Accommodations were very good. There were several family events going on and parents were not controlling their children; running loudly in hall. Elevator was often wet from swimmers. Food was very good. Didn't receive the complimentary water that we were told was in our refrigerator. Couldn't ever get a wheelchair when needed. was told they had two, which were in... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Rose N
Hampton, Virginia
1 review
3 of 5 stars Reviewed 1 week ago

Some of the staff are great with customer service, however some are not. Also they don't do the best with cleaning the walls or the vents. The size and amenities of the hotel were amazing and I can say it it was a very beautiful hotel

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 1missbaker
Greenville, SC
Level Contributor
74 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at this hotel on two different occasions and both were great stays. The staff was very friendly, the rooms were large and accommodating, and the breakfast was great just like you expect from an Embassy Suites. You can't go wrong staying here.

Helpful?
Thank Michael T
embassyconcord, Guest Relations Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review! We are so glad to hear that you have been able to have a great stay with us on multiple occasions! We look forward to providing excellent service to you again in the future! Safe Travels. Kristen M. More 

Peachtree City, Georgia
Level Contributor
242 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed 1 week ago

We had several families stay here for a family party. They were so wonderful about letting us use the patio and lobby for gatherings. Everyone was pleasant, warm, and helpful. Rooms were great. They are pet-friendly. We greatly enjoyed our stay here. (Good Breakfast) --

Helpful?
Thank sammack13
embassyconcord, Guest Relations Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review! It is great to hear that you and your family enjoyed your stay with us! We have a great staff here at the hotel and we are pleased to hear that they treated you well and made your experience with us a great one! We look forward to seeing you again during your next visit... More 

Brunswick, Georgia
1 review
4 of 5 stars Reviewed 1 week ago

Enjoyed everything about this hotel clean room comfortable bed friendly staff just try not to be there when they are having a event the people that was having the event was loud and rude but other than that love embassy suites

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank yvonnec648
embassyconcord, Guest Relations Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review. We are sorry to hear that you were mistreated by a member of an event we had here at the hotel. We hope this does not deter you from staying with us again in the future! Safe Travels. Kristen M. More 

Fort Worth, Texas, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

this was a company function so the location was reserved by the company. I was excited because I had used the Embassy Suites at DFW for my 40th class reunion and it was an overall marvelous experience. When I checked into my room it smelled like a dirty ashtray. I should have requested a different room at once. I didn't... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Melody R
North Carolina
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We live 30 minutes away but used my Hilton points for a night away. Cecelia upgraded our room from 2 double beds to a 2 bedroom suite with a king, 2 doubles and a living room. They gave us 2 bags of candy bars and chips and they gave us free movie rental and free Starbucks coffee gift card. All... More 

Helpful?
Thank Travelingmom521
embassyconcord, Guest Relations Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review! We are so glad to hear that Cecelia went above and beyond to make sure your family had a great stay! We do hope you choose us again for your next family night out! Safe Travels. Kristen M. More 

Concord, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Let me just say I have work in the hotel industry for 18 years. It was no where near a resort setting but it's in a great location. The entrance and elevator could used some cleaning. (Have your houseman make rounds in your public space) They were having 3 reunions, so the hotel was sold out. It was quite busy.... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Philana J
Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

Breakfast wasn't good at all... Room service was slow & when received i received it , it was COLD also my Phone didn't work well some buttons didn't work on it. But besides that I loved the hotel it was beautiful

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank laclaudiaw
embassyconcord, Guest Relations Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review! I do apologize you were not able to have the experience here at the Embassy Suites that you should have. I do hope that you will stay with us again and let us correct the mistakes that were made. We look forward to seeing you again in the future! Safe Travels. Kristen M. More 

Concord, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Embassy Suites Concord is a fantastic hotel with very helpful, friendly staff. I would highly recommend staying there for any type of trip. The bar/restaurant area was great, with good food and great staff. The guest services staff assisted us with reserving a shuttle to the concert we were attending and the rooms, as always were clean, spacious and comfortable.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Eric W
embassyconcord, Guest Relations Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review! We are glad to hear that you enjoyed your stay with us as you enjoyed the concert as well. We are lucky to only be a few minutes away from the PNC Music Pavilion and even though we don't have a shuttle there, we try our best to assist guests in retrieving a ride from... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Charlotte-Concord Golf Resort, Spa & Conference Center is located right where you want to stay. As a guest, you’ll enjoy spacious, two-room Charlotte hotel suites with a complimentary cooked-to-order breakfast and nightly Manager’s Reception. High-speed internet access, free parking, fitness center, onsite casual dining at the Rocky River Grille, golf at the Rocky River Golf Course and the full service salon at Spa Botanica are available daily for your use. The Embassy Suites Charlotte-Concord offers more then 42,000 square feet of flexible event and conference space, including an impressive 28,800 square foot ballroom and 26 breakout rooms. The latest in meeting technology and first-class service ensures an unrivaled meeting experience. ... more   less 

Additional Information about Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa

Address: 5400 John Q Hammons Drive NW, Concord, NC 28027
Location: United States > North Carolina > Concord
Price Range: $136 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa 3.5*
Number of rooms: 308
Reservation Options:
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Also Known As:
Embassy Suites Charlotte - Concord / Golf Resort And Spa
Embassy Suites Charlotte - Concord / Golf Hotel Concord
Embassy Suites Concord
Concord Embassy Suites
Hotel Style:
#1 Green Hotel in Concord
#2 Family Hotel in Concord
#2 Business Hotel in Concord
#3 Romantic Hotel in Concord
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