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I stayed here for a couple nights while in town for a concert. The room was clean and in order, the staff were very professional and helpful, and they had a nice breakfast area.
Overall this is a very nice hotel and I highly recommend...More
We was there for three days n while there the staff was wonderful the other guest that was vacationing there was nice n friendly too I luv staying in Concord bc the mall n the restaurants r on the same road....
The renovations look great and the hotel seemed refreshed and modern, but our bed was sooooo uncomfortable. The mattress was as hard as a rock and our pillows were very flat. My husband and I both had sore backs from sleeping on the mattress. We...More
Date of stay: August 2018
Response from Tim T, Manager at Courtyard Charlotte ConcordResponded September 4, 2018
Thank you for taking the time to provide us with information to improve the hotel. I am sorry you did not get a good night sleep, the mattress that are purchased are a medium grade. We attempt to accommodate everyone by purchasing a...More
Stayed at your hotel the weekend of August 17, 2018. Lovely hotel, from the front desk to the breakfast bar. The entire weekend we had no problems – not until I checked out and was on my way home when I realized I left my...More
I thought it was just ok. For the price, I would expect breakfast to be included. Scones were dry. Coffee in room was as expected. Only one coffee cup, 2 guests. Staff was friendly and the room was clean.More
Date of stay: May 2018
Thank Laura T
Response from Tim T, Guest Relations Manager at Courtyard Charlotte ConcordResponded May 14, 2018
Dear Laura T,
We appreciate your honesty value your feedback. Courtyard by Marriott has breakfast packages that allows potential guest to decide if they would like breakfast which will save our guests extra cash! No one likes dried scones so I will reach out to...More
Most of the time, in any hotel, the sheets are not on the sofa bed. There is usually a set in the closet so it can be made up quickly if you wish. That way you know that no one has messed with the sheets.
Response from Charlotte S | Property representative |
Thank you for your inquiry. Upon check-in we will verify a valid credit card is on file or if you would like to use a different card. The hold amount is 1 room night plus tax and then 21% per night of your... More
Thank you for your inquiry. Upon check-in we will verify a valid credit card is on file or if you would like to use a different card. The hold amount is 1 room night plus tax and then 21% per night of your remaining stay. Please contact the hotel directly if you have any additional questions. 704-453-2600