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Holiday Inn Express Charlotte - Concord / I-85

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Holiday Inn Express Charlotte - Concord \/ I-85
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166 Reviews from our TripAdvisor Community

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Showing 161: English reviews
A TripAdvisor Member
3 of 5 stars Reviewed 1 week ago via mobile

This is by far the smallest hotel room we've ever stayed in (including many in Europe). The room was very cramped, and over crowded with furniture. You actually had to crawl over a chair to get into and out of bed on one side. On the positive side, the hotel is clean and common areas are nicely furnished. It's also... More 

Helpful?
Thank A TripAdvisor Member
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for you comments on your recent stay with us. We will be doing renovations in the up coming year, going to more stream line furnishings. This will open up the room with more space. We look forward to you stay with us again, so you can see the wonderful changes we have made. More 

Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Great staff. The hotel used to be much cleaner than it is now. The carpets are dirty and housekeeping not vacuuming the corners of the room. The beds are fairly comfortable and the location is good. Stay away from the nearby comfort suites.

Helpful?
1 Thank Jimmy H
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for your review of our hotel. I am pleased to hear that you enjoyed the service that the staff provided throughout your stay. I apologize for the issues you experienced with the hotel. I will certainly pass this on the staff so that this will not be an issue going forward. Thank you for staying with us and... More 

Waltham, Massachusetts
Level Contributor
192 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed June 14, 2016

We had a great stay and the woman who was at the front counter was very friendly as we checked in. The locations was excellent for us and our room was up to the standards of IHG. The only down side was breakfast was very crowded and it did not keep the items refilled. If in the area again, we... More 

Helpful?
1 Thank James F
Billy G, General Manager at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for your wonderful review! We are planning on updated our breakfast area to commadate more sitting and a better layout this fall. Thank you for choosing the Holiday Inn Express & Suites More 

Bowling Green, Kentucky
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 31, 2016

had an excellent stay, rooms were clean, breakfast was great, the manager Billy and his staff are the greatest, they went out of their way to make your time there very enjoyable, I would highly recommend this hotel to anyone and I give them a 10 on overall. They were very professional and customer oriented. the Taylors, B.G. kentucky

Helpful?
1 Thank kenandella
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Tyler,C Sales Manager More 

Scranton, Pennsylvania
2 reviews
5 of 5 stars Reviewed May 29, 2016

This is a great holiday inn express we have stayed here for quite a few years over Memorial Day week end they go out of their way to make it an enjoyable stay and any change you request if they can, very clean and comfortable rooms

Helpful?
Thank jjwidg
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for your review of our property! It is great to hear that you enjoyed your stay and that they staff was very helpful. Thank you for staying with us and we hope to see you again on your next trip to Concord. Sincerely, Tyler C More 

East Providence, Rhode Island
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 26, 2016

We spent our IHG points for 4 nights in April. The mattress sunk in the middle, and the trim in the bathroom needed repair. But the first-floor room was quiet and the breakfast staff maintained a good supply of a variety of hot and cold items for the free breakfast buffet.

Helpful?
1 Thank Steve B
Tyler C, Front Office Manager at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for you feed back on your recent stay with us. We just recently updated the outside of the property. And beginning in November our interior renovations begin. We would love for you to come back and see all the wonderful changes we are making. More 

Buffalo, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 25, 2016

I was flying to Concord on a one-day business trip and my flight was cancelled due to a mechanical. I wasn't able to make my connection to Concord in time, and needed to postpone my trip. When I called the Holiday Inn Express after the required cancellation time, the General Manager, Billy was very understanding and waived the room charge... More 

Helpful?
1 Thank Dan K
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for your kind comments. All of our strive to attend personally to each guests experience with us. We are looking forward to the opportunity to serve you in the future. More 

Clearwater, Florida
Level Contributor
645 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
4 of 5 stars Reviewed May 4, 2016

Stayed here for five nights recently on business. Hotel common areas were clean. The front desk staff was friendly. My room was clean. My only complaint is that the TV's are very small for the room (32"). Breakfast was what you would expect. I would stay here again.

Helpful?
Thank Mark0076
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for your feedback on our property. I am glad to hear that you enjoyed your stay with us. Our staff takes great pride in delivering a desirable guest experience. I am sorry to hear that you did not like the size of the TV's. Thank you for staying with us and we hope to see you again soon.... More 

Clayton, North Carolina
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed April 24, 2016 via mobile

Room is nice enough although the shower is best suited for a short person and cleanliness could stand some improvement, I'm never thrilled to find hair in my shower and I'm pretty sure the towel on the floor was rehung. Worst part was getting to my room after a 12 hour day, grabbing a shower and wanting a cup of... More 

Helpful?
Thank denise b
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for your review of our property. Please accept my sincerest apologies for the lack of cleanliness you experienced during your stay. I assure this is not up to our standards. We greatly appreciate your feedback as it helps us to improve in all aspects of our hotel. I will pass this on to my staff so that we... More 

Caldwell, New Jersey
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed April 23, 2016

Hotel very close to Concord Mills Mall and Charlotte Speedway. A huge choice of restaurants in the area. Reception staff were welcoming. Breakfast was the usual Holiday Inn Express fayre; nothing special, but enough to kick start your day. Our bathroom was clean but the caulking around the tub left a lot to be desired. There were comfortable easy chairs... More 

Helpful?
Thank Dave W
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for your review of our hotel. I am delighted to hear that overall you enjoyed your stay! Our property is very close to tourist attractions as well as many restaurants. I will pass your feedback on to the staff so that we can improve in every way possible. Thank you for staying with us! Sincerely, Tyler C More 

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Charlotte Concord Area is the closest IHG hotel to the Lowe's Motor Speedway/Concord Mills Mall. We are conveniently located at exit 49 off I-85 and offer free wired and wireless high-speed Internet access in every room. We also have free wireless Internet access in the lobby, great room & meeting rooms. Additional amenities include Express Start Breakfast and free local phone calls. All guest rooms feature refrigerators, microwaves, irons, ironing boards and desks. ... more   less 

Additional Information about Holiday Inn Express Charlotte - Concord / I-85

Address: 7772 Gateway Lane NW, Concord, NC 28027
Location: United States > North Carolina > Concord
Price Range: $122 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Charlotte - Concord / I-85 2.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Holiday Inn Express Charlotte - Concord / i-85 Hotel Concord
Holiday Inn Concord
Concord Holiday Inn
Hotel Style:
#6 Family Hotel in Concord
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