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Comfort Suites Concord Mills

#10 of 24 Hotels in Concord
Certificate of Excellence
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Comfort Suites Concord Mills
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160 Reviews from our TripAdvisor Community

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Showing 155: English reviews
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Room was a very nice size. Hotel was very close to restaurants. We walked to several. Pool was disquisting. My daughters didnt even want to get in it because it was stagnant looking and nasty. Not sure if i would stay here again with kids. If just me and i only needed a bed it would be fine.

Helpful?
Thank Badgejunky
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you for your review. I am sorry that the pool was in the condition you stated. Our pool is a salt water chlorine generated pool. We check the pool daily to make sure that the chemicals are correct. Please come again and give us the opportunity to change your opinion. Thank you, Kim Pecora General Manager More 

Level Contributor
3 reviews
1 of 5 stars Reviewed June 24, 2016 via mobile

Not clean: trash still leftover in our room from previous tenants. No big deal, take it away myself. Then the water started pouring out of our faucets ruining some of our food and other items, we had to move rooms. Someone was smoking the entire time we were here and for a place that pushes "breathing room" when I brought... More 

Helpful?
Thank Jennifer D
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

I am so sorry for your experience. I was not aware of any of these issues from any room during your stay. Please contact me so that we can further discuss the issues that happened during your stay. We pride ourselves on our product and our customer service. This is definitely not acceptable. I hope you will give us another... More 

Vinton, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 12, 2016 via mobile

We stayed for three nights for a girls trip. We were mostly pleased with our stay. Pros: clean, safe area, proximity to area attractions, comfortable beds Cons: The pool area is very unsafe. The flooring in that room is extremely slippery and we saw three people fall hard even though they were walking very slowly. I hope none of them... More 

Helpful?
1 Thank LAURIEO1974
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you so much for your review. I will definitely address the slipperiness of the floor in the pool. Also thank you for sharing the information about my guest service representative. I will address the concern because customer service is my number one priority as it should be theirs as well. Kim P. General Manager More 

Port Sydney, Canada
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 3, 2016 via mobile

Great place to stay, brought a group to this hotel for NASCAR, it had great rooms, great breakfast and the girls that run the breakfast could not do enough for you, only hotel I have ever stay at that they would make your waffle for you, great service, front desk very helpful all the time. And the manager Vicky she... More 

Helpful?
1 Thank Bill W
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you so much for your compliments. We pride ourselves on customer service. We want each and every guest to have a great experience at our hotel and want to return. We appreciate you choosing to stay with us. Your group was wonderful as well. Our sales manager, Vicki goes out of her way for each and every guest at... More 

Southport, North Carolina
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed June 1, 2016

We stayed four nights for the Charlotte Motor Speedway race weekend. Very comfortable, large King room--laid out very nicely, with an additional vanity/mirror outside the regular bathroom and a separate kitchen (bar) sink and counter. Lots of space to spread out, which is great when you've got all the additional "race accouterments" to deal with! Breakfast area was large enough... More 

Helpful?
Thank cherryripe
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you so much for your review and the compliments you gave Perry. Our goal is to provide our guests with the best customer service we can. And from what you said above, I can tell that is what you received. Please come again when you are in our area, we would be elated to have you as our guest... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 16, 2016

good location did not have to travel farther staff was very friendly and the breakfast staff always said good morning the room was relatively quiet it had good views would go back if i was traveling to the racetrack

Helpful?
1 Thank Gary A
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you for your review and kind words. We look forward to seeing you again soon! Kim P. General Manager More 

Raeford, North Carolina
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 26, 2016

I will say overall the hotel was good, breakfast was very was very nice. Now that's out of the way let me talk about the screw up. My husband had made reservations for 2 rooms, 1 king suite, and a double suite. We get there and some how our room the king suite had been cancelled. They have no idea... More 

Helpful?
Thank ChaCha9353
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

I am so sorry for the problems that your experienced upon check in regards to the room type you reserved. I was actually here during your check in and I must say that we did everything we could to accommodate your needs. We were limited on rooms due to the special event that was going on in our area. The... More 

Raleigh, North Carolina
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed April 14, 2016

Concord Suites is located conveniently off the highway near Charlotte and has a massive selection of stores and restaurants within walking distance. The staff was extremely friendly and available for any needs. The rooms were tidy, clean, and spacious. The bathrooms were the worst of the rooms, mainly due to age and somewhat shoddy tiling and caulking, but even so... More 

Helpful?
1 Thank Daniel L
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you for your kind words. We appreciate any and all feedback from our guests. We are working on improving our selection of breakfast items. Our hotel is the best value for the price. Please come again soon! Kim P. More 

Charleston, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 11, 2016

worst experience Ive ever had. Not only is the staff rude, unpleasant and EAGER to make you unhappy but the room was dirty and unclean. Total rip off hotel. Waitress in restaurant was very nice however. Warning:: DO NOT STAY HERE!!!

Helpful?
1 Thank aprescott2016
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

I am so sorry for your experience at our hotel. Our goal is to provide a great product and experience to all of our guests. I am truly concerned about your comments and would like to speak with you further so get a better understanding of the issues you faced. Please contact me at your earliest convenience to discuss. I... More 

Prince George, Virginia
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 24, 2016

We got this hotel specifically because it had a king bed and sleeper sofa. The room was nice. It was clean. All the appliances worked as they should. The staff were friendly. There was a nice free breakfast in the morning. The problems were few but noticeable enough to mention. Outside our room was the smoking area of the hotel,... More 

Helpful?
Thank Chris W
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you for your review. I want to apologize for the smoke smell coming into your room. We have a designated smoking area out front under the gazebo. I am not sure what room you were in but I assure you that the area around your room should not have had people smoking at it. Please contact me to let... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are an all suite hotel (every room has a fold-out couch). We have separate bedroom suites and regular suites. Free hot breakfast included (eggs, sausage, bacon, &/or ham, make your own waffles, danishes, muffins, cereals, yogurt, fruit... Our coffee is available 24/7) Enjoy nearby shopping and the many many events in the area. We are located next to interstate 85 and route 485; this will give you easy access to Charlotte and it's many attractions... Have a safe trip in - we'll see you when you get here! ... more   less 

Additional Information about Comfort Suites Concord Mills

Address: 7800 Gateway Ln NW, Concord, NC 28027-4419
Location: United States > North Carolina > Concord
Price Range: $111 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Suites Concord Mills 3*
Number of rooms: 84
Reservation Options:
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Also Known As:
Comfort Hotel Concord
Comfort Suites Concord
Concord Comfort Suites
Hotel Style:
#2 Romantic Hotel in Concord
#7 Business Hotel in Concord
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