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Comfort Suites Concord Mills

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Comfort Suites Concord Mills
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162 Reviews from our TripAdvisor Community

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Showing 157: English reviews
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

The staff was well attentive. The rooms were showing wear, but kept clean, and very spacious. The beds were comfortable too. Close to everything in Concord and the interstate. Continental breakfast was standard, but included. Overall I would stay here again

Helpful?
Thank chad b
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

The staff was friendly and the breakfast bar really great! Even had biscuits and gravy which is my husbands favorite! Heated pool and nice weight room. Our room was very clean and big with a fridge, microwave and sink! More like a small suite with a couch and large screen TV. Got a discount when booking a tour with Garage... More 

Helpful?
Thank wblack156
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you so much for your review. We appreciate your feedback. Please come again soon! Thank you, Kim Pecora General Manager More 

Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 5, 2016 via mobile

Room was a very nice size. Hotel was very close to restaurants. We walked to several. Pool was disquisting. My daughters didnt even want to get in it because it was stagnant looking and nasty. Not sure if i would stay here again with kids. If just me and i only needed a bed it would be fine.

Helpful?
Thank Badgejunky
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you for your review. I am sorry that the pool was in the condition you stated. Our pool is a salt water chlorine generated pool. We check the pool daily to make sure that the chemicals are correct. Please come again and give us the opportunity to change your opinion. Thank you, Kim Pecora General Manager More 

Level Contributor
3 reviews
1 of 5 stars Reviewed June 24, 2016 via mobile

Not clean: trash still leftover in our room from previous tenants. No big deal, take it away myself. Then the water started pouring out of our faucets ruining some of our food and other items, we had to move rooms. Someone was smoking the entire time we were here and for a place that pushes "breathing room" when I brought... More 

Helpful?
Thank Jennifer D
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

I am so sorry for your experience. I was not aware of any of these issues from any room during your stay. Please contact me so that we can further discuss the issues that happened during your stay. We pride ourselves on our product and our customer service. This is definitely not acceptable. I hope you will give us another... More 

Vinton, Virginia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 12, 2016 via mobile

We stayed for three nights for a girls trip. We were mostly pleased with our stay. Pros: clean, safe area, proximity to area attractions, comfortable beds Cons: The pool area is very unsafe. The flooring in that room is extremely slippery and we saw three people fall hard even though they were walking very slowly. I hope none of them... More 

Helpful?
1 Thank LAURIEO1974
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you so much for your review. I will definitely address the slipperiness of the floor in the pool. Also thank you for sharing the information about my guest service representative. I will address the concern because customer service is my number one priority as it should be theirs as well. Kim P. General Manager More 

Port Sydney, Canada
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 3, 2016 via mobile

Great place to stay, brought a group to this hotel for NASCAR, it had great rooms, great breakfast and the girls that run the breakfast could not do enough for you, only hotel I have ever stay at that they would make your waffle for you, great service, front desk very helpful all the time. And the manager Vicky she... More 

Helpful?
1 Thank Bill W
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you so much for your compliments. We pride ourselves on customer service. We want each and every guest to have a great experience at our hotel and want to return. We appreciate you choosing to stay with us. Your group was wonderful as well. Our sales manager, Vicki goes out of her way for each and every guest at... More 

Southport, North Carolina
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed June 1, 2016

We stayed four nights for the Charlotte Motor Speedway race weekend. Very comfortable, large King room--laid out very nicely, with an additional vanity/mirror outside the regular bathroom and a separate kitchen (bar) sink and counter. Lots of space to spread out, which is great when you've got all the additional "race accouterments" to deal with! Breakfast area was large enough... More 

Helpful?
Thank cherryripe
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you so much for your review and the compliments you gave Perry. Our goal is to provide our guests with the best customer service we can. And from what you said above, I can tell that is what you received. Please come again when you are in our area, we would be elated to have you as our guest... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 16, 2016

good location did not have to travel farther staff was very friendly and the breakfast staff always said good morning the room was relatively quiet it had good views would go back if i was traveling to the racetrack

Helpful?
1 Thank Gary A
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you for your review and kind words. We look forward to seeing you again soon! Kim P. General Manager More 

Raeford, North Carolina
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 26, 2016

I will say overall the hotel was good, breakfast was very was very nice. Now that's out of the way let me talk about the screw up. My husband had made reservations for 2 rooms, 1 king suite, and a double suite. We get there and some how our room the king suite had been cancelled. They have no idea... More 

Helpful?
Thank ChaCha9353
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

I am so sorry for the problems that your experienced upon check in regards to the room type you reserved. I was actually here during your check in and I must say that we did everything we could to accommodate your needs. We were limited on rooms due to the special event that was going on in our area. The... More 

Raleigh, North Carolina
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed April 14, 2016

Concord Suites is located conveniently off the highway near Charlotte and has a massive selection of stores and restaurants within walking distance. The staff was extremely friendly and available for any needs. The rooms were tidy, clean, and spacious. The bathrooms were the worst of the rooms, mainly due to age and somewhat shoddy tiling and caulking, but even so... More 

Helpful?
1 Thank Daniel L
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you for your kind words. We appreciate any and all feedback from our guests. We are working on improving our selection of breakfast items. Our hotel is the best value for the price. Please come again soon! Kim P. More 

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are an all suite hotel (every room has a fold-out couch). We have separate bedroom suites and regular suites. Free hot breakfast included (eggs, sausage, bacon, &/or ham, make your own waffles, danishes, muffins, cereals, yogurt, fruit... Our coffee is available 24/7) Enjoy nearby shopping and the many many events in the area. We are located next to interstate 85 and route 485; this will give you easy access to Charlotte and it's many attractions... Have a safe trip in - we'll see you when you get here! ... more   less 

Additional Information about Comfort Suites Concord Mills

Address: 7800 Gateway Ln NW, Concord, NC 28027-4419
Location: United States > North Carolina > Concord
Price Range: $111 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Suites Concord Mills 3*
Number of rooms: 84
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Also Known As:
Comfort Hotel Concord
Comfort Suites Concord
Concord Comfort Suites
Hotel Style:
#2 Romantic Hotel in Concord
#7 Business Hotel in Concord
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