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SpringHill Suites Charlotte Concord Mills/Speedway

Traveler (66)
Room & Suite (27)
Dining (16)

About

#11 of 26 hotels in Concord
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Golf course
Kids stay free
Business Center with Internet Access
Parking
Free internet
Wifi
Internet
Indoor pool
Heated pool
Breakfast buffet
Meeting rooms
Fax / photocopying
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Safe
Kitchenette
Flatscreen TV
Microwave
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Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Quiet
Hotel links
Visit hotel website
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Hotel deals
190Reviews
1Q+A
33Room tips
Traveler rating
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  • 27
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  • 13
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Popular mentions
Overall this hotel was great. Staff was very friendly and courteous, and that was apparent from check in. "Lee" was awesome, he ensured we had everything we needed as far as linen went, even though we didn't request it in advance. We called the front desk after we realized the extra linen in the closet would only take care of one of our kids, Lee ensured we were taken care of and had the linen in hand with in 5 minutes. The only "issue" we had, and I'm not even sure we could call it an issue, was when it came to the trundle bed. I picked the King Suite because I thought it had a pull out bed which is perfect for our two kids. Unfortunately, when we got there we realized it was actually a very small slide out single bed that slide out on the floor from under the couch. When the bed was slid out, there was no room to walk between the bed and the TV stand. So basically the kitchen area was cut off unless you wanted to walk across the bed. This was not really an issue; however, I just wanted to bring it up for families that may need some space to get through if there are mobility issues. I would just call ahead and see if your room has a pull out or a trundle. I tried to slide the couch to create some space; however, even being 250 lbs myself, I could not budge the couch. Again, great stay overall, and we will definitely stay again if we are in the area.
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Close to the PNC Music pavilion and it was very clean and quiet. Very nice stay, room and bed were very comfortable. Nice friendly staff and good breakfast. Easy access to this place and close to IKEA and other shopping. It is in a business area and right next to macaroni grill.
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Response from Cindy W, General Manager at SpringHill Suites Charlotte Concord Mills/Speedway
Responded May 19, 2019
Hi Thank you so much for spending time with us. I'm glad you enjoyed your stay. Thank you
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We checked in at 930pm after a long day of driving. We had to use the trundle bed. I wanted to get the kids in the tub, but noticed a wash cloth that was sitting on the side of the tub like it had been used. The tub had hair and did not seem recently cleaned. I had to clean with my own Clorox wipes. I pulled out the trundle and saw the bug below that then crawled away. I called the front desk. We were given new keys to a room 2 floors up. The girl at the front desk was nice. This room had ants in the kitchenette/desk area. I let the front desk know. This is the email I received from the hotel. There are bug problems, but rest assure a manager looked and didn’t find any. My middle daughter had bug bites that were itchy and treated with topical Benadryl the last two days. I will not be staying at a Spring Hill suites. We are Marriott reward members and this was supposed to be the upgraded room. No one came to check out either room despite the complaints. It seems only one person was working at the time we were there. Overall I would say dirty and the email below doesn’t make me feel it will get better. This does not seem like the usual experiences we have with Marriott.
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Response from Peter M, Guest Relations Manager at SpringHill Suites Charlotte Concord Mills/Speedway
Responded May 1, 2019
Thank you for choosing to stay at the SpringHill Suites Charlotte Concord Mills/Speedway and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future. We take pest issues very seriously at the Springhill Suites in Concord. As such we have had 3 managers inspect both rooms and I want to assure you that we have found no signs of bed bugs. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Concord. Sincerely, Peter M
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Good breakfast comfy room. Pool was out that night which was a bummer. Location was good. Close to concord mills and restaurants. Enjoyed myself just wished indoor pool was working. Staff was very friendly. Will tell friends
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Response from Cindy W, General Manager at SpringHill Suites Charlotte Concord Mills/Speedway
Responded Oct 10, 2018
HI Thank you so much for staying with us . We are very sorry we had to take the pool down for cleaning and chemicals we had a small mishap that had to be taken care of . We want all of our guest to be safe. Hopefully next time you come you will be able to enjoy our pool it is open year round. Thank you Cindy Wood General Manager
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The hotel, the staff and the amenities were all top notch. The receptionist even upgraded our stay to an executive suite which was very roomy and comfortable. Hotel is located in a prime location to shopping, restaraunts and entertainment. I would definitely stay here again.
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Response from Cindy W, General Manager at SpringHill Suites Charlotte Concord Mills/Speedway
Responded Oct 10, 2018
Dear Guest, We are glad that you stayed with us at our property . We try to make every stay as comfortable and enjoyable for all of our guest. I am so glad you enjoyed the upgrade. We look forward to seeing you again. Cindy Wood
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PRICE RANGE
$128 - $212 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites charlotte concord mills speedway hotel concord, springhill suites concord
LOCATION
United StatesNorth CarolinaConcord
NUMBER OF ROOMS
95
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