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Holiday Inn Express Charlotte - Concord / I-85

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Holiday Inn Express Charlotte - Concord \/ I-85
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172 Reviews from our TripAdvisor Community

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Showing 167: English reviews
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

As before, I needed a hotel on short notice, for family visiting. Remembering how awesome Ms. Natasha was for me on November 18, 2015, this location was my first choice. This time, Ms. Kelly Kaiser was friendly and swift in helping me obtain a room. My family advised they had an excellent stay and the proximity to shopping and restaurants... More 

Helpful?
Thank Darrell A
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

It means so much to us that you enjoyed your stays. Our staff strives to deliver the most friendly and courteous service possible. It makes our day to hear we have achieved our goal. Thank you again for all your kind words. More 

Level Contributor
6 reviews
3 of 5 stars Reviewed August 12, 2016 via mobile

We came into town for a conference that was held at the convention center. Each got separate rooms, and I decided that since we would be done early - I'd leave my things and simply get a late checkout to change prior to the 5 hour trip home. We got a call at 11:00 that my room had left all... More 

Helpful?
Thank Lindsey N
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for your review of our hotel. I am pleased to hear that you enjoyed the cleanliness of the hotel and the quality of the breakfast. We take great pride in delivering a clean, quality product so we value your feedback. I sincerely apologize for the lack of communication you experienced with your late check-out. I can assure you... More 

West Chester, Pennsylvania
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 10, 2016

This is the second time I have stayed at this hotel and plan on going back. I was in town to attend the races and it was at a great location. Saturday night the race got over late and was looking for food around 11pm. So much to choose from, the town was booming. There are even restaurants in walking... More 

Helpful?
Thank reviewer2186
Billy G, General Manager at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you so much for your wonderful review about your stay with us. We look forward to seeing you in the future! More 

Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 7, 2016 via mobile

I travel for work quite a bit, on this trip along I stayed at the Intercontinental Miami, and two Holiday Inns in Boca Raton, FL and Brunswick, GA; as usual with the IHG chain, great experiences, service and treatment! On this hotel though, the exact opposite, I just had the housekeeping manager walked in my room while I had the... More 

Helpful?
1 Thank EdgarNCFL
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for your feedback on our hotel. Please accept my sincerest apologies for the inconveniences you experienced during your stay. I can assure you that this is not up to our typical service standards. I will pass these notes along to the staff so that we can improve in our communication. Thank you for staying with us and I... More 

Tucson, Arizona
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed August 1, 2016

We were in town to attend a concert on this particular night. Therefore, we booked this Holiday Inn due to the location. We had to leave the following morning to drive to Raleigh, NC for a business meeting. I always request the top floor at time of booking. Upon arrival we were placed on 3rd floor rather than the top... More 

Helpful?
Thank Sandy B
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for leaving us feedback on your recent stay. Please accept my sincerest apology for the issues that you experienced during your stay. I will certainly pass your comments along to the staff so that we can improve in all of these areas. I hope that you will stay with us again on your next trip to the area... More 

2 reviews
1 of 5 stars Reviewed July 27, 2016 via mobile

The room was absolutely infested with thousands if ants (seriously, not an exaggeration), crawling all over the furniture and all over me!...and if that wasn't enough, there was a nasty pair of panties left from previous occupants between the mattress and headboard that somehow went unnoticed by cleaning staff. Absolutely discusting!..am last but not least, black mold in the bathroom... More 

Helpful?
Thank guardianangelnc
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for your review of our property. Please accept my sincerest apologies for the inconveniences you experienced during your stay. I can assure you that this is not up to our standards. I will certainly pass this along to the entire staff so that they are aware of the issues and so that we can improve in these areas... More 

A TripAdvisor Member
3 of 5 stars Reviewed July 15, 2016 via mobile

This is by far the smallest hotel room we've ever stayed in (including many in Europe). The room was very cramped, and over crowded with furniture. You actually had to crawl over a chair to get into and out of bed on one side. On the positive side, the hotel is clean and common areas are nicely furnished. It's also... More 

Helpful?
Thank A TripAdvisor Member
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for you comments on your recent stay with us. We will be doing renovations in the up coming year, going to more stream line furnishings. This will open up the room with more space. We look forward to you stay with us again, so you can see the wonderful changes we have made. More 

Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 24, 2016 via mobile

Great staff. The hotel used to be much cleaner than it is now. The carpets are dirty and housekeeping not vacuuming the corners of the room. The beds are fairly comfortable and the location is good. Stay away from the nearby comfort suites.

Helpful?
1 Thank Jimmy H
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for your review of our hotel. I am pleased to hear that you enjoyed the service that the staff provided throughout your stay. I apologize for the issues you experienced with the hotel. I will certainly pass this on the staff so that this will not be an issue going forward. Thank you for staying with us and... More 

Waltham, Massachusetts
Level Contributor
199 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed June 14, 2016

We had a great stay and the woman who was at the front counter was very friendly as we checked in. The locations was excellent for us and our room was up to the standards of IHG. The only down side was breakfast was very crowded and it did not keep the items refilled. If in the area again, we... More 

Helpful?
1 Thank James F
Billy G, General Manager at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for your wonderful review! We are planning on updated our breakfast area to commadate more sitting and a better layout this fall. Thank you for choosing the Holiday Inn Express & Suites More 

Bowling Green, Kentucky
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 31, 2016

had an excellent stay, rooms were clean, breakfast was great, the manager Billy and his staff are the greatest, they went out of their way to make your time there very enjoyable, I would highly recommend this hotel to anyone and I give them a 10 on overall. They were very professional and customer oriented. the Taylors, B.G. kentucky

Helpful?
1 Thank kenandella
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Tyler,C Sales Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Charlotte Concord Area is the closest IHG hotel to the Lowe's Motor Speedway/Concord Mills Mall. We are conveniently located at exit 49 off I-85 and offer free wired and wireless high-speed Internet access in every room. We also have free wireless Internet access in the lobby, great room & meeting rooms. Additional amenities include Express Start Breakfast and free local phone calls. All guest rooms feature refrigerators, microwaves, irons, ironing boards and desks. ... more   less 

Additional Information about Holiday Inn Express Charlotte - Concord / I-85

Address: 7772 Gateway Ln NW, Concord, NC 28027-4418
Location: United States > North Carolina > Concord
Price Range: $116 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Charlotte - Concord / I-85 2.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Holiday Inn Express Charlotte - Concord / i-85 Hotel Concord
Holiday Inn Concord
Concord Holiday Inn
Hotel Style:
#6 Family Hotel in Concord
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